MetroPCS

They basically have me paying for a line I don't even $#*!ing know about and I can't get in touch with there sorry $#*! customer service ppl. Every year Metro gets worse. I'll be looking for a new carrier. Salesman at metro is a $#*!ing con artist. It doesn't even seem like metro background check ppl before they are hired. If they did they wouldn't have $#*!ty ppl working for them. Y'all will reimburse me for that line or imma tear some $#*! up in that store that did this $#*! $#*!.

Title says it all, to keep it simple, been these 8 years and leaving, place is on downward slide, managers are like a revolving door, I'm ok with that, but this last one was rude and treated me like garbage, best advice? Stay away, I'm moving on

I just wanted to say how disappointed and unhappy I am with your service I have a $70 bill and you don't even have a $70 plan okay I got the discount now all of a sudden it doesn't work and you guys haven't called me or asked me about anything you're just going to charge me $70 and you don't have a $70 plan I want everyone to know that you guys suck your phone service sucks your service sucks everything about you guys suck I've been here for 5 years and you suck I hope no one ever gets your plan again go with cricket or boost I am a blogger and I'm going to put this on every blog that I have you guys suck

I have over 6 years of screenshots how they turn off my service several times a day. I always pay my bill on time. When you call customer service they will hang up on you. Most days I have no service because they turn it off. It is a waist of your money. Go to another company for your phone service. MetroPCS I want a refund for years of horrible service.

Real bad I'm from last 6 months with them then I had to change it Doe's more damage then good it drop you off when the most you need it gives 15gb hot spot data then it disconnect your network every minute. Most of the time the speed are 3-2 g in Connecticut signal bar are full but they supply low speed... Doesn't deserve more then one star according to my experience with them.

TL; DR - Avoid MetroPCS like it's the Black Plague. MetroPCS is a cell carrier designed for people who like being lied to and having their money stolen. If you're interested in starting a class action lawsuit against MetroPCS for their illegal market activities, please let me know. Class action has a better chance of success, and will provide compensation to the entire customer base that MetroPCS has lied to instead of just myself.

This is by far THE worst cell phone service available in the whole galaxy. MetroPCS claims they have 5G ultrafast coverage, BUT THIS IS AN OUTRIGHT LIE. The 5G coverage is miserable. Do NOT be fooled by their fancy coverage map on their website. If it says they cover the area you're looking at, believe me when I say that they actually DON'T. Heaven forbid you try to point this false advertisement out to their customer service team. I was literally told to "f**k off and swap" when I called their customer service out for lying to consumers, and guess what? YA DAMN RIGHT I'M SWAPPING TO ANOTHER CARRIER! MetroPCS claims their 5G network is faster than any other network out there, but it's not even faster than their own 4GLTE network. I literally had to turn off the 5G connection and set my phone to 4GLTE just to be able to load things. On MetroPCS' 5G ultrafast network, it takes ten minutes to completely load the Google front page. On MetroPCS' 4GLTE "outdated" network, it takes about ten seconds to load that same Google front page. Here's the real nail in the coffin. If you for some reason choose to stay connected to MetroPCS' 5G network, you're gonna have to reset your phone EVERY. FIVE. MINUTES. If you wanna actually have anything you try to do involving internet connection even slightly work because of how badly MetroPCS will throttle your connection speed. Like, the connection is already miserably slower than they advertise to consumers, but add to that the fact that you will literally have to restart your phone every five minutes in order to gain two minutes of unthrottled connection speed, and things just become outright unacceptable. I honestly have no idea why a group of people haven't started a class action lawsuit against MetroPCS for the severe false advertisement they're committing. As consumers with unfulfilled, paid for promises made to us by MetroPCS, we have all the consumer rights protected under the Constitution to file a class action lawsuit against MetroPCS for the negligence to their contractual duties to provide the service(s) we pay for, false advertisement regarding network coverage and speeds, and mishandling of customers. MetroPCS claims they get double digit gigabyte download speeds on their network, but I just clocked in at a measly 5 megabytes a second download speed using a speed test app. Just so ya know, there's roughly 1000 megabytes in a single gigabyte. Now last I checked, 5mb/s download speed is a whole HELL of a lot less than the advertised 10+ gb/s download speed. I've run this test every day since signing on with MetroPCS and not once in the two and a half years I've been with MetroPCS have they ever actually provided the network speeds they advertised. You won't even get their advertised speeds in major cities! I've traveled through Atlanta, Charlotte, Nashville, D. C., and even New York City and I've never once received the advertised network speed that MetroPCS is so proud of. All of these cities are completely covered in "we cover this area" colors on their website's coverage map, but ya have to remember that MetroPCS' sustainable coverage is waaaaay below sub-par and essentially non-existent.

AVOID METROPCS AT ALL COSTS. GO OFF THE GRID AND GIVE UP HAVING A CELL PHONE BEFORE YOU EVEN CONSIDER JOINING METROPCS. ITS HORRENDOUS WHAT METROPCS HAS DONE AND IS DOING TO THEIR CUSTOMERS.

Told me I upgraded your plan. I paid for the service and now I don't have service! Waiting on the PHONE now for 45 minutes ON HOLD! NOW OVER AN HOUR OF waiting on the phone. WOW unbelievable had to hang up after an hour + of waiting and waiting and was still waiting on the phone! When I called and before the the representative on the other end put me on hold, said to me, "don't hang up because you will not go through for 25 minutes." I have been literally on hold for now 42+ minutes. WTF I will change and I won't be paying for a phone that doesn't work. I want my money back and will go somewhere else. I am still on hold 42+ minutes and going

I recently ordered a device on Metro's web site to avoid the activation fees. You know thought I was being clever by not having to actually go to the store. I never received the phone they said it was delivered to my front door, it was not. After three weeks I started inquiring about where my device was daily. I was lied to at every possible turn by there so called customer service. I have had to make a legal claim because they refuse to give me a refund or even talk to me about it. There represntives continue playing games with me and lying. Everyone of them needs fired, this would not happen if they hired Americans instead of outsourcing to India. Do not trust metro mobile people! They lie like a rug

Messed up on my bill, didn't apply my money to my account. Some how it was applied to wrong account but didn't turn my son's service back on or give me a refund, been 4 days know & no sign of my money. Never heard of such poor service! Don't ever get service with them...

This carrier is absolute horse $#*! man I would not recommend this $#*!. Their service is honestly a disservice to your time and money.
I was with this carrier for 3 weeks and was continuously getting spam messages from the carrier. Prior to MetroPieceOf$#*! I was with Verizon hands down best phone carrier. Spend your money Verizon and not this $#*! carrier.

I been trying to pay my phone for 2 days and the system is down. But they want me to pay a fee if I pay with them, this person refused to transferred me with a supervisor *******. I have metro for so long but now I need to make a change.

Bought a Moto 5 phone from metro pcs and as soon as I got it home I received a phone call! Once I answered it I knew this phone was junk as the callers voice was breaking up so bad that I could only hear maybe 3 words out of 10! Caller saidI was breaking up on his end also! Went outside - sam3 problem! Took back to store and after 4 weeks resetting and calling customer support nothing has corrected the problem and they won't give me a replacement phone! Stay away from them their product sucks just like their business practices

I bought a Mero PCS phone and couldn't activate it due to their web site needing a 20 digit SIM card number and the phone came with a 19 digit SIM card number. Screwed out of $99

The customer service is the worst if you buy a phone online and it never makes it to you the automatically activate the phone and you never received it. I called customer service several times and each time they cant use their system to look up my purchase its just the run around. I even went into a store for them to tell me i needed to call customer. I bought this phone online on 7/19/2022 and on 8/9/2022 they activated a phone i never received. The crs are so rude and uneducated if you cant help with an online purchase why sell things on line. I NEED MY $40 BACK IN MY ACCOUNT ASAP. HORRIBLE SERVICE AND THE EMPLOYEES ARE RUDE AND UNEDUCATED. I HAVE RECEIVED THE ORDER NUMBER AND EVERTHING FOR THEM TO TEL; L ME THEIR SYSTEM CANT BE USED FOR THIS ACTION. ALL I WANT IS MY PHONE I BOUGHT OR MYN $40 BACK IN MYN ACCOUNT. THEY TOOK MY CARD NUMBER BUT NOIW THEY CANT USE THIER SYSTEM TO HELP ME. DONT BY NOTHING FROM THEM ONLINE THEY WILL KEEP YOUR MONEY AND THEN ACT DUMB,.

Spoke to a woman named "Lenny" and one named "Cathy *******". Was told by the national verifier for the $30 discount that a rep from Metro needed to do a transfer of my discount back to the company. I called and was told 3x they could not do that. So I called back to the national verifier and again was told metro had to do the switch. Metro reps refused to help me. Kept cutting me off to the point I ended up cussing her out. I told her I was going to put her on a 3 way call so the agent could tell her and she refuses that. So on that note, I am cancelling Metro all together. Get ur $#*! together. Hire people we can understand and who can be of help. You just lose a customer because of the way ur reps treated me. Rude af.

I read negative comments about metropcs customer service. I agree with them,
One of the worst. One star...

No service 3 days a week, had to call them almost twice a day. Customer care are the worst, they woul make you cry out of frustration. Stay away