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MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
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Parfois intéressant mais qualité de produits inégales. Je ne savais pas que la montre restait éteinte si on n'appuyait pas sur un bouton.
Site is worth checking out. I've got some really good deals here! You won't be disappointed. I go to this website through their app quite regularly.
Very good! Fun website with tons of products, maybe 10 or 15 commands in 5 years for smartphone accessories and never had problems.
There's also good customer service.
Having ordered the telephone cover which is described as being a cover for a OnePlus5 and One Plus 6 but compatible with the OnePlus 3 it has arrived and it is clearly not suitable for a OnePlus5. The response I have received from the 'Customer Service Department' Was very rude suggesting that it is my mistake. Why describe the product as a cover for a OnePlus5 if in fact it is only compatible with a OnePlus 3? No, according to the 'customer service department' it is my error! Misleading product description or what? I would never recommend or order from this company based upon this awful experience.
Distribuidora que oferece uma demasiada variedade de produtos de qualidade, com prazo de entrega dentro das informações fornecidas no pedido, eu recomendo
Erreur de titre de l'article mis en vente 3 articles sur 6, qui ne correspondent pas au modèle voulu.
Muito bom adorei tem muito variedades, adorei comprar produtos em ótima qualidade,, com certeza recomendo vou continuar comprando.
Miniinthebox is a perfect place for iphone cases and screen shields. It has tons of options and a big variety of goods.
Very disappointed in delivery, dates are very misleading. Will not be ordering from here again. Still waiting for a refund so I can purchase elsewhere
Dear Customer,
This is supervisor from MiniInTheBox.
I feel sorry for the trouble.
We've received the request of canceling your order. Please note we've arranged a refund.
Again, I am sorry for this unusual situation and any discomfort this may have caused to you. I will immediately refund you 7.95 pounds.
The refund will be sent to your card which you used to pay for this order. It usually takes 3-5 days to be processed by us. depending on your local bank, it may take up to 7-25 days for you to receive it on your credit card, as it normally takes up to one billing cycle for them to execute it. Please contact your bank branch if you have any concern on their refund time frame.
Thank you very much for your kind support.
If you require any further information, please drop me a line and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=19302111
Thank you very much.
Nice website, orders takes usually about 20 business days to arrive, good price many things can buy from it. I'm very satisfied
The worst website i have ever seen , i don't recommended at all , it takes too much time to arrive order also not a good price !! It takes about three weeks or one month to receive your order , and the other sites will be good more than this website.
Sito bello ed allegro, semplici le ricerche per categoria. I prezzi sono ottimi e i tempi di consegna come indicato. Consiglio il sito a tutti
You can call me old-fashioned, but I believe a business should deliver when they promise something. These guys not only do not; they do not respond when you follow up. Complete silent treatment. BAD!
Dear Customer,
This is supervisor from MiniInTheBox.
We're sorry for the trouble. We're confused, because,:
1) This order is from 2016-10-21 over 2 years ago
2) There is not ticket history, so we never received any request from you.
While we can only offer assistance within 12 months, we're still interested to know what has happened with this old order. Although it's out of warranty, we'll try to see if there is anything we can do to meet your satisfaction.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=19230973
Thank you very much.
Ho acquistato diverse volte e diverse tipologie di oggetti, accessori per cellulari com cover, pellicole, vetro temperato... e per smartwatch, cinturini, pellicole, e vetro temperato... ho acquistato piccoli gioielli molto particolari!
Compro a anos neste site. Já comprei roupas entre outros produtos, todos são de qualidade entrega rápida. Os produtos são iguais a da imagem anunciada.
I get almost all my electronics and computer stuff from Miniinthebox. You cannot beat the prices and free shipping. Some people say do not buy from them, but I never had a problem
All very good. I'm bad write to English language. Service very good. Fast answer. Want more gifts, because the new year is coming
Très bon site avec des prix concurrentiels et de la qualité. Il faut être patient pour recevoir le colis mais on est prévenu dès le départ
I ordered a cover as a birthday gift: better than expected! Shipping quite perfect, just some days later than written because of preparation of the order, then good, tracking included in the express shipping. Good experience in general, I will use it again!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Dear Customer,
This is supervisor from MiniInTheBox.
Feel very sorry for your experience.
After checking, unfortunately I need to confirm that you purchased the cover http://www.miniinthebox.com/_p6916615.html for the One Plus 3.
You may see the same information both on your invoice and your account details.
Please don't worry, as this product can be returned within 14 days.
Our customer service already provided you with a return form.
Thank you very much for your kind support.
If you need any further information, please do not hesitate to contact me and I will be happy to help you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=19378439
Thank you very much.