MetroPCS

I Tina price this the second and last time that im going to have a problem with him taking stealing my phone or changing my passcode. I went to metro pcs for both this phone and for them fix the changing of my passcode.

Had an issue at a location today and left feeling frustrated, I then drove to the Metro PCS location@ ******* Stuebner Airline Rd Houston Tx *******. Felix helped me at this location and was absolutely wonderful and fixed everything perfect. He was very kind and I will never make the mistake again and drive to a different location. I can't say enough about how grateful i was for all his help! If you are a Metro PCS customer, this is the store for you, trust me!

Absolutely the worst cell phone service I've ever had. Ever. Messages don't send. Have to resend messages 3,4 sometimes 5 or 6 times. Internet is slow. Constant network log in issues. End up having to reset my phone about twice a day. Furthermore, was lied to about the price. Was advertised for 100/ mo taxes included but my bill is 133.00 a month. Terrible coverage where I live, like most service providers, however, I'm now spending 33 dollars more per month for a worse service than I previously had. I've come to expect certain issues out in the middle of nowhere, where I live, but in the middle of tulsa? Same issues? Makes no sense. Will be switching back to cricket as soon as possible. Biggest waste of 300 bucks ever. Can not stand this service.

I have had my phone for 6 weeks. It has never worked! After 27 calls to Tech customer service and billing, I'm out 266.00$ for service I could never use. The Customer Service is in the Philippines and I've been disconnected several times. What they say is going to be done? NEVER GETS DONE. AND THERE ARE NO REFUNDS FOR TERRIBLE SERVICE!
THERE ARE NO REFUNDS!
I HAD TO CONTACT THE FCC.
DON'T WASTE YOUR TIME OR MONEY.
I WASTED 6 WEEKS AND I AM A DISABLED SENIOR.
PLEASE FIND ANOTHER COMPANY.

I've been a customer for 18 to 20 years. I've never had a late payment, no disruption in service and have always had the same number. I've paid at least $*******. 00 over the years. Even the electric company gives back to its customers. I am appalled that the only thing metro can offer is a baseball channel. I hate baseball, how about a free top of the line phone. Or, how about a free month of service per every five years. METRO PCS, DONT BE SO STINGY!

I set this phone to 2 hours ago service was really $#*!ty really flow couldn't get to load conduit to do anything that I need to was able to call get all the customer service they were polite respectful helpful and honestly I am pleased with that because when I called ryzen I just kept getting automated services never got to talk to person so so far so good loving it

I have had this service for 3 weeks now and I regret ever swapping to it. I have not been able to send / receive text, nor have I been able to receive phone calls. I have called customer service 4 times since having this service each time doing network resets and nothing helps. I took it to my local store they seen what it was doing and told me that it could be a messed up sim card or phone and that it would cost me $20 to replace it. I asked why it would cost me the extra $20 if for 1) I was paying the insurance and 2) if it was a bad sim /phone they gave me, and was told "that's just our policy". Save your money do not waist your time on the worthless service and poor customer service. This company is a joke and now since I canceled my good service with Verizon for this crap I am stuck with!

Basicly they are liars they hire a bunch of kids mostly young woman who lie ther teeth out just to sale you a plan they dont honor. I dont play games i cancel after 2nd payment when they wasnt going to give me my senior discount for 40 a month for unlimited. First you pay 50 then 40 after as long as you let them auto pay. They wanted to charge me 50 twice because i had to change account number so i said good bye. Verison is better. Like they say this is communist states.

I have been with Metro PCS for 6 years and have 3 lines. My new job requires a receipt for reimbursement of cell costs. I paid my bill (a week early) but no receipt has shown in my history. I called customer service and was told it would take 24-48 hours to get a receipt. I find that interesting since they can deduct the funds in 2 seconds but I said ok. 24 hours later no receipt so I went to the local factory store to see if they could just print or email a receipt to me. NOPE! And not just nope but a "oh well" attitude from the manager. Again, been with them for 6 years and have 3 phone lines. So, here I am 72 hours later and still no receipt. I am out $120 which will not break me but I cannot believe that it is that difficult to get a receipt.

Hey Karen told you I'm going to tell the world. Well MetroPCS says that they value their long-time loyal customers but they don't because when you have an issue over $20 they could care less. Got a new phone back in December and the representative of the store added two charges that I never asked for a headset protection and a scam shield for $7 a month well I wasn't expecting that charge so I didn't pay attention my bill for a couple months and then I came across it I called they said it was taken care of. Fast forward 2 weeks and I know there's no you know positive bounce on my account so I call again and wait 30 minutes with the guys putting me on hold getting back on put me on hold saying they're working on it well about 30 after 30 minutes I say Jerry Jerry he he just left me wasted 30 minutes of my time I call back and talk to Karen if Karen's her real name and she's proceeds to tell me that they can't refund that far back and basically they don't care that they would lose a 10-year customer over $20 I should have never been charged it therefore we shouldn't have never been having that conversation value customers my $#*! and I don't know I'm saving everyone else from and telling the world what a awful awful experience I had with your company 10 years $20 over $20 I'd rather go to boost cricket AT&t anybody else I'm so ashamed that I had been with this company this long and I will never ever ever ever give them a positive critique in my life s*** company s*** s*** s***!

Good evening I live in Sparks Nevada my name is Frederick Lee Hughes I went into the store in iron horn shopping plaza from day one the girls in there were fine they were great to be exact and I've been back to the store five times counted today and I have to talk to customer service five times counting today my phone is having major issues and finally it shut down all the way I went into the store to see about what could they could do for me the young lady that was in the store said they got approved where I could get a warranty on my phone but it would take 5 to 6 business days in which I asked what am I supposed to do without a phone and what is Metro going to do to conversate me for the days that I'm down without a phone with my bill being fully paid she said she understood she also needed help doing the warranty which is not her fault because of computers are new in her store and it does not have the link she contacted her manager she also contacted a different store the people that she contacted in a different store to me were very rude and not professionally at all because they were laughing and playing games when she had to ask them there's customers in the store so please stop she done everything she could to make everything right the girls and the employees in the iron horn store they are great they've been doing everything they can if I had the rate MetroPCS ran by T-Mobile I will give the employees in the iron horse store a 10 and more but as far as T-Mobile and Metro I will give you guys a zero if I can write you as a zero because I still have a broke phone with my bill paid to me the service sucks and since you guys can't make it right then I will just transfer my service to someone else that cares because the only people that cared in my book here is not T-Mobile is not Metro it was the girls and iron horse store that cared and Sparks Nevada you guys need to give them a raise

I bought 2 phones from Metro Pcs because they said it was my phone not the service that was disallowing me to get on the internet. Only way I can get on is thru WiFi. Other users w other providers have no problems. Metro PCS stopped delivering service once they merged a few years ago and customers kicked to the curb.

Ive been with Metro for at least 4 years. I see all kinds of ads about how great they will treat their new customers. I think they have forgotten about their loyal excisting customers... why the hell dont we get a new tablet? I cant even get a free charger or even one at a lower cost... customer service varies from amazing to just plain frustration and disappointment... Ever heard of the term get your priorities in line? I just think its not cool. And am seriously considering changing to a carrier that values its customers more..

2 months in the south west with metro pcs hot spot 100GB plan and a metro phone plan was a big waste of money we had little or no coverage on all the ma pa networks they use! Couldn't even watch netfix we used ookla speed test on all our devices to verify our conclusion If you stay in major cities it's good most of the time. World not recommend for traveling.

Metro pcs by t-mobile yo no lo recomiendo a nadie porque tiene muy mal servicio de señal cuidado si la van a adquirir el servicio yo no lo recomiendo entonces ahora tengo A&t y esta muy bien mi servicio.

The whole reason for this review is because of the customer service I recieved at my local store. She actually deserves a 0 but that wasn't an option.
I have been a customer for 3 years and deserved better treatment than what I recieved when the problem was clearly on their end not mine.