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MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
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Promised to deliver 5-8 days but already 17 days from ordered date still awaiting for the products to arrive. It says free delivery if you order more than 35 dollars but when you checked out there's charged delivery fee for 13.50 plus insurance of the items
No. Please avoid this company at all cost!
I have placed an order iPhone case and screen protector (quite a small package) end of May. After more than 3 months, 2 emails with 2 extended date of delivery... still nothing!
I mean, they could have shipped both my product in an envelope and send it by any carrier. It's not a huge parcel. So many questions: did they ever shipped it at all? How can they keep extending the date and never being able to tell me where is my shipment is? When I will get it for real?
If you want to order and wait forever not having any certainty that you would ever get your product.
--- Non, évitez cette entreprise à tout prix!
J'ai placé un étui pour iPhone et un protecteur d'écran (assez petit paquet) à la fin du mois de mai. Après 3 mois, deux courriels avec la promesse à chaque fois d'une livraison « sous peu », toujours rien.
Si vous souhaitez commander et attendre pour toujours, n'ayant aucune certitude que vous obtiendrez jamais votre produit... sinon évitez cette compagnie.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
DO NOT USE - TERRIBLE CUSTOMER SERVICE. We ordered 6 cases for a tablet. They are the wrong size despite ordering the case that their site says is the correct size for this model. We paid $70 in duty and are now being told we will also have to pay to return them.
We have been waiting for almost 2 weeks for them to resolve the situation and ship us the correct cases but they are still trying to figure out why the first cases don't fit and have asked us 3 times to send a picture showing the issue which we have already done. They do not respond in a timely manner and you can only reach them by email.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Mooi horloge band voor apple watch tegen scherpe prijs en geleverd binnen afgesproken tijd. Het item was makkelijk te vinden.
Miniinthebox is the first place i look for when i need something unusual from my country. And its cheaper than similar sites. So i always look at it first.
Comprar no site: Sim! É fácil e muito prático.
Qualidade dos produtos: Alguns são defeituosos, com pouca durabilidade e muitas vezes não correspondem às características que referem. (Ex: lumens a menos que o indicado)
Envio caro e se há problemas na alfândega, meses e meses à espera da devolução do valor seguro.
Since few years I use MiniInTheBox for all my electronics purchases and I am very satisfied with the service.
Jó minőségű terméket kaptam.
A szállítási folyamatot jól lehetett követni.
A termék súlyát tekintve kissé nehéz, ezért inkább férfiaknak ajánlható.
Compras 100% seguras, prazo antes do informado, site excelente para compras, produtos com funcionamento conforme descritos. Recomendo!
I ordered 4pcs Women's ID Bracelet and the darned thing turned w/n two days. And this is not the first thing that has turned. :(
Hello Cheryl,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I am so sorry to hear that. Please may you upload a photo of the bracelet so that we could understand more?
Also, we'd like to remind the bracelet is not suitable for being worn in the shower or to swim as water can reduce its shining.
Thank you very much for your kind support.
If I can be of assistance, please let me know and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=19806998
Thank you very much.
È un ottimo sito
Ci sono all'interno oggetti molto utili, molto simpatici, ecc...
E' un sito abbastanza serio
Muy contento, un buen sitio para comprar fundas para móviles y tablets, un sitio donde comprar bombillas para casa etc...
Envio rápido y económico, volveré a comprar, todo ok.
Plastic Multifunction Fruit Peeler & Grater
Excellent kitchen tool. Very helpful and easy for use. Its a quality product for great low price. Very durable, convenient for the fingers, good looking and very effective. Simply the best. I received orange one and will buy more of them. Very pleased. I recommend this item.
Excellent back cover case. Fits perfectly on my Samsung Galaxy S7. Very soft, comfortable and durable.
I ordered my item on the 5th July. Still not recieved it. Tried communicating with the company and after 1 attempt were i didn't recieve a reply i am no longer able to communicate with them. On the surface a good company but dont be deluded. I have since had to buy another item from a more reputable company as i couldn't wait any longer
Dear Customer,
This is supervisor from MiniInTheBox.
Please note the shipping method you picked for this order was "Postal Service without tracking", which usually takes 7-14 business days (9-20 calendar days) for shipping. Your order was shipped out from our warehouse on 2019-07-09. So normally you shall receive it on 2019-07-29, which is 20th days of shipping.
We feel sorry to hear that you still did not receive the package. We are afraid that your package was delayed because it's really a busy time for the worldwide carrier, along with the bad weather that will also delay shipment.
After checking, it shows your package is still on the way to UK. It will be delivered to your address in the next 2-3 weeks.
We can understand that you need the order sooner and have asked the courier to prioritize the order delivery. However, this will still require several days to ship. The package will be delivered to you on 2019-08-20, may be a little earlier.
It's highly appreciated if you can keep on waiting for this order. As a token of apology, we'd like to refund you shipping fee of GBP1.24 as compensation. We will process the refund after your confirmation.
We apologize again for the inconvenience caused. But we do appreciate your kind understanding and cooperation in advance.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=19747789
Thank you very much.
Excelente loja virtual. Tem tudo o que preciso e com um ótimo preço. Recomendo a todos os internautas
I bought a case for my Kindle (that I also purchased the same day). Wanting to keep my Kindle safe, I ordered the expedited shipping and paid extra. Here I am, 2 weeks later, still waiting for my item to ship. DONT ORDER THE EXPIDITED SHIPPING. I can tell you right now, if I ever order from this site again I won't be paying extra for something that's not worth it and doesn't work anyway. I should be reimbursed for my extra I paid to ship "expediently".
Update: I put in a ticket for my order saying the expedited shipping is bogus. They replied quickly and said that it takes 4-9 days and closed the ticket. I, then, put in another ticket saying it's been 7 days since my package shipped and there's absolutely no way it's making it to me in 2 more days when USPS doesn't even have an estimated shipping date. THEN when I checked again, on USPS it says it was shipped on an earlier date than the website. However, the dates matched earlier indicating they changed my shipping date. My new ticket was rejected from customer service. This is just getting aggravating at this point. Please DON'T order from them with the expedited shipping.
Hello Autumn,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I really apologize for the misunderstanding. Please note the delivery time does not include the processing of your product, which is shown on the item page and reminded at the checkout.
Your order was shipped out via US Priority Line-LITB-First class on July 19,2019. The parcel code is 9400110200882086991211.
Delivery will take about 4-7 business days.
Tracking: https://t.17track.net/en#nums=9400110200882086991211
Thank you very much for your kind support.
If you have any questions, please drop me a line and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=19739063
Thank you very much.
Very good and reliable site. Describes goods accurately and supplies them on time.
No hassles whatever. One article became unavailable and I was notifies and refunded promptly.
Recently bought a Tablet Hard PU Leather Case for Huawei MediaPad T3 10 & Tempered Glass screen protector.
Very pleased with the case, which fits perfectly around the tablet & feels very secure.
The Glass film was easy to apply & does exactly what its meant to do!
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.