MetroPCS

I live in Maine. The only metro store is portland, two hours round trip. Much higher COV19 numbers then where I live. I cannot order a phone online even though the link says I can, it only shows phones with ‘go to store' option vs add to cart. The store never has my phone in stock. I added a new line just for a spare phone and cannot seem to even use the line. Customer Service told me to chat with virtual assistant because they have no idea why I cannot order online. If this is a joke, it is not funny. Today, I regret being a metro customer. My last two trips to store were nightmares. Bad information, nothing in stock, had to call customer service when I got home just to use device... it should not be so hard to get a phone... they have no way to leave feedback either.

From day 1 I've had nothing but problems with this service. When I started this plan the phone I purchased had a defective port & I had just left the store and they would not replace the phone. I ended up spending 600$ on phones. Now for the past 4 maybe 5 months I've been getting calls and text from other numbers saying i text or call them and i have no idea who they are. The supervisor was so rude and condescending that i hung up on her. Oh and let's not forget the month they turned my phone off a week before my bill was do. I would not recommend this company for reliable service or good customer service. And if you want reliable connection to internet or data, dont go here. They act like it's no problem to ask us to pay for a service that they are not providing us! I'm leaving and never coming back!

I called to see why my internet on my Galaxy Note 8 was running slow. They refreshed my phone and I haven't had internet since. My phone is only 6 months old and I bought it brand new. It was working fine with slow internet, before I called metro pcs customer. Now they say it's the towers or maybe the phone. I took it back to the metro store they ran test and could not help. They said I could trade the phone for equal value but they would only give me a Samsung A21. I just want the internet back. I have been a customer for 7 years. Please help me. Email or text me with an answer.
Thank you

I have been a Metro customer for 4 years and I don't use my phone except to text and call. I have been saving voicemails from my brother for over a year. He passed away and it was nice to hear his voice. Today all my saved messages disappeared. I tried to retrieve them and there was no option. I called 888 number to talk to a computer for 20 minutes before I could get a person. Finally get someone from a different country and explain 300 times to her my issue. She tells me I can only save a message for six days. Told her she was wrong because I had some of them from March that I JUST LISTENED to. She said there is no way to retrieve them so I say, "okay, bye." Waiting for the survey at the end of the call, asked how my experience was? On a scale of 1 to 5,5 being the best how was MY experience? I hit 1 because there was no zero and then was hung up on.

I have contacted Meteo PCS about the same issues on no less than 10x... closed screen dropped calls and the warning sign (shown). I have gotten a literal run around from the store, customer service, tech support, Samsung diagnostic centers, insurance and warranty administrators. These are the most Ipoorly trained group of folks I have ever seen
I have never rec'd the same directive twice. These reps are making up solutions as they go along. There are no standard policies and procedures. I have. Been lied to and passed on to another person with less solutions than the last. I am guessing they hope I will tire and give up. I am frustrated to no end. My advice is to NEVER EVER TO DO BUSINESS WITH METRO PCS, no matter how cheap you think they are.

If there is a zero rate, I would happily give it! For years, I have been paying insurance for my new phone, now my phone is acting up and I made claim, the claim was accepted, the funny thing about this scam company is that after paying $200 detectable / service charge, they are going to replace my phone with a refurbished / used phone. Also, the payment for insurance increased (doubled). When I purchased my new phone from Metro PCS, they told me that if I purchase the insurance, they would replace it with a new phone if anything happens to my phone, 3 years later they say they can only replace it with a refurbished / used phone.
This scum / fraud company, please be careful!

I been with metro since may and never again will I buy a phone or have them as my carrier. First I bought a 300 dollar phone that was suppose to be new wasn't then to top it off as of June I had same plan and I guess they put it upon them to change it. Months later my bill raised to different plans I never asked for every month I have to call them because the plans was changing to no explanation other than I'm sorry let me fix that. I'm done... I will never have nothing good to say or ever return to them...

I refuse to even give this a one star but it forced me. It says unlimited high speed up until 35 GB, I was using my hotspot on a ranked match and I've only used 30 GB. Lost my rank. I was in the top 150 worldwide and now I'm 287. Don't trust them with anything important, even on their site if you scroll down to the bottom it gives you the option of selecting if you don't want them to sell your personal information. They're $60 plan includes 15 GB of hotspot data, boost $50 plan gives you 30.

No just no! All the way NO! LOOK AWAY AND RUN! First off their systems corrects itself to make it look like MetroPCS didn't make any mistakes. Whether it's notes or money the system corrects itself it's like they have someone in the back reviewing all transactions and notes and they are just deleting notes and adjusting the money. Second there is no refunds, EVER! They cancelled my account by mistake and it's even written on the notes. But the system adjusted my money. I made a payment in their store I don't even see in my payment history but I see it on my bank statement. Created a dispute and they said they see nothing wrong. I'm out $150 IN A PANDEMIC BECAUSE OF THIS SCAM COMPANY! PLEASE PLEASE DONT GET SCAMMED LIKE I DID DURING A PANDEMIC! THEY WILL NEVER CARE NO MATTER HOW MANY YEARS YOU HAVE BEEN THEIR CUSTOMER. PAY THEM OR INCUR A DEBT, THATS THEIR MOTTO

For those who like to be changing cell often, this company does not work for you because their rules have changed since October. Now they charge for changing the chip to another cell phone 43 dollars and now if you can use the same chip of yours when before they told you that it did not work and they charged you 9 dollars to buy another one that because the old chip did not work and you had to buy a new one and right now my old chip served me... I don't understand this?

I WANT ABSOLUTELY NO STARS FOR METRO! Made a payment to my phone then finding out my number was cancelled! Had to get a new number payed 30 dollars on that and was told I couldn't get the 30 back on my card from my old phone numbers so they would put it towards my new one so i wouldn't have to pay for 2 months. 1 month goes by and its shut off! Talked to 2 people yesterday for over an hour amd was told it was back on again. I was so happy. I woke up today and its off! I was on the phone for 3 HOURS TODAY AGAIN AND NOTHING WAS SOLVED! METRO SUCKS! I DESERVE A FREE MONTH FOR ALL THE BULL$#*! I HAVE DEALT WITH ON TOP OF THE 30 THEY TOOK FROM ME! $#*! METRO! I WAS MORE THEM PATIENT WITH THEM AND GOT ABSOLUTELY NOTHING IN RETURN BUT A RUN AROUND SMFH

Went in 3 times in store to pay my phone bill with cash and not one employee was smart enough to reboot the computer. 3 employees doing absolutely nothing and didnt even get out of their lounge chair to see if their system was back up. Stay away from pc metro as the have idiots running their stores. Worst customer service ever.