MetroPCS

Have had service for years but after T-Mobile bought metro services have been spotty T-Mobile give preference to their customers so sometimes access is denied to data even though I pay 60 dollars a month for unlimited I originally upgraded from 40 dollar plan to 50 dollar plan but they changed me to their highest plan of 60 dollars and every time you change plans theirs like a 20 dollar fee associated fed up decided it's not worth to stay not going to change to T-Mobile had them before and they closed down without notice phone game is a joke save yourself from low quality service

I upgraded my plan to an international calling plan I was instructed that I would have to pay $10 for immediate service I paid the $10 I am not able to make international calls when I called 611 I was hung up on by three different Representatives today is October 2nd 2019 I have been calling all day since 10 a.m. eastern standard time I have not been able to complete a survey because the representatives keep hanging up the phone on me they aren't telling me how to initiate the international calling I have reset my phone I have restarted my phone I have turned it off and on and still I cannot make an international call why would you take my money and not be able to provide the service that you claim this is not good for business I am very upset I am very frustrated and I would like my $10 back since your service is not working and I think I'm going to another company because this is not acceptable I have three lines on this with this company and maybe you don't value me as a customer or maybe you don't value my business so I will take that elsewhere if this isn't resolved immediately and promptly. Everytime I call internationally I get a message stating that international calls aren't included in my plan however I have been charged for international calls what's happening I need answers!

So after 10 years with metro pcs and telling everyone how happy I was with their service even though in the early days it was a little hard getting signal in some of my local area. The unlimited plan could not be beat! But since T mobile took over the service has been sketchy. For the last 6 or 7 months now. I've lost track... every other month after I pay my bill I start out with no service even though I'm right near a tower. So they Then reset my ph. Sometimes that worked other times I had to keep calling them over and over again. Just to have to go over the whole situation and reason for calling. Also I had found out from freinds and customers that they have been calling. Leaving messages and texting me. I wasn't getting any of those things. Did I mention this is my buisness phone as well as personal phone. All this time there was only one offer to credit me a couple of days for not having service! That was last month. Now their trying to tell me it's my galaxy 8 phone thats the problem not their service. Every other month?... Really? After 10 going on 11 years of being a customer and never receiving a thing from them like some kind of real break on the cost of a new GOOD phone! Or credited a month for losing buisness it's just the out sourced "happy happy joy joy" rep on the other end of the line saying " sorry to hear your leaving... by now". Another example of "we don't give a f@#k about the customers. And I just paid two months in advance. Hey tmobile/metro if your listening and give a s&*t about losing a once loyal customer you might reach out and do something to make this right. If not

Ok. I usually have ok experiences in-store at metro but this one day made me start hating metro. So my sister gave her old phone to my mom since my sister got herself a new phone for her birthday. We all went to the metro pcs store to activate the phone and switch their numbers so they can keep their original numbers. The girl at the counter kept messing up. Even accidentally switching my number with my sisters when no work needed to be done on my phone (shouldn't have been involved in the first place), but I understood she was new so I saw no reason to get upset. Then they finally got the numbers switched to correctly when we were leaving, I got onto my phone. I didn't work and a pop-up kept appearing about the SD card. So we went back into metro for many more hours and try to get it fixed. We spent the whole day there and even tried to go to a different metro when we got really irritated with the first one. However, what really upset me is somehow they caused my phone to lock and then had the audacity to tell me to pay them to unlock it. I was losing my patience and I was about to lose my temper. I shouldn't have to pay you to fix your mistake! Mind you, I'm not the type of person who can easily become anger. It takes a lot for that to happen. In the end, my mom was nice enough to give me her phone since I had to leave home since classes were starting again in a few days. But again. I shouldn't have to pay for someone else's mistakes.

I have been with Metro PCS since they entered the market with bad reception and poor quality phones but hung in there while their company grew. I went into a store and was completely disappointed in the service and the pricing was only good if you were a new customer. There was no discount for loyal customers in fact there was a price increase. As a company you should be ashamed that customers like myself that helped you become what you are today get treated with no favoritism. I am in the retail business as well and a manager I make sure to thank every customer for the loyalty and reward them with discounts and other items we offer. I went in and bought a phone and they looked at my account and saw the loyalty and proceeded with price gouging and telling me lies in able to charge a higher price for accessories. I am not proud of being with company that is not loyal to their customers and will be searching to switch to a company that is.

I am honestly still in shock that I was treated like I was at fault. Im old-school and still have faith in people and to be treated like it was no big deal from every single customer service person was disheartening. And when I prove through the video tapes that I was not lying I just want them to change there approach on the way they treat a customer that has been stolen from by a fellow employee. One said I should go to the store and, I can't recall exactly what he wanted me to do or say but I think that was totally putting me in a dangerous sitation. And on top of that I'm a single mom aand I was on a 30.00 plan and I had to pay 57.00 this month. Unbelievable. If I wasn't struggling I wouldn't have paid but I'm struggling as it is. Im still in shock. The guy that took my money works at METRO PCS ON HUDSON AND MCGUFFY IN COLUMBUS OHIO. Im going back tomorrow and im going to pretend nothing's wrong and somehow get the guys name... He will not get away with this

I couldn't pay my payment this month so my phone was shut off for non payment for 7 days. I got into a bind I just couldn't afford to pay this month. Then I receive a message from metro pcs saying" we got your back this month and made your $50 payment for you, just a reminder on how much we appreciate you as a customer". I was totally floored by this message. I literally bursted into tears. I've been having some really bad money issues and nothing was going right for me. Metro pcs obviously is very compassionate and understanding. I've only been with them 1 year n switched from cricket and never has any phone company, did such a kind jesture. Thank you metro pcs and I promise to stay a loyal customer to you.

I have been a customer with Metro ever since they first opened. All year they have been taking my money and not giving me the services I paid for and then suspending my account even after payment was made. I paid over $30 in one month for hotspot data that i never received. I called customer service to complain and they keep telling me that I l used up all my hotspot in 2 mins when they never even gave me the hotspot. Tried to get my money back and they refused. Just paid yesterday for hotspot and around midnight my service was suspended. Had to sit on the phone with them for over an hour while getting the kids ready for school. Very incontinent. This is a BS company and I would never recommend them!

If there was a black star to hit to show people not to go with Metro POC I'd hit it! I'm so outraged it's not funny. I'm a disabled person on a low fixed income. 10 days ago I lost a phone not with Metro in the back of a Uber that I wasn't use to using and my phone fell out and I had no way of contacting them because I didn't have access to computer. I then got my old metro phone that was broken and messed up but still worked and got service on it. I paid $43.00 I didn't have since I just had paid by phone bill on my other driving around somewhere so 30 minutes later after telling my younger friends my problem they knew how to get a hold of Uber and I got my phone back so I called Metro back to tell them and file a claim to get my $43 back I needed very much. Today is March 22nd 2019. 10 days after I filed my claim with my claim number, agent number and all pertinent info and they yell me ever so politely they're working on it like they always say and after 30 minutes they tell me they have no record of anything so I'm here to basically run them in the ground! I can't believe it. I was with them for over 5 years before and left due to poor reception and now they are theives! What in the world are they doing? I have the proof of the $43 payment to them on the 8th of March and the proof of me calling them same day to cancel and get my money back.
METRO PCS AKA METRO POC DOESNT DESERVE ANY BUSINESS IF THEY WANT TO RIP OFF SOMEONE WHO IS ON SSDI AND NEEDS EVERY BIT TO MAKE ENDS MEET ALONG WITH FIGHTING EXTREMELY POOR HEALTH TOO.
I usually let things go but this I felt I had to say. Makes me mad that a company making billions wouldn't refund a legitimate claim of $43 dollars to a former customer. That's the way they roll... maddening!

I had bad phone service with them for about 6 months. One month i was charged $10 extra dollars out of no where and didn't pay it. My service was shut off. I called them to find out why, they apologized and agreed they didn't know where the charge came from. They fixed the account. I've had to call in every month (3 so far) after that because our service shuts of. They promise every time that we are on auto pay and everything is fixed. I've spent about 6 hours on the phone because of their mistake. Changing companies.

The store in Houston on N Main. OMG! You go in to pay the bill and the manager is one pushy, shady bastard! My husband went in to pay my bill and he tried to get him to buy a new phone. He wouldn't stop! He had my husband's phone behind the counter and was lowkey holding it hostage. Je had to reach over the counter to get his phone back. Unacceptable, ghetto behavior.
Rewind to a few months ago when he purchaded phones:
Mohammed, did not provide any receipts or pin numbers, so when then time change happened, my husband had do a factory reset on his phone because the shady, inept Mohammed, didn't provide the pin number that you need to get anywhere with the even more inept, dishonest call center hacks in India.
How the store on N Main is still open, is beyond me.
That manager had no idea how close he came to getting punched that day.

I PURCHASED A L4 IN JULY IT PROBLEMS SENT BACK TO STORE YOU WOULD GET A NEW 1 BACK "NOT" THEY SENT ME A REFURBISH NOW I PAID FOR A NEW PHONE I SHOULD GET MY MONEY BACK I HAD TO TAKE IT BACK 5 TIME AND NEED TO GO AGAIN SO FRUSTRATED I CANT DO TO THEM RIGHT NOW I THINK THEY ARE COMMITTING FRAUD I HAVE ALWAYS GAVE REVIEWS BUT NO MORE I IF DONT GET A FAVORABLE OUT COM CRICKET IS CALLING ME *******279

PSA IF YOU PAY FOR A NEW PHONE BE SURE TO GET A NEW PHONE BACK