Miles Kimball

Ordered a personalized mug on dec 9. Nothing indicated I would not receive in time for Christmas. They did not respond to 2 emails. My account charged on December 20 and received email that item shipped but no shipping info was provided. Christmas Eve was told they decided not to upgrade my package to receive in time for Christmas so I would receive it dec 26 (Even though i told them dec 26 was a federal holiday) it is now dec 28 and still no package and the customer service agent told me she could not do anything about it. She said it's now in the hands of the post office. They think I will still receive it "by the end of the week". They just don't care. Never ordering from miles kimball again.

I had ordered 2 personalized ornaments at the beginning of december thinking they would get to me well before Christmas (their delivery says 4-8 business days). It is now 3 days after christmas and I have yet to see my package. I've called customer serivce twice and was told my package had been sent to the wrong state and then to another wrong state and no one in customer service was able to offer an answer or apology. I called to get a refund and they told me they couldn't issue one as the package may still get to me. Totally unhelpful customer service! 4-8 business days doesn't mean 3+ weeks!

This company has their own website, but also sells on Amazon. I placed an order thru Amazon and a day later received a pop up for the same item directly thru their website. To my surprise the exact same item they sold me third party thru Amazon I could purchase directly thru their website for less than half. I contacted Miles Kimball asking to cancel the order placed third party thru Amazon so I could reorder direct and of course was told it had already shipped. I was told to refuse delivery of it and I would get a refund when they received the item back at their warehouse. I could then place the order thru them directly. I explained this was a gift and it seemed tacky to ask the recipient to refuse the package and then have another sent. Not to mention this was a lot of extra shipping for Miles Kimball to flip the bill for. I asked for a refund of the difference to avoid all that hassle and extra cost. I was denied. Beware of buying from this company.

I placed an order on December 15th. They had an email sent out that if you ordered by December 16th your gift was GUARANTEED delivery by Christmas if it was non-personalized. I ordered a NFL coffee cup for my dad so this was non-personalized. My delivery date on the shipping tracker says my package will be here on December 27th! I called customer service and they flat out tried to lie to me by saying that was for premium shipping only. I had the email right in front of me that says it was for standard shipping. The woman in the phone proceeded to reply, "Ohhhhh yeahhhhhh... I see that." HA! She said there was nothing they could do since the package was already sent out and that where they ship out from there was bad weather for 2 days. Might I add that my shipping confirmation was sent out yesterday, December 20th. They should have known when they sent it out late with the weather they should have upgraded my shipping for free. News flash Miles Kimball, if you guarentee shipping by Christmas and there's a storm it is on YOU to ship out my package with express delivery and pay for the extra charge since it's your error and guarantee. Now I'm going to have to give my father a late present. They offered me a $10 gift certificate to go forwards a future purchase. That doesn't help my problem. Absolutely ridiculous.

Every year, I order my son a personalized ornament that is related to something he loves. Last year it was an airplane ornament from personalization mall, which I received in a timely manner and it was very cute. This year, robots are his favorite thing, and Miles Kimball had a personalized one that looked very cute! On December 2nd, 2016, I ordered this item and excitedly looked forward to seeing him hang it on the tree. It's now December 19th. Our tree has been up for weeks, with no special robot ornament. I have tried to check the tracking number given by miles kimball and all I get is an error message. I've written three emails to their customer service department, and all have gone ignored despite promising a reply within 48 hours. Today, was finally able to reach a representative by phone, who spoke so fast without asking any questions or showing interest in my reason for calling - all she wanted to do was get me off the phone. She told me the order was shipped on December 12th (TEN days after I ordered), and exasperatedly explained to me that they've been "really busy". I can totally understand that a company that sells Christmas Ornaments and gifts would be busy during the Christmas Season... just surprised that they haven't seemed to grasp that concept ahead of time yet? Other companies must plan ahead and staff appropriately for the Christmas rush, but not Miles Kimball. Instead, it takes them a month to paint a five letter name onto a child's Christmas ornament and have it sent to the proper location. If you ask me, that's pathetic. The representative was able to inform me that as of today, my item is at a post office one state away, en route to my local post office. Oh yeah, that sounds real promising, considering I ordered this thing 17 days ago. Glad to hear that it's making progress. Hopefully it will be here in time to hang on our dried out Christmas tree for a day or so before we have to take all the ornaments off and haul the tree out of the house.

Moral of the story: AVOID Miles Kimball!

I placed an order on 4/15/16, was sent a notice with the one item I did receive that my 2 tablecloths were on back-order. Called in May to find that order would not be here until June 14th-17th and sent to me by June 22nd. Called again on June 28th to find out the
Back-order was not to arrive until July 25th and then mailed out to me within 8 days. That means the order I place 4/15 would be 4 months old. When this happened with a different
Catalog co. They sent me a refund of the back-ordered items and then I received an E-Mail when the items were again available. Oh by the way, I cancelled my order to find out that a refund check would take another 3 weeks to receive. I do not consider that very good customer service.

False advertising! I ordered an L-Shaped pillow that says it included a damask cover. Upon arrival, no cover. After emailing customer service TWICE, I was told that it doesn't come with a cover and that should be removed from the site, yet it is still advertised to include it, almost a week later. I asked for them to make it right and send the cover that they sell separately, since it is their mistake. I was told they are unwilling to do that but I am more than welcome to purchase it. Being offered a gift voucher of $5 wouldn't even cover the cost of the pillowcase or the shipping. So now, I would have to pay processing, and S&H TWICE, and extra money, to get what was promised in the description of the item. REALLY?! This item is MUCH cheaper elsewhere, I only ordered it here because it said it came with a cover. FALSE ADVERTISING! BEWARE! Customer no-service refuses to make it right. #mileskimballscam #mileskimball #falseadvertising #baitandswitch #thieves #badcustomerservice

They mispriced their items, which if they were a good company would honor their mistake but that aside, they took over 10 DAYS to notify me that they were cancelling my order because of the misprice and I still have a hold on my account for the amount of my order, who knows how long that will take to be straightened out. That is COMPLETELY UNACCEPTABLE. It doesn't take 10 days to figure out your mispriced something. I don't know that I would have necessarily given them just 1 star for this incident alone except they delete completely honest and completely civil reviews from their facebook page, to me that say a lot about a company as well. If you can't allow honest reviews of your company and just want people to see nothing but positive remarks to skew your perception of their company than the company itself is shady.

We ordered Christmas presents on the 9th of December. They hadn't arrived, and we called tonight (the 23rd) to find out what was going on. They had been shipped yesterday. After asking the CS rep to ask a supervisor what had gone wrong, apparently they had been "hidden behind a larger box" and they didn't find them until yesterday. Now they won't arrive until the 26th! Grandkids won't get presents, and all they could offer was a $25 voucher. You would think they would upgrade to a faster way of shipping so they would arrive for Christmas. Thoughtless and unacceptable.

In looking around on the net for something that would help me keep my rings from falling off. I have lost 1 diamond ring and that was enough. I found this site Miles Kimball and looked through their catalog and found these plastic inserts for your rings. They come in different widths and lengths and you cut them down to your ring size, I inserted the plastic into the ring and slipped it on and sure enough it fits just great and it does not slide off or around. Great idea, love it. I have other rings I would not wear because of this problem and now I don't have to worry. Try it, you'll like it. Bye Bye for now. Stuart S.