Michael Kors online service is totally outrageous. Despite their rules staying Visa is an acceptable means of payment you cannot use it without a US zip code! Visa is accepted worldwide and not every one has a US billing address! I then called 5 times to order over the telephone a total of 60 minutes on hold from the Middle east! Had to give up. Was going to spend $400. Clearly they do not have enough staff and as many big companies nowadays are putting profits in place of service. I am so angry as now have no handbag for my daughter's Christmas gift.

I have been buying shoes and purses from Michael Kors for about five years now. I pay over 150 for shoes and boots. The product is very appealing but the quality is so not worth what you are paying. Every time I buy shoes or boots I can only wear them maybe five or six times before one of the heels are gone. I called customer service the last time about a week ago and was told I had 30 days to return this when this happens. That was the first time I've heard that. I love the way your shoes and boots look but the quality sucks and I have lost so much money on your bad product. I am a military spouse and I will warn the military wives how not to waste there money on a company that does not stand behind there product. I have ever shoe and boots I have bought from Michael Kors and can prove what I am saying maybe I should put it on social media to show people how over priced your product is and how you all do not stand behind your product. I am very disappointed I have lots of shoes, boots, and purses but no more SHAME ON YOUR COMPANY... Janice in FT Lewis WA.

I can wholeheartedly state that I've been fortunate to have had wonderful experiences! I requested 3-day express delivery with my 1st on-line delivery, paying an extra $20. Due to an miscommunication, MK's refunded the $20 back to my account, no questions asked. Recently, I places an on-line purchase for a pair of sandals for my daughters birthday, which unfortunately, I ordered in a size much too large. The customer representative was new & not aware of MK's return timeframe policy & upon speaking w/a manager (Ms. Tiara w/the E-Commerce Department at the Call Center), regarding my situation, notated my account & I was given the green light. On another occasion I purchased approximately $500 from the MK Outlet. One item in particular was a pair of sunglasses, which I specifically asked the MK representative if they were 100% UVA/UVB to which I was informed they were. Upon getting home & reading the informational insert that the sunglasses were not in fact 100% UVA/UVB. I immediately contacted the stores manager & was given a full refund back to my credit card. Lastly, all of my purchases at the above listed places, I would be remiss if I didn't speak of the MK boutique in my area. My shopping excursions have been quite pleasurable. Not only do the sales women and manager remember my name but are always helpful and very product based knowledgeable.

HORRIBLE, HORRIBLE EXPERIENCE! Ordered a $500.00 watch for my daughters birthday and paid for 2nd day air, which was not shipped until the next day at 3:00pm which I then did not have it for my daughter's birthday. I had emailed customer service requesting my 2nd day air charges back and they sent me a copy of their shipping policies which what they did was opposite of their shipping terms. I emailed back and highlighted their policies and told them it was unacceptable and they sent a email back pretty much saying screw you... BUYERS BEWARE make sure you read all policies and fine print because they will refuse to make it right for their customers. I WILL NEVER BUY FROM MICHAEL KORS.COM AGAIN.

Worse customer service I have ever dealt with! I will no longer spend my money on this brand.

I had to email customer service about a pair of sandals I bought for my wedding. First email I sent I didn't even get a response (told it takes 24 hours to respond so I waited one week) wrote a second email after waiting one week. I ended up repeating myself in 8 emails and felt like no one was listening to me. I continued to ask someone call me about this experience I received in customer service and was told to call in myself but was only giving an hour during the day to call in because the "supervisor was very busy".

Reason I was trying to contact the company was because I bought a pair of sandals for my wedding and these were bought 10 months prior to my wedding. Leaving my ceremony they snapped on me and broke! I was shoesleas for the rest of my wedding. Not once did the company ever apologize for this rare situation but also said I wasn't entitled to a credit, repair or exchange because it was passed their store policy! I even sent pictures in of these brand new looking shoes and they still wouldn't do anything for me. I was so disappointed in the customer service, lack of caring on my special day and zero respect of them trying to make this up to me. I understand sometimes they make a defeat product but they should stand behind their products and especially based on a situation like this one.

I have bought a lot of their products and because of this situation I will no longer give them my money!

They truly don't care about their customers and hope you just go away and leave them alone. I have up after numerous emails and I couldn't call at that exact time to talk to a supervisor.

Me and my girlfriend went in the Michael kors boutique in Charlotte NC at southpark mall. I noticed the handbags in the boutique was $268 and it was purple. So my girlfriend went to Macy's to see if they had the same handbag and they did. It was $268 also but was on sale at 20% off plus if u was a Macy's cardholder u got an additional 10% off or something like that. My girlfriend went back to the MK boutique to see if they could match the offer. The woman at the boutique said they don't do sales or match other store prices. So the same handbag that was in the MK boutique that was $268 she got the same one in Macy's for $198 or 188 I can't remember. But why would a MK boutique be in a mall with belk and Macy's and expect to get any business if they never discount there handbags? Just seems odd to me even though the money still goes to MK.

Do not ever shop online with Michael Kors.

They have the prices of an upscale store but the customer service of a fly by night rippoff outfit.

I ordered a handbag as a gift. Within seconds of placing the order, I realized I had made a mistake with the billing address (small mistake) and a mistake with the shipping address (shipping to me rather than to the intended recipient of the gift). I searched online for a way to modify or cancel the order and found none. I called their phone number and spoke with a gentleman who guaranteed me that while he could not change the order, he could annotate it so that it would be cancelled and would not be processed.

I then placed the order correctly.

Then I got an email confirming my first order, and I forwarded the email to customer service, noting that I had just called, and it was probably unnecessary, but I wanted to be sure that this order was cancelled. I got an email back from customer service saying that it was impossible to cancel an order once it was placed, that both of the handbags (identicle) that I had ordered would be mailed and if I didn't want one, I could return it.

When I was promised by the gentleman on the phone that the order would be cancelled, and I emailed them within minutes of placing the order, it is unacceptable that they can not cancel the order.

If you like their stores, fine. But they have terrible customer service and do not in any way stand behind their brand if you have to deal with them.

Therefore, do not deal with them.