MicrosoftReviews 384

I bought the note book because it was 2 in one. When you try to put the key board on it, it shows up in the middle of the screen,. I'm vision impaired, when I tried to make things bigger I lostother things, could not delete cache as you can't see it, used a game on the store which has about nothing, an could not delete it. I had it a few days went to take it back an could not they only give you a few days which I didn't know till to late. I'm onsocial sec, took me a long time to save, I feel so bad as it's about useless to me, a big co, that makes crap.

Wow! I've been dealing with Microsoft customer service since I received my new Surface laptop i7,8 GB, 256 five days ago. The A button and arc mouse doesn't work so I spend 2 hours on the phone with tech support within 2 hours of receiving my item. They weren't any help and had me do a factory restart (which was silly as it was already factory) and promised me it would work. So i spent all that time doing that then when I restarted it was absolutley no different. So phoned them back and was on the phone for another 1.5 hours for an exchange. They preceded to tell me to send back this new item and they would send me out a new one. Not enough time for my son to get it before he goes to college so then i had them process a return for a refund. Should of got an email within 24 hours of this process as they assured me that is what would happen. I've been waiting for 4 days for this email to come. I've phoned them twice about it and they keep saying wait 24 more hours. Getting very frustrated! Funny how when i was going to do an exchange I got the shipping label email within 30 seconds but when it was changed to a return for refund it is taking a decade. Also the fact that when you phone customer service it is a country where you can hardly understand the language. The worst experience I've had with computer customer service and will probably never buy another microsoft product because of this experience. I understand you can just get a lemon sometimes but dealing with their customer service made it much worse. Buyer beware! Or go to an actual dealer or store to purchase the item as then you can return it. I don't have that option as the closed Microsoft store is 10 hours away from me.

I would linke to say that Microsoft Office is good Produkt From Microsoft.

So, what do I actually like the most? Well, the first thing is the good quality of the Microsoft Office. And another aspect I like is Microsoft OneDrive inclusion.

I purchased a surface pro about 2 1/2 years ago. Overall, I like the computer, but recently the battery swelled and the screen popped out from the casing. I went to the Microsoft store and they explained that the surface needed to be replaced. They could not replace the computer in the store since it had 1TB memory. I would have to do that online/phone support. I did contact Microsoft while at the store. The lady was helpful during the call and made sure they got the information. The item is under warranty, so that was the good news. Here is the bad. I use this computer for work, it still functions plugged into the wall. However, Microsoft decided that i need to send the computer to them and then they will get me a new computer. They will ship the new computer once they get my old computer. This process will take 11-13 business days once they get my computer. I explained that this was not acceptable. The supervisor tried to do some different things to help, but the answer was still, no. I offered to give them my credit card number. They could send me a new computer and i would send the old one back once I received the new computer. If not they had permission to charge the card. No luck. I use this computer for all my quickbooks, payroll, and software. This is the computer that i take home to do work as well. Guess I am forced to be without a computer for around 3 weeks. I will be looking at other options next time. The people were nice, but the policies of Microsoft are poor. I would recommend staying away from Microsoft, if you have a problem, they do not care!

On 01/18/2019 a Microsoft Tech. Took control of my computer and erased my entire Office thinking this would help with a tiny issue I was having with POWERPOINT. Afterwards he gave me a link to re-download. And then he left. His link didn't work. I've tried on numerous occasions to get help. They keep saying they're pushing it up a level. But no one willing to take responsibility. Mahvareen and Derrick did nothing today Case #*******0021 03/04/2019

Garbage a$$ company with horrible customer service! A multi billion dollar company that can't do a simple thing as transferring funds within an account. I redeemed a gift card under my account thinking I can easily transfer it over to my son's account and obviously that was a mistake. Called the useless support line and they kept telling me to go buy something so I can gift it to my son... WT F? I asked it to be transferred, if I wanted to buy something to gift it to him then I wouldn't be calling your stupid a$$ company in the first place. They gave no options or any solutions besides trying to convince me to purchase something else. Even after speaking with a "supervisor"
She kept repeating the same crap thinking I'll give in and just go purchase something.
What a piece of sh! T this company is. No more Microsoft products I'll be purchasing in future that's for dam sure! If you can't support me with a simple help then there's no reason why I should be supporting a useless company.

I had never had an issue with Microsoft until my Twitter account was compromised and Microsoft refuse to allow me entry to my account. When i first created a Hotmail account. Granted i did just put made up answers to the questions. That was because i was in a rush to create an account to get started. Anyways i was able to remember some of the answers. When my account with Twitter was compromised, i provided Microsoft with an accurate answers plus my password, but still Microsoft refused to allow me to gain access to my account. I made several phone calls and was messed around. I sent several emails, yet they still refused. Now they have blocked my email account which means i am unable to gain access to Twitter. They are heartless vile thugs.

Bought the same product twice. The first one I didn't know I had to mark as a gift. I could not talk to a real person, and I tried everything so I went through the chat (literally my only option). They saw what happened and told me the only way I can get it fixed so my son can have the product was to buy it again but as a gift. I was guarantee a refund because the first purchase was completely untouched. Received email stating no refund will be given. Called 2 more times, they claimed they could not transfer to the refund department and provided no number. 2 separate calls and I can't talk to anyone? I emailed 3 times and they sent a response that they closed the case. Seriously, I kept the emails. So i emailed them without using a reply and nothing. They are literally refusing to answer my emails. Absolutely nothing from Microsoft. Nasty customer service, nasty people, nasty theiving company.

Microsoft

Yep I'm going after the big boy. My wonderful hubby bought me a super awesome
Computer for Christmas. Saying he bought it really doesn't do justice to what he actually did. To make sure I got what I needed on my new laptop he had HP build it to my needs. This thing is wonderful. Well almost wonderful.
One of the things I do is make book trailers and videos. Well Microsoft discontinued the video maker I used and then turned around and limited the fonts for paint. You would be surprised at what I can do on paint. Now I can get more for free but it's pretty much more of the same. There's a couple of them you can buy but I'm having issues with that. I don't have to ask why they did it, it was for the money, but the mercenary bull crap of this action blows my mind.
Yes, I got one of those feedback notices and yes, I gave them an earful. They haven't bothered to even respond with an email on that one. I figure they may be looking for an attorney to sue me, no I really didn't say anything I don't think that gives them cause to come after me because I saw no need. I did tell them they sucked. I also dared them to show my feedback to Bill Gates.
Here's the thing. They have taken away pretty much any of the really great script fonts and what they have left is mostly crap. I have other image apps but there was something about paint I loved. Simple to use, true not very advanced but paired with some of the other apps I use I could make a pretty good image or poster. There's one I'm going to share with you when I post this.
Windows Ten is a disappointment to say the lease but I can learn to work around it but when you take the little things away and then offer a few of them back for a few dollars, and I'm talking very damn few where the fonts are concerned, just so you can make another couple of bucks off the people who have to use you because Microsoft is pretty much the only thing offered on computers now. That's so wrong in so many way but I won't get into that because then you are getting off into legal issues.
What is the point of having this magnificent laptop if a lot of the things I had on my old one I can no longer get on the new one? Oh, I'll figure it out, I just have to be careful to make sure I don't get something I don't want on my laptop and I'm not talking some app.
Thanks Microsoft for putting me in this situation. I'll get what I need but if I can't figure
Out where to find it, I've got a husband who can and will. So, will I recommend the Microsoft store to others? Not on your life. Stay away from it as much as you can and try to find other places to get what you need. Talk to people, get recommendations, do your research, whatever it takes to get what you need but try to stay away from the Microsoft store.