MetroPCS

Been back with metro 2 month's for 2 months ive experience problem after problem first the phone has a defected it goes black while talking to a robot & keying in numbers the volume goes down r off completely.The hotspot runs its self and using up data even when off had to top up twice in lest than 24 hours they turned off my phone for 5 dollars that wasnt charged on my card. I set a due date because thats when my ss hit the bank they took it upon themselves to overdarft my card a day early then on the actually date after they have took their money and now im hearing my cycle dont start till the 4th how is all this possible? If it wasnt for the fact they already got their money id run fast as i could from metro its bad enough they sell phones with defects and make excuses after excuses.

Metro Pcs is by far the worse cell phone company I've ever had. I have poor signal where I live. I've contacted them regarding this manner numerous of times. 3 times within the year I have had Metro they gave me crdits but i still have the ssme issue. When you pay $120 You should get what you pay for. Then when i Called Metro Pcs, customer care to advise them for the last 4 days my signal was weak to when I made a call it was dropped, I couldn't get on line etc they refused to credit me for those days. And at times the signal will be bad for a week. I have to drive about 600 yards to get some signal to get online. As long as I'm in town its great. Metro PCS needs to take care of there customers instead of ripping them off.

Metro PCS in Kingston on Main Street 18 a gateway Shopping Center I have just experienced some of the worst business from MetroPCS so I broke my phone had insurance the whole time so now I decide to change my plan to forty dollars plan 3 days before I dropped my phone so you know I think I have insurance I goes to MetroPCS she says I no longer have it since I switch plans I said when was y'all going to tell me that she said I wasn't the one change your plan okay so she tells me to bring down another MetroPCS phone and she will be able to switch it for me okay so I calls MetroPCS representative service they was going to do it for me but needed my MetroPCS phone to be on so they can send pin my phone is unable to cut on due to damage they tell me to go to Metro PCS store and they should do it so I did that now the MetroPCS worker in the store she said her name is Diana but I feel she was lying a Spanish girl same girl who told me to come back with another phone now I walk all the way down there from across town with Metro PCS phone and the broke phone so she can switch my line now she tells me I need $30 I asked her why didn't you tell me this the other day she tells me she did and if she didn't she sorry and rolled her eyes I am so upset right at the way I have been treated I am definitely thinking about going with a different carrier next month my phone number is *******852

I have been with MetroPCS for about 5-6 years now and I hate that we have to pay full price anytime we want a new phone. I have my bill on auto pay for me and my family so we are loyal customers! I don't understand why Metro can't cut their previous customers a break on getttnew phones. Why do we gotta pay full price? Just not fair! I'm not asking for a free phone just like a bit of a break! If a phone is regularly $200 give it to your loyal customers for like $150! Not fair at all! This is what might make me leave metro to go get a contract plan! Thanks so much!

Joined metropcs about 4 months ago service was ok no better and no worse than any other. I had 2 separate lines on my account one phone for me and one for my partner with 2 separate numbers. After the first month i noticed that all my text messages, facebook notifications (a total of 199) have been going to my partners phone. Also when i switched to metropcs all my photos were to have been switched from my old phone to my new one. Went into store 6 different times to get something done and no one seems to be able to do anything or to even tell me how or why this is happening. It is true "ignorents is bliss"

So, I have been with metropcs for years. I went to pay my bill a couple of weeks ago just before the store was to close. When I got inside, I realized that I had left my credit card at home. So I asked the employee behind the counter how I can pay after hours. I told him that I needed to change due date since I was late. He told me to just go to the website and pay my bill normally but add the 5 extra dollars for my due date to be changed. So I did that. Now they are shutting my phone off after I paid 65 dollars only 11 days ago. What a bunch of scam artists

About a week ago I switched to metro by T Mobile. I bought a phone from them and was told it would come in a few hours. It did not come on. Then I dropped it off at the store the next day and asked them to fix the problem when I went to work. Then I came back that night and continued to wait as they argued with metro PC's the entire evening. At that point my goal was to return the phone. I was highly dissatisfied and felt like my trust in them was betrayed. I was really depressed about it. Eventually they talked the people on the phone to get me a new phone number. But waiting 24 hours madee uncomfortable. Against my will they did not let me return the phone. Since then I have not been able to port my number over. I was on the phone with them for at least five hours going back and forth and their partner t mobile never picked up the phone. After that call metro decides to make a change and instead of keeping me on the 40.00 a month plan 611 texts me and says that a change has been made to the account and that instead I would need to pay 90.00 a month. The customer next to me had the service problem and metro wanted to change their terms to not 138.00 but to 285.00. The manager on the phone who was trying to talk to metro PC's customer service kept arguing with metro to get them to give him the correct price. That was two unhappy customers in the store and both with money discrepancies. I believe that everyone that works the phones for customer service should receive a full investigation into their practices so that they do not launder money and hurt their customers even more.

I went into the store because my phone would not cut on (mind you I bought the phone at this store in September of this year) they wanted to charge me $16 to transfer service to my old phone. Money I do not have at the moment. Metro pcs customer service informed me that it was up to the store to waive the fee. Of course they did not. This is a scam to get more money out of people. I have been with Metro pcs since 2003 in Atlanta GA. This 6 number code is a inconvenience to the customer. The metro stores are crooked and don't care about their customers. I live up the street from the store and I will go out of my way before I step foot inside this store again.

CSRs are very bubbly seems they have no ability to solve real issues. On the 2 for $80 a MTH plan the 1st acct. Holder blocked acct. With a so called high security code/word which I was not informed of. I am denied access to any type change on my side of acct. Even to the pt. Of removing my card # from the phone acct. Or get copy of bill. When signing up for this I was never informed verbally or written of this, infact, I was not given any paperwork since I was 2nd on the acct. Even though I ended up paying the bill.

Yesterday I called Metro to find out why my text to my cousin in Mexico bounced back to me. I was told my plan did not have a $5 feature to allow access to Mexico & Canada so I said fine
They should have included it to begin since I recently started the plan and we travel to both countries often. Today I wake up my services were shut off saying $5 was past due
So I get on the phone with Ben a very ignorant jerk who finally after 45 minutes got a female on the line
I tell her I hope you reviewed the call and are simply coming on the line to apologize and tell me for the trouble we caused I am going to restore the services
Instead, I got hung up on
I now know why agents are so rude it comes from horrible management
I waited a few hours to write this and to see if she would call or activate the service
Once I realize it was not going to happen I completely give up on them
I know when Metro was alone they were better now that T Mobike purchased them
They give it the same Facebook and Instagram affect
#ShameonMetropcs

I was lied to repeatedly by employees. They say they don't throttle down your internet and its unlimited, not true. They use high pressure sales tactics almost every time you go into the store. I paid my bill early then found a cheaper plan with Verizon and went to leave and get my money back and they would not refund it because I paid cash. I couldn't use my iPhone 7 I just bought 3 months ago because they had it locked and wouldn't unlock it until I had it in service for 6 months. So I had to buy a new phone as well. Their coverage was subpar and my internet would not work often. I could go on and on about how lousy my experience with Metro was but I will end this by advising people to avoid Metro PCS! Worst cellphone company I've ever used!

Have had service for years but after T-Mobile bought metro services have been spotty T-Mobile give preference to their customers so sometimes access is denied to data even though I pay 60 dollars a month for unlimited I originally upgraded from 40 dollar plan to 50 dollar plan but they changed me to their highest plan of 60 dollars and every time you change plans theirs like a 20 dollar fee associated fed up decided it's not worth to stay not going to change to T-Mobile had them before and they closed down without notice phone game is a joke save yourself from low quality service