MetroPCS

I used to have Verizon for 2 years and once my contract was up unfortunately I decided to try another phone company to try and save some money. I had had MetroPCS in the past and it wasn't a bad service so I decided to just go there again not only did the plan cost as much as my wonderful service with Verizon but I couldn't keep my phone and had to get one of their crap phones! Fast forward a few months down the road when I didn't have the money to pay my bill my service was shut off and was probably off for about a month then I paid my bill expecting to have 30 days of service like normal instead 3 days after I paid my bill they wanted another $70! I thought that this was a computer error and that it would be resolved but boy was I wrong they cut my service off and told me I would have to pay another $70 and only have service until November 3rd I then went in store thinking I could fix it if I went and talked to a customer service representative at a local store because who is going to pay $70 for 3 days of service but unfortunately I was wrong again and the customer service representative at the store was absolutely no help and told me that is how MetroPCS now does their service so be warned I would never ever ever recommend this company to anyone they will get you if they can!

I live in Oakland, Ca. And my nearest outlet is on Lakeshore Ave. The people in this store are professional, patient, thorough, knowledgeable and on point. They don't keep you waiting, even when pre-COVID it was sometimes swamped, they were very orderly and kept their cool and friendly demeanor. Every single time I have a technical question they can answer it and provide comprehensive service, usually with no or very little waiting. They are far better, in fact, in responding to technical problems than the online customer service, so I avoid that. By comparison, if you live around here, don't go to Emeryville - unless you need a new phone - they are stocked to the gills with the latest but don't have much patience or technical expertise. Bottom line: go to Lakeshore for fast, friendly and efficient technical issues and to Emeryville when you need to upgrade. Other than that, online customer service is nearly always polite (I hang up when I get a dud and dial back, which always works). They may not be as helpful as they would like to be. It's a training and supervisorial issue. But they try. As for service, it is affordable and the reception is quite good in most instances, except in buildings where there is a ton of concrete. But that can cause big problems with most phones regardless of model or carrier. I was surprised at tall the bad reviews. Metro PCS obviously has some serious quality control issues to handle regionally. What can I say, the Bay Area is a cherished hub and it shows. YMMV apparently.

PLEASE REPOST AS MANY PLACES AS POSSIBLE!

So i paid my phone bill today with metro... and not only is my service still not on they have now charged 92 bucks out of my account yet my bill was only 46 bucks when i call they told me "sry call ur bank we dont have ur payment" i cant call my bank since they cut my service. I am out 92 dollars and no service WTF METRO taking my money and not providing the service is breach of contract( yes i know they are a month to month service but there is still a contract in use stating that if i pay $46 then i will have service for 30 days) plus taking the extra money is theft. This is BULL$#*!! This is not right. I cant sue them as i am low income and cant afford a lawyer... please share so others can b aware of the shady and underhanded dealing that metro and tmobile practice

I bought a phone seven months ago approx? Since DAY ONE I have called them or messaged them about the phone not working properly. One representative told me that they accidentally fried my card and she was submitting a ticket to get the phone replaced within two weeks. Yeah, THAT never happened. After a month I called asking what took so long and was told that ' they couldn't find that report of that conversation and that I didn't qualify for a new phone' No JOKE. THIS PHONE have worked at ALL at work since opening it. It freezes and dies. I have multiple records of calls and messages to them. Nobody can fix it. Tonight 'ebony' from Metro on FB messenger (who claims to be the supervisor) told me that they cannot give me another phone for free even though they sold me a defaulty phone and they KNOW IT. Yep. No joke. I am as mad as a hornet and will write a review everywhere. I will broadcast this all over social media.

I've been with Metro PCS for over 20 years. The last time one of their reps got angry with me 10 years ago they recycled my number. I had to change all my business letterhead and all my business supplies with the new number. I should know better than to do business with a company that outsources its customer service to another country. They don't even like America enough to keep the jobs here. The worst customer service you could ever hope for. I've had to buy a new phone every year for the last three years because they mysteriously go bad. But after I buy a new phone the old phone seems to work fine.

MetroPCS coverage area is not that good. Here in El Paso you do not have coverage on a 375. Also when you go to port your phone number over to another company any money that you've overpaid they will keep! If you just paid your bill and then you pour it over, they will not refund you. They keep any money that you did not use for their own gain. Any other reputable company refunds any overage that you've paid in but this company does not. Beware! If you have extra money to give away to a company, then this would be the one that you would want to go to. Cuz they'll take your money and keep it. I suggest staying away!

Finely I can leave this so called cellphone co. Metro ghetto phone, any problem you have with metro t mobile can be solved if you just let them take your money directly out of your bank account. That's the page you get when surching for help for problems with service. This is a great scam that's why they keep pushing, why you ask, your death. Yes after you die metro t mobile keep taking
The money, and won't let you stop it because your not on the account. I know you think to yourself would they stoop so low as to rape the children of there customers inheritance.
Not only would they...
Mint mobile, it's worth trying.
Anything to get away from a rapist.

Have been a customer since they started and always had deplorable service. Call to customer service and give them my high security password which they say is wrong. Go to store and give them the same information an it works.

Continually get poor service with only 1 or two bars and phone doesn't work for texting.

Customer service is the worst ever and feel Metro PCS should be prohibited from doing business in the US. Continually try to get things working better and it never happens.

I have been with Metro Pcs for about
12 years. But now they changed the policy for something that makes you stay away from them. I bought the Lg Stylus 6 which is the worst phone ever, the screen even at 100 brightness is too dim you have to go and look for a shadow to be able to see it if you are outside, it can not keep Amazon music running on the background if you use any kind of delivery apps like uber eats and something else one will go offline so it can not keep the two online the processor runs slow. I went to metro to exchange it and since i had ab account with them they would not exchange it or refund it even though it was under 30 of talk time. They say that metro no longer do exchanges or refunds on existing customer. The refunds and exchanges was only for new customers and it was under one hour or talk time and can not use the internet. So i guess you buy the phone and put it in the back of your closet for 7 days so you can not use it for anything. That is the dumbest thing ever. Shame on you Metro Pcs. I suggest you go there look at the phone and buy it at Amazon or Ebay its cheaper and guaranteed. I already post this review on their website and they didnt publish it. They dont publish bad reviews. But stay away from the Lg Stylus and Metro Pcs.

T Mobile has got to be THE STUPIDEST f**king company on the face of the earth to be willing to have such a sh*t secondary provider. Not only am I gladly changing back to Verizon (and have NO PROBLEM paying four times as much to a company that provides WHAT THEY TELL PAYING CUSTOMERS THEY ARE GOING TO PROVIDE). It's actually hard to believe that in 2020 there is a company that is THIS F**KING AWFUL. The fact that this is somehow acceptable to the morons at T mobile tells me that this generation is screwed; they don't have low standards, they have NO standards. I am telling this to every person I know.

I live in a small town outside of San Antonio TX. The guy who helped us, Michael, was/is great. We explained where we lived, and that my husband drove for a living. We needed something reliable. I'd say about a week or so into our plan we started having problems everyday. Me and my husband can never reach each other. It always says "server unavailable" or something like that. He ended up getting a new phone with insurance, which we didn't even know we had, and that supposed brand new phone is worse than the last. My son spends the night at his friends house down the street, and I have to call his friends phone because my son's data, texting and calling wont work at all. What am I paying for? When I call to report problems the representatives that I can understand try and blame me for the problems. Then after hours of ineffective troubleshooting they have to put tickets in that take 3 to 5 business days! How does anyone live without a phone that long? Plus, during that time the rep has to send your phone a pin number for you to read back to them, but if your phone doesn't work then they won't help you! How can I get a pin if my phone isn't working?! What am I paying for?

Today is August 3rd, and I had the pleasure of being in Metro PCS in Plano Texas on Parker Road at Avenue K. Like most reviews customer service was always the problem for me. But let's talk about today August 3rd 2020. I had the most unspeakable exceptional customer service from Ricardo and Angela the store manager! Very attentive very suggestive about the phones, the both of them were very apologetic because I had to wait 10 minutes for the phone to be program which wasn't a problem for me because like I said I truly enjoyed the service from both of them. Angela was back and forth with a customer assisting them as well as assisting Ricardo making sure I was taken care of. It was a pleasure speakiin with him until everything was cashed out. Thank you both but for the exceptional customer service you made my day because again as I had stated I was very tired just driving from from Austin Texas.
Glenda M.