MetroPCS

Metro pc phones are not worth 1 cent. Your phones are not worth getting because they are always breaking down and won't work.

I have to make this short but I had the best service ever at the Metro PCs on Peters Creek in Winston Salem NC. Kimise and the other
2girls there were so nice and helpful. There were some other girls there before them n thank God they're gone, they acted like I was bothering them cause they liked hanging out in the back room. I found out too that they charged me for things I should not have been charged for. Well, I'm happy they're gone and these new girls are there, I'll keep my metro PCs.

I have been with MetroPCS for 3 years. I never had any bad experiences with their service until this morning when I woke up all of my contacts had been removed except about 35 out of 200+. Family, doctors, utilities and the likes. I take good care of my phones. I was told my warranty ended in June, 2022. So, there is nothing I can do. I am a loyal customer and you would think that they would be willing to replace my phone. And, I also know that when they sell me a phone that it is a refurbished phone because someone else's name showed up when I called my family or friends with my so called new phone.]

I recently went into the store for an upgrade. I paid for my upgrade walked out of the store tried to make a phone call, and the phone wouldn't work. The person on the other line could only hear me if I put them on speakerphone. So I tried to make a couple other phone calls to make sure it wasn't just that person's phone, and no one could hear me unless I was on speakerphone. I took my phone back into the store and proceeded to tell the lady that just sold me the phone, that the phone is not working. She then told me that because I left the building there was nothing that she could do about it. I was livid, ive been a customer with them for 10 years. I then asked her to go get the manager, he comes out literally takes my phone, looks at it, hands it back to me and says there's nothing wrong with it. I called customer service and they told me that it's up to the store to refund me my money or give me a new phone and there was nothing they could do about it. How do you sell somebody a phone that does not work properly but is supposed to be a brand new phone? I then found out that upgrade phones are refurbished phones. They are shady as hell for how they handle business.,

Talked to four different people, only to have been lied to by the third person I spoke with. Can't contact a store because their numbers all say out of service. Awful, awful customer service.

A very firm, cordially and attentive young lady gave me service today. Her name is Mari and she is stationed at6974 Clark St. Chicago IL. Perfect service and very helpful. I couldn't be happier with our business interaction. Thank you Mari!

I updated my phone because everyone said it was required for my phone to work properly. Well it's not, I have HOTSPOT usage that I CAN'T use! I should have stayed with AT&T because I NEVER had issues with them. My hotspot worked perfectly fine before the stupid update and now... NOTHING! I will NEVER recommend Metro to anyone. I've called 3 different customer service staff members and they couldn't even help. My husband started the account and I can't even make changes otherwise I would take myself off the stupid plan! Metro is NOT WORTH it, cheap prices for cheap service!

I never leave bad reviews I see them as a waste of time. BUT JESUS! I travel out of the country on a regular basis and can't get roaming to work, I've called their customer service several times and they can't never help me. Customer service is trash, I even wrote this review while on hold! Honestly try something else.

By far the worst phone Company I ever had. I have been with Metro PCs since they came to Michigan and I must say there the worst Cell Phone Carrier I've ever seen or heard of. I always have to buy a New Phone from the Cheap made ones Metro have. I barely get any Service had the same Problem for over a year now Customer Service is terrible. I can't never speak to an Manager or Supervisor when I ask. Metro Customer Service Reps like Dwise ******* has a terrible attitude and will have you on the phone for hours if you don't give them a one time pin in which the ask for every time you call. I can not deal with this Company any longer for my Mental Health and Well-being.

I have tried Metro PCS' service on two separate occasions. The first time they sold me a crappy phone which did not support my Ring app. I changed companies, thinking it was my provider. Changed to ATT, had to buy another phone and my app worked. Later I found out it was the phone that didn't support my app so I switched back to Metro, of coarse they couldn't transfer my new phone so I had to buy ANOTHER phone. Everything seemed to be okay but then today all of a sudden I couldn't dial out and when I called my phone # from another device it said to contact my service provider. My phone is necessary for work. I drove straight to Metro after work to see what the problem was. I walk into the store THREE employees working and one customer in there. All three employees were helping one woman. After waiting awhile I asked why three employees needed to help one customer? The"manager" of the store was doing something on the computer instead of taking care of the customers in front of her. The manager was very rude! We ended up in an argument. I told her I wanted to close my account. I don't need to pay a company to treat me like crap. She said no, she wasn't going to close my account and to leave the store. I asked for her name. She also refused to give me that info and then threatened to call the police on me. By now there are 5 people standing in the store waiting to be helped. I left and will be contacting their corporate office tomorrow. Needless to say they have lost my business permanently. Oh and btw, they told me it was my fault that my phone was messed up. Said I downloaded a virus. I hadn't downloaded anything on that phone. DON'T WASTE YOUR TIME WITH METRO PCS!

My new phone came at a decent price, but the phone case and screen protector were fifty dollars EACH when on amazon they were only fifteen/twenty. I didn't feel like I could say no to them, because the sales associates were very persistent and made it feel like I couldn't tell them I would rather get it online. I was told that I could return anything I didn't want, but later, when I tried, they said there was nothing they could do. Because they gave me a slight discount when purchasing, I was not allowed to even exchange (not that I wanted to - I wanted to return a screen protector that didn't fit my phone correctly). Overpriced and completely unforgiving. I am never going into another store again; I'm going to use Amazon now, since they have much better prices and an actual return policy!

On several occasions I have received text messages to get an upgraded phone. These text messages are coming from Metro. After clicking the link it takes me to T-Mobile. The catch is you have to switch to T-Mobile. I do not want to switch. The other day I got a text from Metro and when I clicked on the link it took me to Metro. Upgrade to a 5G phone for free. Wonderful! They claimed is was to switch to T-Mobile. I asked "Then why did the link take me to Metro?" I finally spoke to a supervisor and told him if it was from T-Mobile it would have taken to the T-Mobile site. He saw things my way and said they would honor the offer. I had to visit the local store in order to get the new phone. Again I was refused the offer. I told them to look at the notes on my account to see that it was approved. Long story short they offered something and then said no. Not a good way to do business! Don't use Metro by T-Mobile!

I have been with MetroPCS for years now moderately satisfied. I understand I get what I pay for to some extent and I'm content to spend my money on a real computer rather than a $1,000 iPhone or some such nonsense. However, this time I feel slighted. I upgraded my previous 4G phone for a 5G and it is worse! I used to design fiber optic systems and cell tower layouts. What they are doing is celling 5G phones on a partially built system. I get that, but it is way too underdeveloped at this point. If you're going to sell something it should fit the bill. Very disappointed with this last transaction. And I will also add that I didn't leave this review on some emotional whim from one or two bad experiences. I've owned the phone for well over 6 months and it literally angers me how it will drop out of connection for no good reason while I'm texting someone. I could be watching a YouTube video on my phone and move to the bathroom which just has a partition wall separating it and it will drop out. I do think that it has shown some improvement. But they deserve the bad review for this move they've made. This may be my last purchase with them for a while. It's good to switch up businesses and I have been considering supporting a company that supports a charity that I believe in.

I been this company years and they are b. S they can't help you when you have problems and they are the worst company to have when u are living in the country and have the worst customer service ever I called to get help with a problem and the lady caught an attitude and put me on hold please people whatever u do go to boost they have rewards for paying your phone bill on time and work so much better then this piece of crap company

Metro cust service is good its the store workers who ruined my experience. Fraud fid not give me promotion of 5g phone actually let me think I had until. I got home and you tube the phone to see it was a 4g 32g and 85.72 yet my plan shows I'm on 40 plan no Hotspot cust service cannot help

MetroPCS is nothing but fraud lies and rips you off they say it works really well with 5G does not work nowhere inside any building I go into. They lie to you to sucker you into the service cuz they can make extra money off of you but trust me it does not work nowhere it's supposed to be 5G but all day long you get LTE no service at all

Just as the title says this company may be the worst when it comes to taking care of it's customers. After over 10 years of putting up with them, one last customer service mess caused me to not renew service with them. But my newest issue with MetroPCS comes when I don't even have service with them. Smh. I can't network unlock the phone that they sent me as a replacement for the original that I bought over a year ago. According to online information that I just researched, I would have had to keep the replacement phone in service with them for 6 months before I could network unlock it via the pre-installed app. So this replacement is not viewed as the same phone and my time for unlock started over when I received the replacement. Smh. And since I didn't know that and I let the service go when MetroPCS didn't di what they told they were going to do, now I have basically a refurbished phone (that was already damaged when they sent it to me) that I can't use. Smh. But they're still making money so I guess they could care less about my issues with them...

We have been with MetroPCS for over a decade. Prior to the T-Mobile acquisition, the service was decent and a good value.
Now, it's clear that they are the very much ignored step-child of T-Mobile and are on their way down the drain.
I should mention that we were OK with a budget company because we use our phones for only basic functions -- texting, phone calls, quick map checks and the occasional funny animal vid. We have real computers, screens and keyboards available that make phones look like the toys that they are.

But since the T-Mobile takeover everything has gradually deteriorated. Network connectivity is chancy, voice recognition is a frustrating crap shoot, the Metro PCS website is a complete mess and customer service is utterly clueless.

For an example of the last two, check out the attached screenshot for the Metro PCS made in June 2022. I was trying to check date usage history so as I shopped for another provider, I'd know what to buy. Note the year under the bars; yep, 2015. Over SEVEN YEARS OLD.
I called customer service and gave up after 20 minutes on hold then decided to try chat.
After over a half hour of explaining to 'Raymond' what I wanted to know, providing exact text from Metro PCS's website and the URL in question, he actually responded: "Are you on the website? Do you want to know your usage history?" I let him know that that chat session was what completely convinced me to dump Metro PCS and find another provider. Based on my experience, I suggest you find a better provider.

I have covid-19 and I am quarantining in my house I am very ill I called MetroPCS after I use my extension and I asked them to give me one more day so someone can come come by my house to pay my bill because I am alone in my house and I am very ill they were very rude to me hung up in my face ignored me on live chat they would not help me or give me a day I've been a customer for two years and I have three lines it is sick and disgusting the way I was treated it is unacceptable I am a business owner myself and I would never treat anyone like this so I had to get up and yell out my window to my neighbor to call my doctor thank God it is good people out here my doctor pay my h $120 bill when I told them how I was treated I can't believe that people can be inhumane it makes me sad my name is James Brown and I'm with Metro T-Mobile this is the way people are getting treated now I pray that God that is this resolved