MetroPCS

I was with this company for 10 years and I used to think it was a good deal. I recently switched to Xfinity because they offered a better deal by combining my internet and phone bill. I called Metro PCS after switching to cancel my account with them and to ask about refunding the balance on my account and I was told in no uncertain terms that they would not refund the money and they are keeping it. I have a habit of paying my bills a few months in advance whenever possible and my cheap phone bill was at least 2 or 3 months paid in advance that's maybe 100-150 dollars that they refuse to refund me. (Stick 'Em' Up) It's highway Robbery! I also had a miscellaneous balance from when I needed to use the hot spot, I had an extra 20 dollars left over on my account that I didn't end up spending and I was told that the money could not be used towards paying my bill so I left it in case I needed extra hotspot data again someday but never spent it. So that's 120-170 dollars they have now stolen from me. Their reasoning was that I should have called them before I canceled my account instead of doing it through Xfinity and because I failed to do so they will not return my money. That's worse than bad business it's thievery!

Initially I thought Metro PCS was a really great carrier.
However I have had numerous calls to customer service where I was flat out lied to
The latest one was I was having a lot of problems with the call forwarding feature that would not turn off I ended up calling customer service the lady stated just simply dial pound pound 6 1 lb in that world disable the function wrong! I got SIM card read air along with invalid function.
Ended up going to the store which is 60 miles away 10 SIM cards later still getting saying problem only way to turn off the call forwarding was to remove the feature.
Rip it store basically shrug your shoulders had no idea what the problem was and start assisting another customer.
Best decision I ever made was when I poured it up my number to another carrier.
Will never be back and I'm definitely advising all my friends never go here.

I need my phone fix r I need a new phone
Drop most of my apps and will not allow me to download anything
I need help with it. And the guys there couldn't fixt it

Worst experience I've ever had with a cellular company. Half the time it won't text or when on a important call only bits and pieces of the conversation is heard because of the poor quality. The free Obama phone that was issued a few years back are a better quality then what Metro sells its customers. My advise, buyer beware!

I purchased a "new" phone from Metro PCS. The phone had a lot of problems and issues, everytime I contacted the store or went back to the store, my concerns were dismissed as browser issues or internet services. I found out that he "new" phone was refurbished, and this is FRAUD! I paid for a new cellphone, and received a refurbished phone. Metro PCS has horrible and dishonest phone tactics!

Only thieves work for metro. They'll take money from the injured and elderly. Metro pcs will crash and burn. Agents aren't helpful at all. Just a bunch of space cadets. They'll insist they aren't moronic thieves to save face, but they're all thieves.

Someone needs to boycott this crooked $#*! establishment. Service is trash coverage is pure bull$#*! and the customer service is even worse they don't help you with $#*!, put you on hold an hang up so you'd have to go through the long $#*! process for nothing. Metro piece of $#*! are crooks they take your money and in return give you $#*!ty service

I purchased a new unlimited data plan and phone with Metro PCS less than 2 weeks ago because my provider didn't have good coverage at my new residence. I extensively discussed this issue with the sales person and asked for confirmation that they had good coverage for my address, I was assured that I would get reliable 5G coverage. In reality there's no 5G coverage at my house and if I'm really lucky and walk outside and then search for a spot where there's a data connection (4G or less) then I may be able to get a website to partially load after several minutes of waiting. I work from home and on the move, I have to have reliable service and I informed the sales rep and then the 14 different people I spoke with when contacting Metro's customer support. I spent over 8 hours on the phone with customer support trying to address my issues and was given a runaround and lied to about the reasons I was having trouble so I wouldn't cancel the service within the 7 day period where I can receive a full refund! Finally the 14th person who was an upper level manager informed me that I'm located in an area that doesn't have 5G coverage yet, but should get 4G or less- at this point I just wanted to be able to go online and make calls period, I was past worrying about speeds. The manager told me she would try one last troubleshooting attempt to reset my data connection in some advanced way only she can. I got a 4G connection about 75% of the time after that for 2 days, since then I can barely get coverage wherever I go, including in the downtown areas and close to an actual T-mobile tower! Yesterday I lost my job because of this issue! I couldn't use my phone's data to complete my assignment, missed important calls and messages because they weren't coming through in timely manner, got list because I didn't have GPS, and the final straw was my phone dropped a video meeting I was having with my boss and wouldn't reconnect despite me driving to various locations in town trying to find a signal-it will show 5G with 4 bars and nothing happens when I try to connect. I don't know what else to say other than Metro PCS is the WORST cellphone service provider I have ever used and they are deceitful and manipulative about the services they provide. Also, my plan is supposed to have 10G Hotspot but I can't use it and when I called about that issue the 3rd person I spoke to informed me that I will have to pay additional $10/, month for that service! I have proof per even what it shows on my Metro account that I have that feature included in the plan I selected, but that didn't matter, I still can't use it. Unbelievable that they are able to stay in business while being so awful about taking care of their customers.

NEVER EVER WASTE YOUR TIME OR MONEY AT THIS DEALERSHIP. YOU DESERVE BETTER. IVE NEVER RUN INTO A BUSINESZ THAT TOTALLY IGNORED ITS CUSTOMER THAT HAD A LEGIMATE SERIOUS EMERGENCY PROBLEM TO THE LIES OF CUSTOMER
SERVICE AND ANOTHER STORE. EVEN AFTER CUSTOMER SERVICE TOLD ME TO HAVE DEALER CALL DEALER SUPPORT LINE AND THEY WOULD WORK OUT A SOLUTION TO PROBLEN. MY PHONE IS MY MEDICAL ALERT SYSTEM AND I GOT DUPED AND HAVE NO ACCESS TO EMERGENCY SETVICE. THE DEALER INSISTED THAT WAS THE NU.
MBER HE DIALED FOR ME AND WHO I ALREADY TALKED TO. HE REFUSED TO CALL THEM EVEN THOUGHGH THEY NEEDED TO SPEAK WITH HIM TO TRY AND GET ME CONNECTI ITY. HE WR
WENT IN TNE BACK ROOM AND IGNORED THE SITUATION THE WHOLE TIME AND
NEVER CA. E BACK
THATS JUST FOR STARTERS.

I HAVE NEVER EVER IN MY LONG YEARS EVER SEEN SUCH DISPICIPLE SERVICE. THEY WILL NEVER SEE A DIME OF MY HARD EARNED MONEY.

I ALREADY SENT MESSAES TO 3 PEOPLE I KNOW THAT HAVE ACCOUNTS STARTED THIS STORE AS THEY TOLD ABOUT THIS LOCATION. THEY WERE SO APPALLED THEY VOWED NEVER O PURCHASE ANYTHING IN THIS STORE AGAIN. SO GOOD TO KNOW

I WILL BE CONTACTING THE BBB AND WRITING A LETTER TO EACH OF THE BOARD OF DIRECTORS AND PUTTING REVIEWS ON THE STOCK TRADE, AS WELL AS CONTACTING THE METRO EXECUTIVE IN CHARGE OF DEALERSHIPS

THIS PERSON WOULD NOT EVEN DO HIS JOB TO HELP METRO PCS CORRECT THEIR EMPLOYEE ERROR AS WELL AS THIER OTHER DEALER ERROR AND MAKE A NEW CUSTOMER IN THE PROCESS. NOW HE LOST MY BUSINESS AND THREE OTHER. JUSY LIKE THAT!

THIS IS A VERY BAD PLACE. I WAS NOT EVEN PROPERLY GREETED.
WHEN I LEFT THE STORE A PASSERBY ASKED ME IF. ETRO WAS A GOOD SERVICE AS THEY WEFE THING OF CJAGING CARRIERS. I DID NOT SHATR MY OPINION. I DID HOW EVER SHARE MY EXPERIENCE AND TOLD THEM I WOULD NOT BE COMING BACK TO THIS LOCATION.

I tried to make payment on my account to no avail recieved error message that my cards were invalid 2 different cards then I called in and spoke with customer service to make payment via phone to be informed the same incorrect information which has inconvenience me and I work from home I have to wait til a store opens to make payment because of a system error I'm going to switch companies Ii hate metro

I bought a phone on May 4,2022 at 5:30 PM I got home with the phone I put it on charge for two hours it did not charge took the phone back on May 5,2022 at 10:30 AM to get another phone that works today is May 19,2020 to 12:11 AM I have reached out to the District manager I've reached out to the Area Manager to the store manager and I am not getting any response I wasted my money and I've wasted my time stopping by there every day trying to get my phone fixed I have reached out to Stacy smalls several times and she does not respond. My advice I would not shop with this company or give them my business this has been a miserable miserable experience I will never shop here again at this point I want my money back or I will file charges

As for metro I like but for East Stone Dr in Kingsport Tenn. I bought Lg Earbuds from that store about 2 months ago the manager of that store was the most disrespectful, rude, hateful person I have ever encountered to work at that place, I will never enter that store again. She should never let that job go to your big head lady because the way this world is today do that to someone that just don't care might bring you back to reality.Be nice to people Little girl you'll go further in life.

It's never came thru for me in the worst times it's not reliable if you need to call the police it's to slow and terrible to even call them it's terrible

My metro PCs lady was super awesome! She took her time and was very respectful. I also got a wifi thingy, and I think that's pretty cool that it just plugs into an outlet and if I happen to move, I just take it with me, so therefore I find that to be portable.

I just spoke with David, your agent in Kenya. To say that she truly made me smile and laugh is an understatement. Davi handled all of my problems so professionally, and personable. I work in Customer Service and this is hard. I think you should have her train all incoming employees. Her id is 4880. I know this because I asked if I can only speak with her again in case of a problem. She was so kind. She put me in a fantastic mood

I went in the store in the one on Portola in Livermore California. I wanted to buy two iPhones so I was getting my husband iPhone SE and me iPhone 13 the 13 one said $629 with a new account like I transferred from one company to another because I had AT&T. The iPhone SE what my husband was gonna get said free with a new account transferring from one company to them. We had our old account number and password from the other company AT&T and she put in the information but when she put in the information they end up charging us $100 more it didn't take off what it was supposed to take off so we end up having to pay $200 more for both phones than what we should have why do they advertise these things right there inside the store where the phones are when it doesn't happen and she told me this is happened other times two so they are lying to customers I did buy the phones because I needed to have one right then my phone was messing up but otherwise I wouldn't have gotten one right away so I lost out on $200 that I shouldn't of had to pay. The girl was being rude to for a bit because she had other customers there that she needed to wait on and she got me really irritated but then we both kind of calm down but that's beside the point they are lying about how much you're gonna pay for the phone

With technology available these days and how passwords can be for gotten when you set one to screen lock phone should have ability for temp pass so you can change it now I'm paying for a service that my granddaughter can't use so you either figure it out or buy another phone this phone is Not a month old yeah so you do this so forces us to buy again ugh so pissed off!

I was with straight talk couldnt gain access to my own account bc obviously it was hacked by a but care so I stupidlyhad thrown into a lake one day and changed to metro pcs after I was home for a day it then began messing up couldn't access any apps I was told go to store they'd replace phone then store would tell me to call CS LOL
Nor could I even get my phone number back with straight talk or a phone and that number with metro so guess what I'm about to do THROW THIS ONE IN A LAKE USE A DIF CARRIER AND NEW NUMBER LOL OR A FRIEND IS GIVINF ME ONE TO USE AND KEEP
BUH BYE METRO KEEP THIER PHONE AND STRAIGHT TALK THIER NUMBER
THEY BOTH ARE LIERS NEVER DO AS THEY SAY OR RIGHT