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I paid my bill, my phone is still off HOURS later and when I call the 24 HOUR HOTLINE it tells me to call back during business hours TERRIBLE SERVICE.
They do not care about existing customers. Their deals are hidden with loopholes. Deal says switch your service get I phone SE for $99.99 when I went to pay it was $357.00. Tried to also up grade phone for daughter who had a line, They said it was for new and existing customers. Went to pay and they were like ohh you have to add a line then you can cancel your daughters line. She doesn,' want a new line and the plan she is on you can not get any more. This company doesn't care about it customers and it has only gotten worse since Tmobile bought them
Worse Network ever, they have issues with their AutoPay plan they close your service right after the notification, you can't even call them with your service canceled, after they apologize something happens they don't know why and what,
Best customer service very polite, to bad the company is so bad!
I'm happy i switched never again!
They refuse to unlock my phone because I'm trying to transfer to tmobile who is the mother company. They say I have to have had my phone 180 days! I bought the phone brand new, free and clear! Tried to speak with a supervisor and never could reach one! SNAKES!
On july 15, my aunt went to the store and got a added line on my account. The sale associate didnt ask for a pin or nothing. I didnt know it was her so i disconnected the phone number
Yesterday july 21 she went back to the store to connect it again but this time she called me cause I figure it out when she call me to give me her new number and it was the same number I told metropcs to disconnect...
I ask her that if they ask you for a pin and nothing, so I told her to put the sales associated on the phone he told me he didnt have to ask her since the account is in her name... no, I had metro pcs over 10years and its alawys been in my name... he didnt ask for id, no pin or any information... I told him it has a pin and he said he didnt have to ask her any information.
On the account it has my name not my aunt and my personal information... if it was someone else to do damage or steal my credit info... he will give it to them
The one is the corporate office is in 2901 3rd ave bronx
Sprint is better I Don't recomend this company cause they don't improve the service is cheap but not good they say is "ilimited" the LTE and blabla but is a lie! Don't waste your money I tried anything to improve my service, calling, changed my plan and nothing worked signal awful since 4 months thats that's not fair i'm paying $ 80 dollars for both lines and neither works well the LTE is bull$#*!
Me and my husband switch to Metro PC we bought you new phones along with the unlimited plan. As soon as we walked out of the store I started to have problems with my brand new phone. It kept saying please insert your sima card and my Sims card was inserted. They informed me that I needed to take my sims card out and reinsert it. Well I didn't know how and it was not my place to do so. Not to mention I was not able to use my phone emergency calls only then my phone was not able to access my contacts. Called then numerous times to no avail. The towers are constantly down and my husband uses his phone for work but of course phones were not working but still expect us to pay our bill however they were willing to give us a $1.80 credit my husband's phone broke after having it for 2 weeks which they said was a manufacturer defect and refused to replace it even tho we had insurance. They are the rudest unprofessional company I have ever dealt with. I honestly don't know how they are. Still in business. We switched phone services and would not go back with them if they paid my bill for the rest of my life. I guarantee the owner and ceo does not have meteo
I am a retired nurse and not cell phone number literate. I had a tiny figure of a man on the corner of my screen. After trying for hours I went into the metro store where MASIH ABDULLAH works. Within 5 minutes he fixed my phone and was friendly, patient and kind. I just want to thank him again for treating a "old lady" wonderfully!
IF GIVEN THE OPPORTUNITY I WOULD RATE Y'ALL A ZERO (0) STAR I CALLED CUSTOMER SUPPORT FOR METRO PCS THEY HAD MY PHONE FIXED THEN OVERNIGHT IT STARTED ACTING UP AGAIN YOUR METRO PCS TECH SUPPORT SUCKS THEY DONT KNOW WHAT THE $#*! THEY ARE TALKING ABOUT YOUR IT TECHS LOVE PURPOSELY PISSING PEOPLE OFF EVERYTIME I GO TO TRY TO ANSWER MY PHONE BEFORE I CAN ANSWER THE CALL IT SAYS I REJECTED THE PHONE CALL AFTER IT RINGS ONCE ON MY END I CALLED TODAY YOUR TECH WAS PURPOSLY PISSING ME OFF YOU CAN TAKE THESE PHONES & SHOVE THEM UP Y'ALL'S $#*!'S SIDE WAYS WITH NO $#*!ING GODDAMN LUBE
Reported phone stolen & purchased another@ the same time. Was told I could not have my
Original number for 30 days unless I paid an additional 50.00. I was charged for the stolen phone AND the new one!
A month later I get my original number back not knowing it was on the whole month. I now have drug dealers drug people calling me for drugs because the thief was a drug dealer that had my phone. No Metro offers me half of it back not good
They'll sell you a used phone and act stupid about it
$#*! this company. I'd rather over pay tmobile or sprint
Attempted to log in to my account many times over the past many months and my pin would always be non-valid which I received from Metro PCS. Customer service could never help and was rude. Attempted to make payment before due date but was unable. Finally able to get it through the day after and received account suspended. Hope this does not affect my credit. They need to get their stuff together.
They have the worst system ever trying to do anything over the phone for yourself if you lose your phone you got to go to a store because you got to get a one-time passcode if your phone is stolen and you got to go to the store to get a one-time passcode if you lose your phone you got to go to the store to get a one-time passcode if your phone doesn't work you got to go to the store to get a one-time passcode most people don't call customer service unless their phone isn't working so why not just automatically go to the store. I'm sitting here right now my phone was stolen last night it's got a lot of different things on it I don't want people to access and I can't even turn the phone off because I got to go to a store and get it one time passcode well guess what I work days I can't get to a store to get a one-time passcode personally I'm switching to Boost after this time. I my phone runs out I can't stand MetroPCS anymore support system in the United States as far as I'm concerned
I am in shock this company has a customer. The customer is nonexistent, but the ignorant will be with us always. My issue is I purchased a NEW device, obviously I was home before I realized they sold me a refurbished defective device. Within one hour of my purchase they refused to exchange or assist me in any way.
I refuse to allow this type of fraud to go undocumented so Im taking them to small claims court.
This may assist in them cheating others. How ridiculous is Metro PCs.
I've used metro pcs for a about four months, they are worst company I have ever dealt with, I went there and upgraded my phone literally two days later after purchasing a brand new phone the screen went black, they would not replace it or do anything about it when I got the phone I had two lines when I went in after the phone broke I asked them to cancel one line the guy said he canceled it I was on auto pay for the next two months they still charged me for the two lines after I canceled it so I had called and asked for a refund for the extra line I was paying they said it was my fault for paying that amount and I should of known that I was paying the extra amount so they will not give me a refund so they basically stole almost 400 $ from me and they don't care about customers just about money stay far away from this company they have the worst customer service I've ever seen they will not rectify any situation worst experience ever sad to say but I switched to a different company.
They have pretty good deals for new customers if it was real. They sell you a phone at a good price to get you to use their service and force you to take their most expensive monthly service among the highest in the industry. They claim you can change plans after the first month. When you try to change plans they first claim the 30 days isn't up so you cant switch yet. After you wait to get to 30 days they now claim your bill is over due so you can't change plans still. After you pay the 2nd month at the extremely high rate you try to change plans at their store and you are told they cant change your plan for you. If you were switching to a more expensive plan they would do it in a second. So you go to their Ap to change the plan and it won't let you change to any of the cheaper plans either. You will be stuck paying for the highest rate plan for 6 months before you can get rid of MetroPCS and transfer your number to another company. Don't use them they will lie to you and cheat you.
Metro is not worth having. It use to be a very good phone service until they started switching to sprint. Alls you get half the time is no service. I know a large amount of people who have metro and they are having the same problems. This company should have never merged with sprint. I have had metro for more than 10 years never had no problems until this year. I am going to switch phone company.
I switched to metro pcs about 4 and a half years ago. I decided to switch when I was trying to lower my monthly bills, due to becoming pregnant. Constant dropped calls to the point where I am scared to make an important phone call. Dropped calls during emergencies. I pay for (4G), that NEVER works. Service is rediculous. At least a hundred hours of my life wasted, to them point of crying with frustration's. Prior to metro Pcs. I used T-mobile for ten years and then At&t for five. Do not waste your money to pay for Metro-Pcs, unless you'd like your phone to show a NO SERVICE in that upper left hand corner permanently. I Never write reviews. I felt I need to. It's sad that people who are trying to minimize bills and HAVE to use a lower priced carrier can not even guarantee I can dial 911 in an emergency. This was not due to towers not being in range. Etc. Etc. Etc.
Different states, different times... phone calls. So many phone calls to customer service with no accurate recording on metro Pcs to my account so every phone call to customer service took an extra thirty minutes to even get to someone "helping" me. The absolute waste of people's money!
Metro pcs is absolutley the worst phone service I've ever used. Horrible customer service, always rude as can be, your situation or the world situation doesn't make a $#*! to them and they just want to get into your wallet And do whatever they can to make a couple extra bucks off you. Employees up sell expensive phones And accessories and downplay anything under a G. I tell everybody I come into contact with on the subject the same things and I sincerely hope words spreads and this company topples. GD crooks
I spend 100$ a month 1200. 00+ a year on phone service to get idiots on a customer service call that ends up with me wanting to change phone companies. I change companies and Bam the idiots return. Life would be Grand if we got what we payed for and received Excellent Customer service, unfortunately that is in an imaginary world because these phone companies are Trash. Money is all this country cares about so Thank you Metro for not being worth $#*! and Thank you T -Mobile for following me to metro and showing me how much of a POS you remain to be.
