MetroPCS

I have had Metro PCS for 8 or 9 years and now I will be looking for a new cell phone provider the short fat woman at the location on beach in hungington beach violated my confidential rights to protect my privacy
I suspended a phone line and the this lady went in and without the pin had it turned back on she went as far as to say every phone line has an individual name just because the acct is in my name he can have it turned back on and that's a lie another lie she said I would get a $215 penalty if I disconnected a line another lie it's month to month
I called to report it and they clearly know it was suspended and that the store that turned it back on had no right they tryed to give me a $30 discount haha I have no problem paying my bill but the bad part is not that she is a liar it's that she has all metro PCS customers private information and that's scary I refuse to do business with a company that is this sloppy with employees and doesn't nothing to stop it good luck everyone

I have been a customer of Metro PCS since that opened. Their fees & plans are the best out there.
I went into the store the other day to purchase a new phone. They gave me a terrific deal. The lady that helped me was amazing. She was so helpful & very professional. Her name is Keyshla. She is awesome.
Thank you again for all your help. Love my new phone...

When you pay your phone bill they're supposed to reset your data and they won't do it unless you change everything and give them more money

Today the system is down so I can't use my metro app to pay so I called customer service and after having me on hold for a long time the representative tells me that I have to wait two hours to make my payment because the system is down. I proceeded to ask the representative if the fee for paying over the phone would be waived because the app is not working and her answer to me is " You are not the only one having this problem so call in Two hours" I told her that I know that but is still and inconvenience to which she replied "I don't work for metro so I don't know what to tell you" Really? So who do you work for? Am I calling Burger King? Ever since metro merged with T-mobile the customer service has been awful.

You're FIRED! You constantly disconnect. Took my payment, phone never turned out. Your machine says still suspended but a text for next months payment rec'd. 12 hrs dealing with this. So many times I'm promised I'll receive a text reminder when payment due as it used to be but just stopped... Those promises were useless. I created an auto pay. Should come from my checking acct linked to debit card. Have a new card, payment didn't go thru. The site they give, doesn't open. Can never thru your app. The logo stays frozen there. Can't pay on mymetro, have to call. Greetings always say hold time less than 31 1/2 seconds. That's a huge lie. When person picks up, call drops. When talking or transferring, call drops. Promised I'll be called back if that happens, I'm not, 3 times. Make my payment, give all info. Expecting important work text, ask rep to wait to be sure it comes thru, she says yes and hangs up, never get a confirmation number. Phone never turned on after payment made but I get a text reminder for next month's payment date. I call again, I'm still suspended. Can't speak to a rep till I pay. Finally I manage to have it connect me to a rep with a 31 1/2 second hold, and disconnected. Another call, I provide number, they don't recognize. Come to realize its the tmobile greeting. Another call, give my password, not right. Another call, machine says hold your place and get a call back in 15 mins - nobody called. I call again, keeps asking me to pay and I'll be charged for payment with rep. On phone. I'm baffled this could really be how a company stays in business. I still don't have my phone on. I've never been so stressed, so extremely disgusted. I can't believe this is what I've been dealing with all day. Completely unacceptable. Too much competition to put up with this nonsense. I have "names" and gave all my card info and now very concerned somebody took it and my account not paid and what became of my card information?.

I've been a Metro PCS customer for about 10 years now. And I've had the same plan for about 6yrs. And it's one of the best you can get. 3 lines all unlimited data and text for 78.00 metro actually lowered it last yr. I tell all my family and friends they should go to Metro because what they pay for other companies are way too high and there is hidden fees. I've never had any hidden fees and they are always super helpful and nice and try their hardest to help over the phone.

Insurance coverage not worth the hassle, numbers no longer in service when I called for a broken screen repair. Really? Go elsewhere, seriously. In store "help" was rude and condescending. Phone agents are fake.

Purposefully creating interruption, so I buy another connection, making losses and troubles, last 4 years as a customer

My husband purchased a new phone for me in late February and the manager of the store downloaded data from someone else email account onto the phone. When I asked her to remove it over the phone while my husband was still in the store, she berated him, refused and was rude. She refused to correct her mistake and called her manager and lied about the situation and asked my husband to leave the store. I requested my money back for the phone or remove the incorrect data. Again she refused and I was told by corporate to go back in the store in person to get my refund for the phone. While I was on the phone with Corporate, the same manager was rude and unprofessional again as corporate was listening.

The team at metro PCS in Leavenworth Kansas are very professional, helpful and nice I walked in upset about my phone and walked out a very satisfied customer thank you very much Jacklyn, Nancy and Caleb

In October last year, I went into a MetroPCS location located in Elizabeth NJ.
After 4 years with my Samsung phone, it started to give problem. So I opted for an upgrade. The lady at the MetroPCS, sold me a N200 phone5 G one plus. I went ahead and got the phone. After 2 months of having the phone, I started experiencing problems again. Not familiar with the N200. Base on what the lady told me.
And only to find out, they over charge me. It's a shame, of what these people can do.
But never me again... So people, all I can say is shop around first. Don't use any and every store that you see. And stick too what you know and where you go. Now I have to wait for my 6 months to get my upgrade again.

They can't track their own inventory to know if they have the right accessories available for the phone they can't even keep their phone inventory accurate and will proudly display phones that are no longer available for weeks

I paid $110 dollar bill. In return Metro created a imaginary $10 dollars. I woke up the next morning to a phone that was turn off due to a balance of $10 dollars. Unbelievable and untrustworthy. And the service is horrific.

This company is garbage switched service from another company big mistake got a new phone stylus 5g first one had issues with the screen staying black when people call so I warranty the phone then they gave me a refurbished one and still same problem and all they want me to do is another insurance claim on this phone they don't care once they get your money all they do is pass you off to other customer care representatives I want to know who the CEO of this company is and I'm not going to stop until I find the person whoever it is is done ripping people off

MetroPCS don't offer deals for existing customers. The deals are only for new customers! That's not fair to long time customers!

Got a new 5g phone from metro 5 days ago. It's slower than the 4g phone I had at Chricket. Feeling passed off. And definitely switching again.

Search had "no results" for ability to change a phone number. Pretty 101 I would think as a phone company goes... No help retrieving log in info. Just curious, if there was a better way to help troubleshoot these common place user hurdles considering MetroPCS has been around for at least 15 years and then have joined with T-Mobile (an "established company/network"). I have time on my hands and needed the practice otherwise this fun little lampooning would have never been shared.