MicrosoftReviews 384

Do not buy anything from them! I purchase a $3,300.00 surface book online and immediately tried to cancel. Was told I couldnt and could apply for refund. Applied for refund and was told I had to wait till item shipped. Called back after item arrived told they had technical issues and couldnt print a return label. Waited 2 weeks for return label. After printed mailed pc back in origional box unopned. Package recieved in EL PASO TX July 16th, still no refund. Was told by them that refund was 3 to 5 days. On day 7 now with no refund. Told they are investigating and will get call back. No calls back. Hung up on numerous times. Basically I was robbed for $3,300.00. Lost my money and looks like I now need to go to court.

I will never shop online at Microsoft. I had a HORRIBLE experience. I try to purchase a Xbox one x for my son online and I was not able to because I had a visa gift card and the rest would be on my credit which it is a very easy process at apple and Amazon. So I call to buy over the phone. The agent advise me to buy Microsoft credit. I told him I will put the money there to purchase the console only, I don't need anything else from Microsoft. By the time he finished the process there were no console. I have been calling them email them and no refund. They are holding my money hostage and I ended up by the console from Amazon. Never again. The worse company ever

Don't wait your money on this p. O. s. Controller. I bought mine on Amazon, then started to get stick drift on L thumbstick. Get online to find my warrant expired before I bought the controller... GREAT! So I do some work to alleviate stick drift. It works... now RB double taps. 3 days later A double taps. So I deal with it... not happy but I deal with it. Then it falls out of my lap onto a carpeted floor and the R trigger breaks and is now stuck in. Are you serious?!?! I've thrown xbox controllers across the room at full force only to pick them up and play again. This p. O. s. Can't fall from 2 ft?!? Wtf? I expect more for my money and I'm honestly done with xbox/Microsoft and will trash talk them as much as I can. Hey Microsoft... go $#*! yourself!

Canceling everything on Microsoft is such a hassle. It says you can cancel anytime no problems when in fact you really can't. I've been trying to cancel my 365 subscription for months and they still keep trying to charge my card. And I can't take my card off file because of the subscription I've been trying to cancel is linked to it. And when you call to cancel it they give you the option of charging your card and then refunding you or you can wait 30-90 days for it to supposedly cancel itself out. Such a horrible experience.

Lies about call back, do not honor what they promise, comes up with excuses to evade situations and questions, do not respond and reply to emails properly. Basically an organization which has a department to stall and waste consumers time. Extremely lousy as compared to Apple. Zero integrity to sell faulty products and not do official recalls, and Zero sincerity in reaching out to consumers who needs help.

Microsoft is living proof that to be highly successful in the USA you need to be a thief. Billy boy gates who started this monstrosity stole most of the code from others. He had little skills himself in programming but was more of a sociopath than anything else.
Having had YEARS and YEARS to do it, MS still cannot produce a reliable, secure and bug free operating system. Now the company itself has become a hacker, injecting code into your windows without your permission or notice. Their software is so bad my advice is to avoid it at all costs. Ditto their so called "support". Learn linux, unix or go with apple, much better choice except that MS has a stranglehold over 3rd party software so hard to get any programs for free unless u use windows. Hopefully trump will break up some of these sluggish, incompetent and dishonest giants, but don't hold ur breath
I have to image my windows OS because it is so flaky and given to serious errors the only way to repair it is to reimage the entire OS.
Constant needs to reboot to eliminate bugs. Inexplicable error messages and advice that leaves you more in the dark than when u started.

I'd be ashamed to admit it to anyone unless it was a hooker looking just for money. They suck. Bunch of rich peons who care nothing about quality and service. MS hacks your system and injects code against your permission and often without your knowledge. It's a corrupt incompetent company that should be broken up. After years of trying they still have a crappy and unstable OS they do not have the expertise to produce anything else. Avoid MS products and advice it is a circular road to nowhere. If you have computer expertise choose linux, unix or apple products.

Years back they were rock solid providing easy troubleshooting that took maybe 20 or 30 minutes. Now----you get all outsourced agents and so-called Techs that up to an hour of 'diagnosing' before giving you a ridiculous ticket number, and make promises to call you back, then don't. YOU are left chasing THEM down and horrible wait times, IF their idiot autosystem doesn't disconnect you or tell you to try again later, "heavy call volume " bs.