Miles Kimball

Place an order and received the wrong item TWICE. One of the items I order was supposed to arrive a month later, it is now 3 months later and I never received it, no $ reimbursed either, and when I tried to track the order on their website said I have no order history.

I bought a pet memorial stone for my dog in August 2017. Well, it is a piece of junk. I put it on my pet's grave but It did not make it through the winter. It crumbled and turned to dust. I called the Miles Kimball customer service to complain and they said they have a 45 day return policy. I said but it did not make it through the winter - I told them I would be happy to send them a picture of what it looks like now. They offered me $10 toward my next order. I said forget it - they should make me whole and give me my money back and the S & H I paid. I will never order anything from their catalog or their store again. For $35 they lost a customer for life - that is how much they value their customers. By the whole, the piece of junk pet memorial stone is still offered for sale in their catalog. Buyer beware!

The 41 ZFLR 11 Jigsaw Roll-Up LG I ordered ($16.36) is totally ridiculous! It's just a piece of felt material and a cardboard cone. The jigsaw puzzle my granddaughter and I want to do is 750 pieces. There is NO WAY that when we want to roll it up and put it in the cylinder cardboard cone that IT WILL FIT! NO WAY! I would return this item but my time and the cost of returning it isn't worth the trouble. I would like to think that I could return it postage paid, and get a full refund. That would (maybe) improve your image. Good by.

Sent an item back, checked box to return credit to my Visa Card as per the choices given. Your given the choice of return for credit, replace, get a check or refund credit card. They also state that it could take up to three billing cycles for this to happen. So I waited, waited and waited. Finally had just about enough and called them, they stated item was already refunded, and I had to explain to customer service NO, That was the date item was returned. After being placed on hold for about 10 mins, they realized they're mistake and they would go ahead and issue a credit refund back to my visa card. Waited, waited and had to call again, this time they stated credit was issued back to my account. I told them that's strange because I don't have an account with you, i choose to use guest check out when original purchase was made. So finally after 4 months received a check in the mail, even though i originally wanted the visa refund. But at least i got my money back, I guess that is why people are more apt to use Amazon cause they're return refund policy is immediate.

I ordered 4 of the same item and received a different item with the same item number as the ones that I ordered. Obviously they switched something inferior compared to what I ordered. I called and explained and this very rude person argued with me from start to finish. She said I could return them but would have to pay for shipping. I told her I wouldn't pay shipping for something I didn't order. She kept arguing and I kept asking to speak to her supervisor. Someone else came on the line and he told me as a courtesy he would e-mail a paid return label. I received the e-mail and downloaded the label to print and immediately I got a computer virus. Coincidence? I don't think so. What kind of a company is this vindictive?

I received the catalog and there were some sale prices and free shipping. I had a $10 coupon FROM Miles Kimball. When I put the coupon code in, the prices on the items in my cart jumped up. If you use a coupon - no sale price. If you use a coupon/voucher (their Thank You gift), they raise the prices AND there is no Free Shipping. And, to add insult to injury, they have high shipping fees AND THEY ALSO CHARGE A HANDLING FEE. Can you say rip-off?

Payed Miles Kimball through their payment plan. The first payment was declined even though the funds were in my account. I gave them the credit card number, again and the payment went through, the following month I payed again, on time, and the payment was declined once again. The money was there to make the payment. Both times I was charged a late fee, Called them and told them I will pay off the balance, and will never order from them again. What a seedy way to make extra money. Wonder how many other people they do this to?

This company is a total ripoff, as many of you have indicated. I cannot imagine, nor have I seen such a horrible review graph. Mostly 1 star, because you cannot rate a no star. Not only did package arrive severely damaged (could have been UPS) but much later than stated. Then, top that off with overcharging me because 2 of the items I purchased in a reduced price for quantity of 3 ($7.99 per item if ordering 2 or more) were sold out, so they charged me the original price of $9.99 for the one. Tried to tell me original price was $11.99 for the chintzy item - a personalized kite) Now, add to that, no notification that 2 other items I ordered would be delayed until August (order was 5/23) until 2 weeks ago. There's more folks... the customer relations person argued with me about the pricing on the 3 items. Luckily I had saved the page for each of the items I had ordered and he took over 5 min to "check" the catalog, then said I was not correct in the price. I had it in my hand, gave him the page # so he said he would accept the reorder at that price. I reordered 2 items at $7.99 ea, and then he said the total would be $23.? Including shipping! I had been understanding with him, and even apologized because I missed an email re the delay in shipping of backorders. BUT then I blew my top. I cancelled my order and told him to note in my account that I was extremely unhappy. I know the guy is trying to make a living, so I think the onus is on MK for poor training and obviously not keeping proper catalog records. So, to those of you thinking about doing business with MK, you might want to think again. Just take time to read the reviews.

Ordered two lighted topiary trees in urns for the front stoop for Christmas. Delivery was exceptionally slow compared with other companies and so much closer to Christmas than expected. BOTH topiaries had defective urns in EXACTLY the same area, so obviously poor manufacturing. Despite explaining this we had to return both items (VERY heavy) by repackaging and hauling to the post office... no pick up available! This so Miles Kimball could toss them in the trash upon receipt? Explained I could email pictures of the defects, that we are senior citizens, that my husband had just suffered a heart attack and that these two items were too heavy for me to handle but they demanded physical return. THIS IS A COMPANY SELLING INFERIOR MERCHANDISE AND THEN DEMANDING THAT THE VICTIMIZED CUSTOMER BEAR THE BRUNT OF THE COMPANY'S ERROR! This is our first AND last order with Miles Kimball. Fortunately, we found high quality trees from a different catalog company that were sent quickly, arriving in time for Christmas.

I ordered two items, and received an email two days later that my items have shipped. I opened the email only to find that the one item was cancelled because it was out of stock. I went onto their website and saw that the item said it was in stock, so I called to see whether they would be able to fulfill my order. After being on hold for quite some time a woman answered and rudely told me she needed my credit card number to order the item that was in fact in stock. After I got off of the phone with the woman, I added up the two separate amounts I paid and realized I was paying more than I was initially. After calling back and waiting again, the woman put me on hold to check why the prices were different. She then preceded to tell me that it was their mistake and that I should have paid more initially, but that it was their problem. However, she said that the new total was correct. I told her that I did not think it was fair that I pay more when it was their mistake, but she could care less. I said that I was very unhappy and that it was not right of them to do and that I wouldn't be ordering from them again, and she responded with "Go talk." Never have I ever dealt with such horrible customer service. Don't order from this company, nobody should be treated so disrespectfully.