Miles Kimball

I placed an order on 6/2 for a birthday on 6/12, called them on 6/6 to find out if the item was being shipped, Cedric kept telling me the shipment was ready, it would be shipped "as soon as possible" "ready to ship out" but never gave me a date. I called on 6/10 and again I spoke to Cedric and told him to cancel the order and refund my money and give me a cancellation confirmation number. He gave me my order number and said this was my cancellation. I am on hold as we speak to talk to someone. They're really the worse online company.

Due to the pandemic needed to order online cards. The cat cards as depicted were not included. Promised 4-14 days delivery. Received the items after two phone calls 21 days later and missed two birthdays. My receipt upon purchase did not include the order number. Everyone else I have ordered from during these trying times have come through in an expeditious manner with item as shown and described. Do yourself a favor, STAY AWAY! Too many other companies providing legitimate service and product.

Place a order 04-30-2020. Post Office drop it off. Open Shipping Box item broken. Ask Mail person what to do. She replied call Miles Kimball. Get a return Postage. Sticker. Problem have been trying three days to contact miles kimball. AS soon as they ask how can i help you, and you state the problem they drop you. I can't say Im a happy camper. Most likely will throw any other books in the trash. And yes I did check the review good and bad. Now we have one more for the bad side reviews.

What a waste of my time! I got a catalog in the mail with a Customer Number & Source Code. Wouldn't it make sense if this were the very first info you input before ordering? Nope! Not with Miles Kimball! They make you waste your time going through the catalog, looking at products, carefully personalizing, etc, then it's time to pay. There is NOWHERE to put this info. Pay with credit card or PayPal only. I emailed customer service. They were no help. They want me to call in. I'm not placing orders for personalization by phone. You lost a customer before you even had one, Miles Kimball! Too bad for you. I'll find similar products elsewhere. Buh-Bye!

I ordered a toy pizza oven for a Christmas present on line. After a week or so I got an email saying it would not arrive until February. I ordered the same item from Walter Drake, paid for expedited shipping and it did not arrive, I called Christmas Eve and they said it would arrive in February. I cancelled the order. I called MilesKimball right after Christmas and cancelled that order also. I have the phone logs to prove it. Here is where it gets good. At the very end of January I received the Pizza Oven! I called Mikes Kimball and explained I had cancelled the order. They said I ordered two and only canceled one. That is when I found out Walter Drake and MilesKimball were the same company! I told the very rude customer service rep I had cancelled both orders and they said they would refund my money after I returned the canceled item and it would take two billing cycles to be refunded to my card. So now I have to box the thing I should never have received up, drive to the post office mail the item back and wait two months to receive my refund. Again I have proof of both cancellations and ask they refund my money right away and they basically laughed and were like to bad for you. Never again

I ordered a personalized ornament as a gift I never received it they never notified me that it was out of stock I had to do a ton of research to figure out why I never got it! Really annoying trying to order it over the phone to begin with had to speak with someone from another country who just kept trying to sell me other items, very sad years ago my mom use to order from this catalog every year and we loved it! Never again I'll shop elsewhere from now on. I wish I had proof of purchase but they never sent my item and no offer to send it when it came back in stock which I would've gladly accepted.

I ordered a West Bend Slow Cooker on the 18th of December for $59.00, and paid $32.00 for over night shipping without ever getting what I ordered.

This was a gift for my 74 YO mom, who never actually says she wants anything for Christmas. She wanted this though to replace the one that had broken last week after 25 years of her using it. I ordered it last Wednesday, the 18th, paid the $32.00 to insure I'd have it by Christmas Eve, and here we are on on 12-27-2019 and still no West Bend slow Cooker.

I sent the emails to customer service that ask everyone to give them 24-48 hours to reply. They replied with an "I'm sorry". They never addressed the fact I paid almost as much for the shipping as the product itself. They never said they'd ship another since the original is apparently lost. They haven't done crap. They have failed to reply to any follow up emails.

Luckily I paid with a CC, and I'll dispute the charges by the EOD tomorrow, and order elsewhere. I advise everyone to avoid this company. I will post this everywhere, not because the shipment got lost, but because of their indifference to the situation.

I don't understand how this company is still in business. In addition to all the past reviews of BAD business, they screwed me over as well! This might be nothing to some people (and it obviously was nothing to them!) BUT on 12/5/19, I ordered a personalized ornament for my daughter as a Christmas gift. I received an e-mail right away with a confirmation number and saying "Order processed, order pending shipment" etc. On the 17th it still had not arrived, so I called the next morning. That's when I was told my order was CANCELLED! WTH?! When I asked who cancelled it, they calmly said it was no longer available due to it being a seasonal item! When I said "WHAT?!", they repeated the part that it was due to it was a seasonal item. Then take it off of your website! OR, follow-up with another e-mail explaining that! Not leave YOUR CUSTOMER hanging by thinking it is on the way! You people suck! Learn how to run a mail order business the proper way because you OBVIOUSLY DO NOT KNOW HOW!

My mother (85 and no online presence) ordered and prepaid for several items in mid November. They shipped two of the smaller items at the end of November, but did not ship the larger $39.99 item. Then they sent her a notice that it was "cancelled" - apparently it was out of stock. But they didn't send a refund. So she called on Nov 12 and they said they had sent a refund (the refund was received today Nov 16 and postmarked Nov 12). So lie #1 - it wasn't in the mail, they didn't mail it until she called to complain. Then when the refund arrived it was only for $26.67, not the $39.99 that she had paid for the item. Why? Because they charged her a shipping fee - because her original order no longer met the dollar requirements for free shipping (their fault!). Then they charged her a PROCESSING fee - to refund the money that they owed her because they didn't have the item in stock(!). Then they charged her back the discount she received because her initial order was over $25 and without the item that they didn't ship - it no longer met that requirement. She made multiple calls and they stood by all their additional charges. So instead of being refunded the $39.99 she paid for something they didn't ship, she got $13.32 less for all their additional charges and processing fees. What a rip off! DO NOT buy anything from this company! They ripped off an 85 year old woman on a fixed income! As her daughter, I am incensed! I am sure you can find more reputable (and honest) vendors out there. These guys SUCK!

I ordered a alarm clock that had a feature that also showed the temperature of the room it was in. I had it less then 5 months and all of a sudden no temperature in the space for it. I called customer service, I was told you have to call within 45 days so no refund or replacement. Maybe it's me, but shouldn't a brand new clock work more then 45 days especially the extra feature? The clock and alarm work, but I bought it for the extra feature. Maybe they should put how many days an item has to be replaced. It would have only been a $13.00 item to replace. And I would know when my time would be up if it went blank again, Total cheats. With the holidays coming up they are cutting their throats treating people like this, BAD BUSINESS PRACTICES PEOPLE!