MetroPCS

Hello my name is Alfreda Days I been with metro PC's since 2005 I watched this company customer service go down over the last couple of years since they started hiring all these foreigners who can't speak english and they sit in there little cubicles think when they accept a call from a customer where supposed to kiss there lazy $#*! just to get them to do there jobs I blame metro PC's your so money hungry to the point that you don't care how these people talk to your customer it was the working class like me who made you're company Rich I see you've forgotten it was the little people who was there when Merto PC's wasn't $#*! now you're riding on T Mobile no it's all about the Money soon as I get a chance I'm going to find a better company that will appreciate my business and a customer that pays there bill before the due date I can Honestly say I HATE METRO PC's NOW Alfreda Days

I have been a customer of every single mobile company out there at one time or another. It is a pity how the others give you a great plan and year after year the price goes up. However, my family and I have been with Metro PCS for almost 5 years and we are still paying the same price as we did when we start. With unlimited everything including 4G. We can upgrade our phones every 90 days and they have the latest phones and they do not cost an arm, two legs and a kidney to buy. MetroPCS customer for life

I wish I could give this company a negative 10. Customer service is garbage and no help at all, internet lol that's a joke in my town of 3,000. I have used metro PC's before for a long time and they were good well at Time they were. Now days I have nothing but internet problems and I complain to them and I get fed lies after lies all different, Customer service lol lucky to get someone who speaks good English other than that pure garbage and I have actually been hung up on alot. Today is June 7 2017 and today was the worst ever, to get a simple text out I had to restart my phone and yes I did this so much I lost count. I went on to there website to see if I can contact corporate about this and surprise surprise you can not reach corporate at all they don't have a email, address, or anything for you to contact corporate. I had enough of this, it has effected my job and my ability to get another job and they don't care so I'm giving up and moving to another company. Metro PCs has gone to the dumps and needs a major overhaul. PS... I have told them they need more towers in my town and it's fallen on deaf ears cause all they care about is money.

THANKS MetroPCS for charging me an extra $20 for a car charger I did not want or need when I purchased a new phone the other day. Tried to return it at the store and the gal (Glenda) gave me the B. S. "Oh you can't return phone accessories that come with the phone." Who in their right mind would want a $20 car charger? That's a load of crap. Not to mention this was the same gal that basically yelled at my boyfriend for trying to get a different phone plan a few months ago. He walked up to her being perfectly nice and then she just started yelling, telling him "IT WOULD BE STUPID" to change his plan in the middle of the month. How is it okay to treat your customers like that?!

Metro PCS USA Corporate Office Headquarters HQ
Mr. Roger D. Linquist, CEO
2250 Lakeside Blvd.
Richardson, TX ******* USA
Corporate Phone Number: *******800
Email Address: *******@metropcs.com
Customer Service Number: *******768

Reference: Complaint

Mr. Linquist;

I writing to you because I don know who will listen and resolve my issue. Communications with your franchise store are futile.

I purchased your featured $49, LG K7 mobile February 6,2016, from the Loganville, Georgia franchise. Included in the purchase were two cases. The Associate assisting me, Luna offered; $49 phone + $15 transfer fee + $15 wallet case + $13 Kick stand case: total $114.00. I asked for a protective cover and was told they were out-of-stock and I should pick up a complimentary (noted on a business card) cover Wednesday, February 10,2016. She rang up the purchase and I paid $114 with my credit card. I received a credit card receipt. I asked for an itemized receipt and was told, We cannot give you that. While waiting for her co-worker to download my pictures, I realized the total seemed incorrect. So I began mental calculations. I asked Luna how much tax she included in the sale and she replied 10%. My response, In Gwinnett County the tax is either 6 or 7%. When I began to question prices, she handed me $10 from the register and said she charged me $59 for the phone. Luna stated the screen protectors were out of stock, she would place an order Monday, February 2/8/16 and I could pick up Wednesday, February 10,2016.

Upon arrival February 10,2016 I met the manager, Mr. Nilton. I explained my recent experience and asked for the screen protector. He said I would have to pay $7 for it and that Luna was fired. I did not pay for it because Luna said it was free. I went home. Preoccupied with this experience and bewildered by the Managers response, I returned Thursday, February 11,2016.

February 11,2016 I met with an Associate, Karina. I went through this scenario again and she began calculations. I could tell by her facial expression, something was wrong. She called the Manager and took the call in the privacy of the back room. Upon her return, she told me she would review my situation and give me a call that night. Keeping in mind, she never asked me for my name or contact information. When I asked her how she was going to contact me, she then asked for my name and number. I asked for her name, went home and awaited the call. It never happened.

February 12,2016 I telephoned the store, no one answered and back to the store I went. Again I spoke with Karina and she stated Luna was fired, would not answer her phone and since she could not determine charges for the two cases, they could not help me. She referred me to corporate at *******876.

I know you are thinking this is such an insignificant sum of money to fuss about and I agree. My issue is unacceptable customer service, dismissal of company values, and total community irresponsibility. Luna was obviously a poor selection hire; stealing company money and cheating customers. However, she was an agent of your company with apparent authority. The manager, Mr. Nilton had an opportunity to right her wrong and failed miserably. The fact that he terminated Luna helps his bottom line, but what about me?

Three years ago I left AT&T wireless and became a Metro PCS customer. Ive never had a late payment. Im retired with custody of my 4 year old great grandson. My income fixed.

Regarding Customer Care according to the Metro PCS website, We promise if you're unhappy, you can return your phone hassle-free within 7 days for in-store purchases and 30 days for online purchases. It's just one example of how we're committed to providing outstanding service to all our customers.

I understand T-Mobile was named as a 2015 World's Most Ethical Company: As the Un-carrier, were committed to doing right by our customers and our employees, said John Legere, president and CEO of T-Mobile. T-Mobile is fundamentally a different kind of company because we stand up for every US wireless consumer, call out industry practices that are wrong, and work our tails off to make it right! It is that philosophy that drives us, and we are honored the Ethisphere Institute is again recognizing our hard work and continuing commitment to doing things the right way with this award. (https://www.metropcs.com/press/news-releases/2015/t-mobile-2015-ethical-company.html)

Im not unhappy with the product. Clearly, there are concerns regarding ethics, customer service and accountability. Is someone going to do the right thing? Do company values resonate with anyone?

Sincerely,

C: Mr. Nilton, Metro PCS 910 Athens Hwy, Loganville, GA *******

Certified Mail: 7013 1710 0001 7451 3696

I have been with several cell service providers including AT&T and Verizon. I have to admit that I find Metro to be the best so far. I love them because your monthly payment already includes taxes and you have unlimited texting and calling. You are never going to see multiple taxes on your plan. And, providing you choose a smart phone, your service comes with blue tooth and mobile hot spot service. One more item, I was in Yosemite a couple of years ago and was surprised to have MetroPCS service and my partner with another cell provider had no service at all. Pick your plan and you never pay any more than the monthly plan rate. It is that simple.