MetroPCS

T-Mobile MetroPCS T-Mobile is the worst phone company during the pandemic I ask them can I at least extend my phone service before shutting me off they told me no I had to pay $10 or I will be shut off immediately and they did shut me off so I have no phone service I have a 2 year old and a 6 month old baby and my home and now I don't have a phone and they know the covid-19 is going on and the stay-at-home order is going on and on top of that President Trump total bill collectors do not charge for late payments and that's why they are cutting me off because of $10 late payment so I would advise everybody not to get any phones from MetroPCS Boost Mobile is the best I will be taking my phone service to Boost Mobile as of today I would stay said to me that they are giving away free phones and free service and you do not have to pay until the next month as of today during the pandemic so I will be taking my service over there my email is *******@yahoo.com.

I have been with MetroPCS for maybe three years now yesterday I upgraded my dad cell for he's on my plan in Rochester New York on Lyell avenue the young men working did not have a mask on and was the most rudest inconsiderate person I've ever encountered he was kicking the wall because he had to transfer all my father's data from the old phone to the new phone if he doesn't want to work maybe he should have stayed at home I would have walked out and normally I would have but my father wanted his phone and you can forget about calling the customer representative for metro because all you get is some automated robot O'Keefe's giving you the runaround I believe I'm taken my two cell phones and I'm going to AT&t MetroPCS from Friday and yesterday got over $400 from me the gentleman that worked Friday who upgraded me or wonderful just wonderful that's why I went back to the store on Lyell yesterday but unfortunately I was greeted by a miserable hungover young man with no mask on whose girlfriend was working with him behind the counter but no mask on either I am giving metro my money like I said they got close to $400 in the past two days plus $82 monthly I will not be treated like that I was going to go farther and talk to the regional manager to get this young rudinen fired but my father talked me out of it and if this rude young man who is kicking the walls yesterday read this you need to take a class and etiquette and you need to take a class in being nice you are the most rudest young man I have ever met when you kick the wall twice I personally should have went around the corner and kicked you I'm leaving metro you can take your ghetto $#*! company and you know what you can do with it

Customer service sucks! They promised me last month that my bill would be covered for 2 months to help me out thanks to this virus. Come to find out they covered one month. The day after I got approved for the assistance it was changed for no
Credits on accounts. They refuse to uphold what I was told last month and it's even documented I was promised 2 months. Supervisors say there is nothing they can do. So they go
Back on their word and it's ok. Some of the customer service reps don't want to listen they talk over you.

I have been with metro for while with no issues until now. I got a brand new phone. Didn't realize it was defective, would not charge because the port in the bottom of the phone was LOOSE. Called, AFTER denied from insurance. They transferred me to a department, the guy said he would send me a new phone, be to me in a few days & gave me tracking#. 4 days later still nothing, call metro and they have no idea what I am talking about. Then find out the tracking# is bogus! I can't tell you how many times I have been on the phone with customer service and have gotten no where but the run around. I asked for a supervisor on one of the last calls and the guy told me that it might take up to an hour to get one on the phone. I might just switch I am so mad!

Changing to the $60 plan for 4 lines from originally paying $120. After changing which I was never told that the data would not slow down but cut off completely once switched and cap reached. I called within 24 hours and the representative 1st stated that the new bill would be 54$then 174$. I asked for an explanation and he stated that the 54 was the difference. Well my math says 120-60 is 60 not 54 and then offered an explination of this was prorated charges when i asked what the prorated rate was he could not answer and then tried to say it was just general charges that had no identity and probably and uncertain wording in his explination. Still on the phone for 40min now and still on the line.

Me as a mother working in the food industry with no Wi-Fi in my child having to do at homeschool Metro PCS turned off my phone with no type of extension while a very person I work with who has no children who are in school and his only Bill a month is his phone bill has his extended for 2 months had I known this before this crisis would happen and this is how Metro would treat their people I would have stuck with Verizon or straight talk I do not recommend Metro to anyone

When it comes to money that the most they care and want to, customers are mean nothing to this company. For what's going on now due to Corona Virus they didn't come with any helping plans to help their customers keep connected in this critical situation, they offered some stupid options won't satisfy any one except them cause at the end of all those options you have to pay money no matter what, even if you've been customer with them with always on time payment for long time ago.
I'll cancel this greedy company they want to create money and pay your bill even if you are had to stay home to stay safe, I wish I can give them No Stars they don't deserve any.

With our country going through such a terrible time, I as a mother had to decide whether to pay my phone bill this month or buy some extra groceries for our quarantine. I have been a loyal customer for years without fault. I tried speaking with someone regarding an extension, seeing as I lost my job, yet they would not put me through to anyone. This speaks volumes about the type of company they are. A phone is crucial this day in age, and the fact I wasn't even given an option to make a partial payment is beyond me. I will be switching companies as soon as I am able. They clearly have no regard for their clients and the pandemic our country is facing.

Being a LOYAL customer of 3 years, on quarantine, with COVID-19, I called for assistance with coverage due to being out of work for 3 weeks to date and another 3 weeks after, they've offered me a 3 day extension with a pro-rated charge in addition to 8 dollars and another 5 for just an extension of 3 days! Furthermore, spoke with management (Billy) and got hung up on! I've never been later, service disconnected, or even asked for an extension before! I will be dropping this service and encourage anyone with their service to find another company that will value your service! I will NEVER recommend this service and will be recommending that anyone of my family members also drop this bs service!