MetroPCS

You don't get any free upgrades. You can't talk to no one in the usa service is a 0. Every year your phones go black

Terrible.lies run away. I complained...I was entitled to. Next thing hundreds of hack sites pop up notifications. I don't open any. Now lots of calls never before. Phone calls from everywhere. I never open anything. They wake me all hours. I'm disabled.in pain. I know they gave my number out. And sending hacks. Funny thing I laugh.doesn't make me angry. So I win. Terrible

A few weeks ago, I went into a MetroPCS store at Ormond Beach Florida. I wanted a device change to a new phone, and so spoke to the rep at the store. He said doing the change online yourself was free, but that he could do it now given that I call in later and ask to waive the fee and claim I didn't know about it. Now at this point I should have just thought about a little more and gone with the easier option of doing it from home but I felt like if this guy was telling me to do something, he would know best, so I just let him do it.

During the process he was unable to apply my current plan which was a cheaper unlimited plan, so he told me that I would need to also correct that on the same phone call. After going home and calling MetroPCS twice to try and get it waived, I realized that they weren't going to waive it, and it also happened that I ended up paying for a more expensive plan I didn't want and also for the device change. In between the first and second phone call to MetroPCS I went back to the store and told them that they did not waive it. He told me to try and call again to get a different representative and hopefully to get it waived via a phone rep asking a floor manager. This did not happen. I decided to send a letter to T-Mobile's customer response team, in which it was explained to me that what the store did was wrong, and they "respectfully decline"d to refund me.

I ended off my interaction to the customer response rep with ensuring that my phone plan would change back to my original one when this cycle ended. However it still does not solve the issue with the time I wasted, the device fee which could of bren free, and the fact that I have ran out of data from the 5gb plan I was forced onto and I'm currently dealing with slow data which is an issue for my work. It's one thing to waste money and cause me to lose time but it's another thing when I can't even use my phone. I depend on unlimited data and this is a problem for me.

The service.the phone are garbage and the people at the store in davie road are so unprofessional.this is the worst phone company ever

It sucks when you go buy a $300 phone from Metro PCS you have the phone for literally two or three days and the phone does nothing but give you problems and after asking the person that sold you the phone not to put it as an upgrade and they do anyways and then you try to go return the phone and they tell you because it's an upgrade you are not entitled to a refund even though you have everything that goes with the phone and the receipt I am definitely switching companies as soon as possible their service is pathetic

We live in a very rural area and therefore not a lot of options. We get good phone service and were excited to have the opportunity for internet. That part has been frustrating and disappointing. We only had the box about 3 mos when it quit and it took a week to get another box. The Internet is up/down/up/down. It's rediculous. Wish we had the money for a satellite dish.

Went to upgrade my phone. They lied and overcharged me. Charged for activation, charged for phones that should have been free, changed my plan. Went to another store and they said I was ripped off. Returning everything today. Crooks

First off I brought a phone from the regular T moble service that my daughter paid off. Well metro has gotten horrible with service and customer service. So I decided to move to a new service. I had 4 lines with metro. 3 of my phone transfered just fine. But the paid off phone my daughter gave me all the sudden has a lock on it but when I brought the phone no lock was on it but now it's lock that's the fraud they say they don't have a lock on it but clearly locked. So I have to keep that line there. Well I called to change my bill date which I had to pay a prorated fee fine no problem. I set bill date to the 3rd and was told it would come out of my account till the 3rd. Which is important because iam on a fixed income because iam disabled. Well get get a message today saying they are billing my bank in the 1st when I will not have it in my account which will cost me overdraft fees so I called today to change my bill date again now they are trying to charge me prorated fees again which no one told me it comes out 2days early. So I say fine I will pay proration fees but I asked if there is any way to wave proration fee I have been loyal customer for over 8 years and the lady freaked out on me. Metro has gone to crap

Metro is the worst business model ever. Their store sold me a phone and while setting it up kicked everyone out and locked the doors and took a 15 min break. They told me if the phone didn't work for any reason. Bring it back and they will exchange it. So of course the phone was faulty. They knew that. It won't charge. Takes an hr to get 2%. It never gets past 4%. I have gone into the store 4 times. They will not honor their word. They sold me 2 cords at 30 a piece and the last time I went in she plugged it in and said I had to go thru insurance. She dropped my phone and now there was a scratch. I left and sat in my car charging it for almost 2 hrs b4 i could boot it up and contact metro corp. The rep had me 3 way the store where they proceeded to play games and hanging up on us 3 times. So he asked me to walk in so I did. The store rep looks at me and immediately says I can't help u I'm on break. I will decide if I help u. I replied OK as I held the phone towards her and said metro is on tbe phone for u. Then she dropped the phone. Needless ro say they didn't exchange it. So today we start all over again. Have been on the phone being jacked around from 9am to 530pm. It hasn't stopped. The corporate office wants me to contact Samsung for a warranty replacement which leaves me wo a phone for days and ultimately they do not replace the phone. They repare the manufacturers defect. So that means the phone will always have issues. So back to metro Corp. Next solution was filing an insurance claim according to then. I do not feel that is an option bit metro did so they transfered me to the insurance company who told me my deductible was 65 and I would have ro send my phone in and then they send my out. I don't know about u but I have a phone because I use it. It's a necessity in life. So for me having no phone for a week is not at all an option. However it's irrelevant. The insurance company won't cover a phone under the 1st 30 days. The store is responsible. Strike 3. So for the last 5 hrs I have been jacked around by corporate. One supervisor informed me that it's not 30 days it's 14. Days. Well that's funny bc no store knows that amd it to was irrelevant anyhow bc I was in 2 times b4 the 14th day and again the extremely rude store isn't doing their job and refuses to. So at the end of the day the store does not have to honor their word or pcs commitment and won't. They expect u to purchase a new phone at ur expense or drive it to a metro warrantee repair shop where they will keep the phone for a week or two and Repair a manufacturer default. All at ur expense. I would never stay w a billion dollar company that did cover their store on the purchase of a brand new faulty phone. A billion dollars created by the consumer. They don't have enough to cover the replacement phone they sold u the consumer should. I'm definitely canceling. I'm jot putting another dine in for their greed and b so disrespected. By far the ugliest business transaction ever.

I walked into metro store 91 in Gulfport ms at about 10:30 am with my service animal. I was immediately met with rolling Staring eyes from both of the workers, who were scheduled to work those hours on 8/30/23. I was not allowed to get to the counter I was asked as I stood by the door. " what do you need" by the female worker. As I explained from the door I was sent to your store to exchange my internet box, which was still under warranty. I asked several times if I could come to the counter. Both workers proceeded to tell me," we don't do that at this store. One worker realized that info wasn't correct and quickly changed it. I asked again if I could come to the counter finally the female said yes, quickly said I would have to wait for the male to help me. That worker was helping someone else. The female worker explained that she would have to call management to find out what to do. Manager Catlynn who was also very rude and sarcastic proceeded to tell me the two employees who could help me was off and I would have to return tomorrow. I stated I would be going out of town 8/31/23 and returning on 9/6/23. Catlyn asked sarcastically if I was taking the box out of town with me, I said no and told I could come back Tuesday to see if it would be available. I've been with metro 6yrs and I have never ever experienced this before. I will be switching to att based on the situation.

I decided to switch from Metro PC, because of budget reason and found cheaper services with another carrier, the would not unlock my device, and my phone was,that I brought was over a year old. They gave me the run around, on the phone, sent me back to where I bought the phone, the guy there was not help, the app customer care was not help full,all because I switched carrier

Same problem with all the phone support I call. The broken english with their accent makes for a very confusing conversation. Hey I know they must be frustrated too and I have to be hard for them to understand but honestly I am getting tired of saying HU? What was that again. Then trying to figure out what word in english sounds like anything they are saying most of the time I am asking them to slow down and repeat what they just said but they don't.Dont we have any english speaking phone support in America? I mean I know full well why this happens, profits. But they have to be losing customers. What I really am confussed about is the same accent that I call for support is the same accent that calls me as a fragerlent scam and I cringe everytime support asks me for my private information. But i dont blame anyone but these companys and their need to make American profit but employ people out of our country. Its Win/ Win for them but for us we pay more just to get what we pay for. But it always cost more.

I am a new customer of Metro PCS. I am waiting on calls regarding a life and death situation with a family member. I am the decision maker. For whatever reason when some people call me they get a message saying my number is no longer in service. LIE! I pay my bill early. Not late, not on time, EARLY. After numerous calls from the president's office of T Mobile. They have no idea why this is happening. Go with someone else. $40 a month is not worth the lousy service.

This is a real crooked crooked company don't fall for their advertisement that they're giving a free phone for an upgrade that's b******* they want you to come in and they'll never have that phone that they're advertising but they will give you another one so don't go there go to cricket I'm not advertising for them cricket or green or something or go to Walmart and get a prepaid phone you got to pay anyway somebody so might as well be them and you can't be tracked and you can get a new SIM card a couple of times anyway I'm so frustrated with them and also the new owners now that are coming up and they're taking over this yes and it is a privately owned company they're a franchise they're very discerning all their horrible horrible horrible horrible. What are they f****** think that we're 10 years old and they can scam us to our face I had a fall for it once because I was desperate for a phone I just broke it but never again I'm not with them anymore I love cricket and I also love the phones you buy from the dollar store or Dollar general or whatever you want to call it draw your own conclusions I don't usually give reviews that's my honest truth.

Don't ever do a rebate with them you'll never get that rebate back and then when you call Metro they tell you is Tyler, their hands but mother$#*!ing Metro promised the rebate and proceed to say it's out of their hands. Don't do any rebates with them.

I have been having an issue with my mobile data since I got service through MetroPCS by T-Mobile in April of this year and the overseas rep's refuse to fix the issue and all they're wanting is money and they're refusing to know the difference between WIFI and Mobile Data