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From the business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
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I ordered goods on 19 November pains for 3-5 day delivery and I am still waiting 11days later! If I knew how slow they would be would have taken my business elsewhere.
Im very satisfied in very happy to travelwith minilnthebox really good job and good service
The product is perfect
So far I have had a very good experience with the orders I have placed on MiniInTheBox.com. The products have been of good quality for the price paid, and shipping durations are realistically posted.
Their customer service has been responsive and usually responds within 24 hours. So I am very satisfied with them overall.
So far I have had a very good experience with the orders I have placed on MiniInTheBox.com. The products have been of good quality for the price paid, and shipping durations are realistically posted.
Their customer service has been responsive and usually responds within 24 hours. So I am very satisfied with them overall.
Demora Você ou ou omas recebi t do nas condi çõs doedido
Alles super. Schnelle Lieferung. Keine Probleme mit dem Zoll.
Artikel genau so wie ich mir das vorgestellt habe.
Danke
Very deceptive shipping practices!
Website said 10-20 days for shipping. When over a month had passed, customer service said there was no tracking and the package could take up to 90 days from purchase price and they wouldn't do anything until that exact time had passed.
Never received the package and had to wait 90 days until they would issue a refund. What a waste of time.
Hello there,
We feel sorry for the problem mentioned. We'd like to know more of your order so that we can check this issue closer and assist properly.
We could see you indicated #18965 as your order number, but we can't find any order from it. This reference is too way short to identify any order in our system. We hope you may follow up and provide your complete information. Thank you very much
Compro spesso e mi trovo molto bene. Ottimo servizio anche nella risoluzione di problemi. Sito consigliatissimo
PLEASE DO NOT BUY PRODUCTS FROM THIS COMPANY!
Hi all, I am based in Dubai and I have ordered a Tab cover for my Lenovo tab for my seven-year-old son. The value of the product is AED 83 (USD 23 approx.). I have ordered the product on Sep 10,2018 and today is Oct 28,2018. The product is not yet delivered. I have tried contacting the customer care several times but they are not helping. Each time they just tell me to wait and the product will be delivered within 120 days of the order. I have asked for a refund of money but the company is also not refunding my money. This is ridiculous to have a product delivery take 120 days.
PLEASE STAY AWAY FROM MINIINTHEBOX.COM. It seems a fake company.
Dear Customer,
This is supervisor from MiniInTheBox.
I feel sorry for the longer waiting. Your order was shipped out with Airmail, which in UAE usually takes business days: 12-21 business days. In some rare cases, it might take one or two extra weeks.
We apologize for the delayed due to the post office busy scheduling.
Your order was shipped out via SwedenPost-untrack-TopIdeal on September 13,2018. The parcel code is UF621104427SE.
I am very sorry to inform you that your package might be slightly delayed. Based on our offline information, we were reassured the delivery should take place by November 12,2018.
However, should you not need this product anymore, we'll consider some alternative solution to solve your case.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=18935466
Thank you very much.
FIZ UMA COMPRA NO SITE DE CORDÃO DE LUZES E TRANSMISSOR BLUETOOTH, FOI MUITO ÁGIL, DESPACHO EFICIENTE E CHEGADA DO PRODUTO NA EXPECTATIVA, RECOMENDO A LOJA POIS É MUITO CONFIÁVEL E PRODUTOS DE EXCELENTE QUALIDADE.
I realy enjoyed purchasing from this website.
I can't say less than perfect <3.
The product that i have bought arrived safe,
Also the prices are too low and consurned <3
Gosto muito de fazer compras na loja, sempre produtos de muita qualidade!
Meus produtos favoritos são roupas e bijuterias!
I really enjoyed shopping with the MiniInTheBox website. I have been using this website for a long time, almost 5 years.
I ordered and payed on Sep 3 of 2018 for a wristwatch that never showed up.
Delivery time was told to be 9-19 days.
After 24 days, having reported a no-show, I was told it might be taking up to 38 or 40 days.
After 44 days they closed the order and payment history down on and there was absolutely no trace of me ever having placed or payed an order.
Mailing them further was useless, there was no reply even though I mailed them I was going to hurt their goodwill (if any).
By far the worst customer treatment I have ever faced - this is plain Fraud, plain Hoax!
Dear Customer,
This is supervisor from MiniInTheBox.
I feel sorry for the unexpected delay of your parcel. The method you chose is airmail with no tracking, which usually takes about 15-25 business days. However, some parcel may be delivered waiting 60 days in rare case.
While this means that your parcel is still in transit, we understand you may not be interested in waiting it for it.
In this case, we'll evaluate with you some alternative solution for your satisfaction.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=18895318
Thank you very much.
Partiamo dal fatto che, se fosse per Garmin, dovevo comprare uno dispositivo nuovo... detto questo ho cercato vari modelli e letto varie recensioni, alcune di queste limitavano ad alcuni numeri di serie del prodotto il mio escluso... spinto dal prezzo relativamente basso ho provato ad acquistarlo anche se purtroppo cera solo color nero.
I tempi di spedizione sono stati eccellenti: 20 giorni Azerbaigian/Verona.
Il cinturino viene venduto con un kit di montaggio comodissimo e si presenta con un leggero effetto vellutato... un po più lungo delloriginale ma non eccessivamente.
Consigliato... sia il prodotto che il servizio offerto da questo portale...
Je suis très satisfait de mon expérience avec Mininthebox.
Livraisons rapides, les produits correspondent à mon attente à un très bon prix.
Je recommande
Waw I've been using minithebox months ago and its so fine with good services, refund, Trusted And in new conditions as it was right away from shops no scam no misleading, this should be one of the best shopping websites
The product I ordered was perfect it fit just great and the postal was really fast some places I order from still waiting not these guys
I bought some headphones and a charger for my phone.
All products are working fine for now.
Delivered on time and in good conditions.
Already recommended this site for my friends.
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Hi Patricia,
This is supervisor from MiniInTheBox.
I feel sorry for the trouble. After checking, I can see that the method chosen at checkout is Expedited which takes 3-7 business days in Australia ( as shown at checkout).
As such, please don't worry as your parcel is regularly in transit and will be delivered by this time frame. Your package was shipped out 5 business days ago and results now in Sydney. It will be delivered accordingly in the next days.
Https :// www.aramex. Com/track/shipment-details? Q=c2hpcG1lbnRJZD01OTE1ODU0OTgm-2O39f7aMVwk%3d
NOTE: The online tracking information may be updated slightly later than the actual shipping situation, I would kindly ask you to be patient while waiting for the updates.
Thank you very much for your kind support.
If I can do anything else for you, please let me know and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=19063290
Thank you very much.