MetroPCS

The whole reason for this review is because of the customer service I recieved at my local store. She actually deserves a 0 but that wasn't an option.
I have been a customer for 3 years and deserved better treatment than what I recieved when the problem was clearly on their end not mine.

This is a horrible company. The stores close early way before covid ever happened. As soon as I walked n to upgrade my phone I was told they don't do the free phone that's on the website. It ended up costing me 105 for a phone to drop calls n kicks you out of everything.

I had purchased a phone recently with a rebate. When I followed the steps to claim said rebate they sent me to the store to resolve the issue after I weant to the store they gave me a number for the rates department. When I called they told me I had activated my phone too early and that it wasn't within the required date I had told them that there was no such date on the ad and they told me that it's too bad it was activated too early and refused to give me my rebate. I don't like being lied to or made to be an idiot absolute worst don't trust them

Don't ever get this carrier service, everyday dropped calls not able to use internet YouTube every time you call customer service same old web service every time you call how much they value you as a customer I literally have to call them every day but the same problem dropped calls having to go outside to use my phone internet service is always down, they always have the same excuse that they are working on towers in my area, it's the same everyday and they do not give a damn!

I am reaching out to people to help me make MetroPCS refund me some of my money for a bill of 30 days phone service for 2 phones and only one phone service was working properly. I will be notifying the local news in my area to expose this company. I am a low income family of 2 and we cannot afford to be scammed by anyone (rich company) ever. I have been with this company for 4 years and they were not able to restore my service, but they kept the full amount of service for 30 days. We notified the company as soon as we arrived home 2 hours after paying the bill and each day after for 8 days. No one explained to me how to get a refund, until after I switched companies. Then, they explained how it should have been done. I made them aware of my being very sick and needed phone service and that I would have to switch companies. No one ever explained to me which is the way to switch. All, they said when I asked, is that yes you will be refunded you money, because we aren't able to fix the issues. They kept my full monthly service payment and I am very hurt. My income is very low and I am sick. This is not the way a company should be allowed to stay rich, by taking advantage of people who don't know how to get proper help from their agents. I choose zero for my rating. Please help me to speak out to the local news and in today's our voices will be heard..

I have been with MetroPCS for about 8 years and I decided to do an upgrade on December 27th of 2020. I went into the store on Broadway and kolb in Tucson. This is where I've always gone to do my upgrades. There's a whole new staff there that dress so and professionally and have their pants hanging up their butts, and lie to you about the cost of everything. I was told I was going to get a free case and free screen protector. Then, the salesperson and I get up to the counter to ring everything up and another couple walked in with their daughter to get their daughter a new line. The salesperson told somebody else to bring me up will he helps the new sale and I'm charged about $50 to $60 more than what was agreed upon. I put a bad review up and I get a call from the corporate office by somebody named Tammy. She agrees that none of this should have happened and she's going to send all of my information to her regional manager and that I would get a phone call from this regional manager. I have called several times to the store to speak to the manager to no avail. I've also waited for about 5 weeks for a phone call. Guess what? No phone call. Nobody at MetroPCS seems to have a phone number for the corporate office. So perhaps with this bad review maybe they'll call back. I just know that I will be seeking out another company who can be trusted a little bit more to tell me the truth during the sale

I have been a customer of Metro PCS for 6 years. At first I really loved my phone, the service and that my bill was always the same every month and I still had unlimited everything. Over the past couple of years my service has gone downhill. I have to replace my phone every 3 to 6 months because my phone stops working. Sometimes my phone calls go straight to voicemail and my text don't always go through. I am very disappointed in how my phone service has gone down.

I have been a metro customer for some years now. So many complaints and not enough space to complain. Today I tried to get money back on a puchase last week. The boss of the store said he would refund tbe purchase. Unfortunately what one person says is not the same as another employee. The head phones did not work and I called right away but could not make it back to the store until a few days later. I then was told the policy is to switch out. The head phones are trash and all I could do was to switch out the headphones. Its truly not about the headphones as much as it is metros inventory stinks from there phones to the headphones to there customer service. Up until today I would tip the employees for there time. No more. I really hope another phone company comes along soon. You all should be ashamed of yourselves.

I couldn't be happier with Darian's service. I needed a full factory reset. With no password it seemed impossible. He tried so many different ways, and they were all dead ends. He spent a lot of time trying and he finally got the reset. He was patient with the situation. He spoke in terms that I could understand. He was very good at social distancing. I wish I could give him a 6th stars.

I went to the metro PC's store on El Dorado in Stockton CA. I was told my phone would be mailed to me directly at my residence then with no avail the employee said it would arrive at that store with no avail then after almost 2 weeks it went to the Metro PC's store on Porter Ave. I spoke to Jim whom gave me good service so far &: said he would take the phone to El Dorado for my convenience. When I arrive to pick up my warranty phone the female workers told me I needed to give them the useless phone before I could get my warranty phone that I paid a lot of money phone. No time before did the employee fix her mouth to tell me that prior. Her & her other co-workers were snickering about the situation you would of thought I was getting service from a Jr high school & not over grown employees I received terrible service. The worker didn't tell me I needed $23.00 to receive my phone either. I felt like they got a kick out of giving me aweful service. I wouldn't of treated a stray dog the way they treated me looking at one another and giggling. So sad. I need my phone. I was never told anything about bringing the broken phone when the warranty phone arrives. I brought when I went in to show her how it wasn't holding a charge. That was the worst device I've had with Metro PCS. This occured Jan 20 2021. I feel like I got robbed I need my phone.

A metro PCS era ótima mas depois que a T-Mobile comprou a metro ficou péssima a internet é tão lenta que da até desgosto vou mudar o mais rápido possível.

If I could give them no stars I would. I used the MyMetro app yesterday to try and get an issue resolved with an app that wasn't uploading to my phone correctly. 2 times I started a conversation w/a rep via messaging and both times they started to help me and then just fell off the conversation, not responding to my "Hello, are you still there?" So today, I call to try and resolve this. 1st rep: asks me a bunch of q's, says she's going to reset my phone n that our call will disconnect and that I need to turn the phone off and restart it and "the app will work." I did that and no, the app still wouldn't open. So I call back. This next rep starts talking to me and then disconnects our call and conveniently disconnected the automatic survey at the end, so I couldn't give her a bad review. I try to call back 3rd time. Now this time, I'm unable to use my phone at all. I have no service. Thank God I have a landline. So I call from the landline, for a supv. I spent 56 minutes on the phone w/this person, asking me security questions like what month did I open my account? I DON'T KNOW, I'VE HAD THIS LINE FOR LIKE 5 YRS., SERIOUSLY?" So, she finally gets into my account and says that I'm disconnected from the tower and that she was going to reconnect me to the tower. But she wasn't able to do that so she opened a ticket. At the very end of the call, she read her little script and all I heard was "you'll hear from someone within 1-5 days, thank you for being a great customer and have a..." I SAID, "HOLD UP, WHATTT? 1-5 days? So you disconnect me from the tower, now I have NO SERVICE AND IT'S YOUR FAULT AND NOW I HAVE TO WAIT 1-5 DAYS TO GET IT FIXED?" I try to be nice to customer service people because that's what I do and it's not easy but this rep was reading that script so fast and trying to get me off the phone because she probably has people hearing that 1-5 day bit and freaking out all the time. She gave me this ticket number and just kept repeating herself that it'll be 1-5 days and I'll get a call on my 'provisionary' phone, like cut out the big words, you're gonna call me on my landline to fix the problem YOU CREATED with my cell service. I asked her wtf I'm supposed to do because I use this phone for my job and so many other things and she just said that she was sorry but yes, 1-5 days, what will be the best time to reach me on the landline? I SAID, I DON'T KNOW, because now my whole life and job is screwed up because of YOUR ERROR! So, now I'm going to have to stay home and wait for Metro to call me sometime between now and Saturday? SERIOUSLY? THEY ARE THE WORST, I've had many issues over the years, especially with the tower problems but they were always able to reconnect me once I called in. This time they disconnect me and aren't able to reconnect me. I'm switching providers tomorrow. THIS IS JUST COMPLETELY UNACCEPTABLE.

My phone was stolen in late Oct. 2020. I've been w/ Metro pcs at least 5 yrs. & have the insurance. Also my bill is up to date, but when I went to metro pcs stores (5 diff locations) they refused to replace my phone unless I paid a $66 deductible & it couldn't be got from the metro store, but had to be mailed to me. After endless hours on the phone with both Metro & Assurant to no resolve, they wouldn't simply replace the phone, I paid the $66 deductible & had the phone shipped to the Metro store nearest me. I had been without my phone 3 weeks at that point, unable to fill my scripts & insulin for my Diabetes ( level 2) or receive calls from my docs. The next day I had a seizure, blacked out, was in a diabetic coma for a week & my wallet was stolen when I seized. After release from hospital I went to pick up my phone at Metro store & they had returned it bcz I left it there a week. So I had to reorder it & the metro store employee had it shipped to his apartment, ensuring this would be the safest way to receive my phone since I'd been in hospital. It was shipped to his apt. & UPS confirmed delivery. When I went back to the Metro store to pick it up they informed me that employee was no longer working there & I was $#*! out of luck. Asked if I could add a line with the add a free line get a free phone promo, & could only do that if I paid the
"convenience fee" of $50. Could I have that waived under the circumstances? I asked. Hell no basically is what I was told.
Week 7 without my phone... I called Metro & Assurant again, was on the phone with them 2.5 hrs. & they concluded that the phone must be reshipped but they couldn't change the shipping address for no reason really, just no. They'd have to get approval to continue to help me & both agents hung up on me. My friend sat with me to witness the crass, crude treatment by their so called customer service. Was upset, livid & phone- less, unable to access my Gmail, credit card accts since wallet was stolen without this phone # active & I've never been so badly fckd over by a phone provider - ever. Verizon replaces phones instantaneously, prob Cricket even does better. Dec 31st I went into a different store to check on status of my account & was told my acct was fine & in good standing but if I wanted a phone right away I'd have to purchase another one for $80 (low end) or $166 (next to lowest) even tho I'd already paid a deductible. None of the free phone plans were offered to me & the lost phone wasnt their problem. 2.5 months after my phone was stolen, tho I'm insured & have paid a deductible for a replacement & have been colossally patient with Metro pcs, I still have no phone to access my life to this very day. Worst mobile provider EVER! RUN far & fast from this crooked company.

Jan. 6,2021

URGENT MESSAGE TO METRO/PCS: I was sold a Stylo4 phone in Vero Beach that is a fire hazard and suffers from numerous other defects. Within the warranty period, I called both MetroPCS and LG to inform them that it is a fire hazard, is overheating, the battery is expanding and pushing the back cover off, not charging properly, arbitrarily changing the system language from English to Russian and Spanish, and does not respond to touch commands. After seven phone calls, your sales staff in Vero Beach and your corporate office in Port St. Lucie refuses to help me. Before I alert the media, file a class action suit, and file a criminal complaint with the FTC for deceptive sales practices and knowingly selling defective phones, I'd like to talk to a corporate manager for a mutually agreeable solution.

Most sincerely, Alan W.

For 2 months my sons line that's on my account has not worked, we have called several times and done all of the trouble shooting that they walk us through to do, we have made several trips to the store its self and they have done their troubleshooting and still I'm paying for a line THAT DOES NOT WORK! After being a loyal customer for over 5 years I didn't think it was to much to ask for a one month credit for his line even though its been 2 months that it hasn't worked and they tell me its impossible to give a credit, I call bulls*** they just don't want to credit back what is rightfully owed to me! I wish I would have never switched to metro from at&t at least they know how to take care of their customers WHO ARE THE REASON THEY HAVE A PAYCHECK! If I could give a -15 stars I would...