MetroPCS

I just want to let you know how FANTASTIC your people at the Hempstead Tx store. A BIG SHOUT OUT TO ARA Flores and RUB SYED thank you so much for the time you spent. JOB WELL DONE! VERY HELPFUL! Yal need more people like these two.

Service isn't the best but better than Cricket. Main complaint, every month is an issue to pay my bill. Website is horrid. Takes forever to load and when it does, the hyperlinks are complete $#*!e. Pages load 3/4 if I'm lucky. This is literally the only site I have this issue with so I know it's not me, my internet, or my computer. I don't understand why it's so difficult to allow me to click "Pay bill" and load up my bill every.month.

Unless you are fluent in Spanish then their promotional offer of Vix+ is pointless and worthless in basically end up paying more for nothing than if you know Spanish whereas prime catered to everybody it's something that everybody uses is something that everybody watches it's something that everybody buys from but now they only use Vix+ plus which totally screws anybody that's not Spanish. Totally not worth it

The most HORRIBLE EXPERIENCE IVE HAD IN MY 60 YEARS ON EARTH! NOT JOKING! THESE PEOPLE MUST BE STOPPED!

We use the Metro PCS on Cowan Rd. In Acworth Ga.
You can't beat the customer service we get from Cory! She is so helpful and takes all the time we need for fix any problem we have.
My only complaint I have with Metro PCS, is I've been waiting to get the home internet so far it doesn't cover our area I sure wish it will speed up.
Thank You,Judy Fletcher

They used to be great, amazing customer service, always fixed any problem, great coverage (which they do still have) and was always satisfied with my service, since they added T-Mobile (which, if I wanted T-mobile I would've used them instead of Metro) their service has gotten utterly ridiculous and unbearable. They are now as bad as Straight Talk. My boss use to have me call them when he had an issue and I swear they are the reason I have high blood pressure. Now Metro is just as bad. After more than 13 yrs (maybe 16) I am going to move services as soon as I find one that suits me. I can't believe how downhill they've fallen.

Metro is trying to tell me that my brand new phone,is blacklisted so that i have to buy one of their cheesy crappy phones that they give away free for their customer, when they switch service from another provider. And that is the mafia service, trying to rob customers from their money. And that is part of the fact that, they are closing lots of their stores all over the USA, and letting go of their executive.

Worst Internet service for cell phones in the Denver metro area. Even cricket is better. Metro was awesome until about 3 or 4 months ago. Now their service is awful.

Why do I play my bill to get slower reception every. It says I have full bars lte right but why is the signal not up to par with what it says. I honestly pay too much to be ripped off. And unlimited mean no boundaries why slow my phone down or warn me I have a certain amount of data that's not unlimited. This is just horrible nothing good to say about this company. You failed me since the beginning and you continue to do so. I really need y'all to step your game up, at least on my end I can't be paying and not receiving what I payed for I might as well leave and go to another company that will give me a better deal and what I payed for.

This is a joked service. I been with them for a long time and nothing seen to be changing. I don't understand why this service still active

Metro service is not a bad one it is pretty decent, but upon calling for an issue agents will not help you out in any way if name and number can benot be verified after checking the actual app I confirmed my name and told the agent both Spanish and English alike and they said they couldn't match the name because nothing was coming up. How is that my fault? Their system did not provide my full name which I used my driver's license when I first signed up for the service and the name I had changed it to for the caller I.d. only. Agents made no attempt to try and find a way for me to access my account to provide me details on why everytime I changed my service to wi fi it kept going back to metro data to run it down. It is horrible to be told that I have to go into a store when I am admitted into a hospital and can not go. And I just want to resolve the issue right now that my funds are low since I haven't been able to work because of my current health conditions. Most companies will find a way to assist you being a customer but this company has horrible customer service. Do not get metro by t mobile. I recommend for cheap and good plans maybe visible by Verizon. Will not recommend to anyoneservice from Metro ever again

I bought a phone from metro pc making sure I had insurance.cuz I drop things often.so thay talked me into buying a 70 dollar protection cace upto ten foot drop.i dropped my phone from waste high it shattered I took it back to get another one and I'm being told I don't have any insurance.I feel like I have been coned and lied to me believing I was getting a great deal.i feel cheated and I'm stuck with a phone that screen is shattered.Iv cut my finger on the screen several times because I was lied an cheated by metro employee.all I want is for metro to honer what thar employee told me I want another phone with out having to pay more. Now having to go through all this extra bull$#*! I think thay should give me a upgrade new phone something for having all this bull$#*! I'm not satisfied with metro pc I will tell everyone I meet what has happened to me with metro pc I will tell everyone not to get any service with metro or t mobile because they are going to tell u one thing make u believe it getting a good deal but only for u to realize it all is bull$#*!

I have never had a issue until a week ago when me and my wife purchased 2 phones.total of almost $1100.the kid working there was solo.mr. Caruso Mason was his name.his mannerism was obvious he didn't want to be there.he said that chargers did not come with them.never heard of that but ok.as he rang things up he added insurance to it that we did not ask for nor did he ask us if we wanted it.he did correct that.get home and I noticed there was chargers.2 of them.got looking at receipt and he charged us for 6 wall chargers that we never asked for nor did he ask us if we wanted to purchase any.after about a hour of being there I asked if I could use the restroom, he replied with it doesn't work.lol.
So.i don't feel it's fair that I drive all the way back out there to get the money back when I should be able to get it resolved through customer service. Big negative.so customer service gave me number to corporate office.you think this will take care of it.another negative.it was "out of service".lol.
After we purchased phones I get message from metro doing a survey.i explain about my experience. They give me a option on how they can contact me to resolve issue.i chose a phone call.guess what,they didn't call.
So there will not receive another dime from me.
Complete joke

Called in to switch device after automated system didn't work due to no fault of mine and they told me I would be charged $20 to get assistance from a customer service rep. Then I asked to speak to a manager. I was then left on hold for 41 minutes and transferred out where the phone just kept ringing!

Got new phones in February since then nothing but problems no connection not registered to network..

So I'm a tractor trailer driver I have been with Metro for 8 years everybody picks on me about it I drive 48 states I called in today because if anybody's attracts trailer driver they know if your truck doesn't move you don't get paid it was in the shop so I got my truck back I don't get paid until Friday I know I had to pay my bill two days ago it's still on I'm still making phone calls but unfortunately I need to go to the hospital to rule out the fact that I might have a blood clot in my leg from prior experience I've had my account suspended twice over the 8 years change of debit card change of products and forgot to pay the bill within minutes I had an extension no problems this time I call in I'm on hold for 33 minutes the young lady I talked to prior to the supervisor Noel was pleasant tried to help in every which way she could when I was speaking to Noel I told him what was going on explain to him I know the procedure he told me oh when your phone gets cut off you can just call 611 I explained to him I've been through this before and no it's not that simple because when your phone service is shut off you cannot call 611 because you need phone service to call 611 and I was going to the hospital because I just came off the road etc etc and I might have a blood clot in my leg and I might have to get hold of one of my children to let them know what's going on because they are adults and they both work he was snippy rude and when I was trying to explain this to him he told me you're just going to have to call back 611 and pick option two well after 8 years of being your servant customer and defending your service of all the crap everybody likes to talk about it especially as a truck driver because everybody swears on the iPhone and Verizon you can blatantly kiss this customer goodbye I don't know how you became a supervisor and if you continue to be one they're going to lose a lot more customers

Ok…guess it's time to switch back to cricket…this is 2nd month in a row I fully pay my bill and still manage to get turned off… I have paid $108 since October, I open my app pay off then go on about my day…I paid on 8th for my 9th payment and woke up today off…open app and there's a $30 pmt due…mind u that's the state discount…that according to them doesn't start til Jan bill… yet I've paid $108 since Oct…umm lil shady…Cricket Wireless here we come in March after our 6 months is up and we can unlock the phones….yours truly, Pissed off customer

I recently requested for unlimited internet at my home. One week later my internet shutoff. It turned out unlimited internet is not available In my area. They accepted my return with the employee stating I should have never been setup with services as unlimited internet is not available at my residence. They gave me back 40 percent of my total payment stating that I used there services so I can get the rest back. What a scam.