Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It is a nice website for online shopping, it is so easy to choose the products and it is so simple website
I liked it, it is a wonder full website
This is a great place to find good items at a low price...
And just cause the price is very low on some things
Doesnt mean they aren't suprisingly great quality items.
I was very happy :)
This is such a good website to get things you need from
These are great little lamps and I haven't had one fail yet. Other models have failed early but not these ones. MiniInTheBox are a great company to do business with.
I love the ring that I bought. It was easy to order and came quickly. Great experience with MinInThe Box. Great prices.
The site is nice it has sweet stuff, i am a returning and continuous customer. My only real complaint is the shipping sometimes it doesn't update and other times they don't have tracking numbers. But other thank those problems I love the site and will continue to use it, and recommend it to friends.
This is the best website every better then eBay and others I hope everyone use this website.
Great site, fast shipping, cheap unbeatable prices and overall hood quality profucts with little to no problems.
The items were exactly what I had order and arrived within the timeframe set from the site.
I'm very excited about this online store, good, beautiful products, excellent service, prompt delivery, wheat and other visit here, will be satisfied Thanks
Alina Eyre
Mini in the box is the perfect site and very cheap for everyone! All my order came in their time and i appreciate this a lot!
I absalutely love using this site, it's become my favourite past time has become browsing products and shopping directly from bed!
Lights work fine and are a great value. Delivery was quick as well.
This is my first experience to buy 3 watches 1 pendent and 1 bluetoot device. And really very happy for the quick service. I appreciate your customer satisfaction policy.
And will continue my dealing with you in the future :)) ))
Everything was delivered really fast. Quality is very good, i'm fully satisfied.
Products were shipped very quickly and arrived during the specified shipping time. Photos from the website were exactly what the products looked like. Overall very happy with my experience on miniinthebox!
Great side for small gadgets, cheap, not the best materials but hey, it works and it's a great price.
O controle é bom, para jogos de tiro não tem uma precisão muito macia nos botões estilo joystick, mas em outros jogos funciona perfeitamente e ele tem um padrão de economia que se deixa ele se desativa sozinho e a bateria dura muito assim.
I have used MiniInTheBox a few times and each time the service and product delivered have surpassed expectations.
Answer: Just Block the email, that's what I did.
Answer: I just dragged their email into my spam folder. The filter on my account then did the rest.
Answer: I had a delivery problem with them, didn't get all the stuff i paid for with Paypal. As soon as I contacted Paypal to complain, Miniinthebox refunded me very quickly for the missing items. They fear Paypal it seems...
Answer: They don't want you to contact them. Period! Nobody should order anything from this company!
Answer: And then after first time u send tickets and it still is not corrected there is no more tickets to send. It is a sham
Answer: Dear customer, We apologize for the problem you have. As for your case, please kindly log in your account and submit a ticket to contact our after sales customer service dept. We will further check what caused the problem and then help you resolve any problem with our greatest effort. Here is how you can contact customer service: https://www.lightinthebox.com/knowledge-base/c1228/?prm=1.34.146.0
Answer: Dear customer, We are sorry for the concern. Could you please provide us with your Order Number or your Full Name so we can check it for you? Thank you for in advance.
Answer: Dear customer, You may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Answer: I am really sorry for this unusual situation. I feel really sorry for any confusion about tax. Please allow me to remind you that this matter is well discussed on our F. A. Q section, as you may see at https://bit.do/litb-tax In fact, since the first year we've established our company, we noted that taxes under some countries can be heavy. That's why we created an insurance against tax, available at checkout to orders from most Countries. You can easily add it when you place your order. Please check this example out: https://bit.do/tax-insurance I really appreciate your time and comprehension. If you need anything else, please let me know and I will do my best to assist you.

