MetroPCS

I just got my bill paid only to see some hotspot used. How is that possible? Customer service wouldn't fix it. This isn't the first time it's happened. I've had metro since it started in 1994 but with all the issues I've had since it merged with t-mobile i think it's time to switch carriers.

I have been with this company for years. And have been scammed each time I have brought people to Metro PC. Never have the given me credit for one person I taken in store to join. I have just been screwed again on a nother referral. And this time I spoke to Metro PC regarding it. They dogged me again. Even with all the information of the person, number, date, and location. The referral done. I believe it is the in store employees maybe told to scam clients that refer others. This last place that screwed me was 336th Federal Way Washington Twin Lakes area Metro PC and then Metro PC themselves.on 1/10/2022.

This company should be removed from the towers because the phones are service is no good so be aware because they will take your money and phone will stop working in 2weeks

I do not understand why MetroPCS charges me $5 just to walk in the store and pay my bill I think it's a bunch of BS because all I'm doing is paying my bill I never heard of any other operation in the world that would charge you $5 to pay your bill I'm going to suggest to my over 2,000 Facebook friends who have Metro to switch to someone else my family definitely is going to honestly it should be against the law to charge somebody $5 just to walk in the store and pay your bill this needs to change or it's going viral

Stay away from the MetroPCS on West 6th Street in Corona if you are White waited for 20 minutes to pay a bill that was a 30 second transaction and they would have helped a Hispanic that I just walked in first if I had not said something then they had an attitude when I said something and we're very rude these people are anti-White and racist

Phone screen chopped, got worse. I knew I needed a new phone which is why I bought insurance two months earlier. After talking to MetroPCS and their insurance provider back and forth (two hours!) Someone finally tells me my purchase was for a premium bundle? I dropped my phone twice in the last year and had to pay full price. Why would I get anything but phone insurance? I realize that the lady I bought the service from was Latina and did not understand English well enough to know what I meant by phone insurance.it took two hours to figure out the problem! All the agents are filipino and they don't speak good English so that caused my time to get wasted. Now I have to go to the store and get the monthly premium switched to insurance versus some bundle! Worst phone company! I'm sure they are hiring all Filipinos because they are cheaper, the American way! I guess I will now go to at&t and buy a 500 dollar phone and more monthly bill to avoid this sad situation in the future. I encourage that anyone thinking of getting service from MetroPCS to go elsewhere!

I used to recommend metro because I had no problems and good signal, but now, just 5 months down the line, I'm switching phone companies. I have to turn off my data and turn it back on, over and over again nearly every 30 minutes just to keep my signal going, it's so annoying trying to watching something. We haven't been able to use our hotspots in 4 months and don't bother trying to get a refund when they force you to pay for a service they havent provided in months cause they say some bs about how even though you haven't been able to use it you still have to pay for it since it's on your plan, called customer service over 20 times and they made no effort to help besides telling me to restart my phone and data and it never worked, but if you call and threaten to go to another phone company they'll all of a sudden realize you've been on the wrong phone tower the whole time and all they had to do the 20 times you called before was put your phone on the right tower. The service is still $#*! but if you don't threaten to leave they literally won't do the bare minimum of making sure they have your phone connected to the right tower. F*** metro pcs, they were the best phone company I'd been with, now they are the worst and continues to get worse and worse everyday.

I called in and spoke to Ellen rep ID ******* then soon after spoke to the supervisor Eden rep ID #*******. I tried to change my phone to another because the previous phone was no longer working. They try to charge me a $20 fee to do this. I advised him that I tried online and it was not working and ask if they could waive that fee for me. They told me they cannot waive it and because they didn't get any error message about online service not working they would not waive it. I told him I could send them a screenshot and I read them the message verbatim. They told me that they would not be able to waive it still and would only switch the phone over for me if I paid the fee. The supervisor was fairly rude and continued to place me on hold until I disconnected. You Get what you pay for. Pay a few dollars extra and go to T-Mobile directly. You will thank me later

I have been a customer for 5 years and as long as you don't need help from the store employees they are okay to help you pay your bill. But if you have any problems or questions they act like you showed up at their house uninvited. I bought a new phone and needed them to switch out my SIM card for me. The first store employee told me that I could just do it myself from home. So I left there, not wanting to bother her at her job with my problem. The next day at a second store I got the guy in there to swap out the SIM card, but he definitely acted like I was bothering him on his day off. These folks just kinda hangout getting paid for nothing mostly. They are usually chatting it up on their phone or flirting with co workers, which is fine by me usually. But occasionally some poor soul like myself wanders in, willing to PAY for their help, and they treat us like we are stupid and also like we are interrupting them.

I bought online an AO3 phone that arrived with no SIM card. After 6 days of dealing with their customer service I returned the phone to their warehouse in Texas as instructed. It took them 2 weeks to refund the price of the phone $106.49 after a lot of excuses. When I questioned them about the $50.00 monthly fee I had already been charged when I ordered the phone there was no reply. I have emailed them daily about said refund to no avail. They know that the phone was never used because it had no SIM card and still did not refund my $50.00 monthly fee paid at time of purchase. The CS is not helpful, they only repeat apologies with no results nor suggestions. I have even asked Metro to credit my account for one month so I can use it as payment on the other phone; they will not do it. I call this theft by the company.

I got a phone on 10 21 22 it stopped working last night. I went this morning to swap it out they said they could not do that they would get me a replacement phone it should be here in 3 to 5 days. They would not even swap it out and I have only had this phone for 12 days... this is the worst i have dealt with and i have worked retail all my life and never heard of such... lets just say i am beyond MAD! I also have my business phones with them and now that account will be gone soon... hope this helps someone DO NOT USE METROPC!

Lost All of My Photos, Music and Files after sold an Android and told I could not keep my number which later I was told was not true. Because I can not remember my passwords for Google Photos, Bandcamp, Dropbox and more I have no access to my photos, music purchases and files. MetroPCS Sucks!

MetroPCS and there customer service doesn't give two $#*!s! About there customers at all... They rip you off, the phone service sucks, they never fix your problems at all, you don't get what you pay for. I recommend that no one should spend there money with MetroPCS. That is one of the worst phone companies I ever been with, I hope they get sued and the company gets shut down or burns to the ground... MetroPCS are scammers and give you faulty phone service. Stop supporting MetroPCS.

There service sucks your phone always loses calls the internet is always cutting out or it freezes up you have to talk to somebody from some foreign country who cannot speak English Metro pcs is the worst wireless provider there is do not use metro pcs or t mobile cause there coverage sucks you have to go out side just to make a phone call there internet service sucks stay away from t mobile because if you do not you will regret it just do with out a cell phone you are better off with out wireless service when it comes to t mobile cause you are just throwing your money away with t mobile cause you go with t mobile you by cheap with metro pcs and t mobile you get what you pay for

It has been going on for over 3 months now. I was being told that they were working on the tower over 3 months ago but it has only gotten worse. Now I cant even use my phone half the time. All I ever get is someone telling me that they are working on the tower in the area and the issue and they are sorry as I continue to pay for phone and internet service every month without any discount whatsoever. I have never had such horrible service as this. I take care of my mom and dad which are elderly and have alot of medical issues. If something happens I cant even call for help. This is sad that they really dont care about the customers services. I will be switching to comcast for internet and verizon for phone. Bet I dont have any more issues. I have been lied to for 3 months telling me they are working on the towers in my neighborhood. Metro by tmobile sucks $#*!.

Ever since T-mobile bought out Metro, Everything when down hill. Customer Service and quality as well. The latest issues I have had was with service. I get no signal to my phone. There is a cell phone tower next door. I've called them 6 times. I get a run around everytime. No I can't be the phone that that sold me that's not it. They won't let you speak to a manager. I was in the middle of hurricane Ian trying to call customer service, that incase it got bad, could they please fix my phone. The lady was like, I can't hear you, hello, hello, I'm going to ask you 4 questions but I can't hear you. I'll send you a text even tho you won't get it, I'll need those 6 numbers... hello, I can't hear you... its getting old... I never had $#*!ty service when it was just metro. Please t mobile go away