MercariReviews 2,404

I purchased something through mercari's website and it ended up being falsely advertised. It was advertised as a new item but when I received it, it was clear that it was used... which isn't the worst thing that can happen. But that's not the reason for the 1-star. When I contacted customer service they did not help me at all. There was no way to contact the seller. And they would not let me leave a review for the seller. It was apparent that they were just trying to block me from leaving a review that was less than 5-stars. I will not be purchasing anything from them anymore.

I've been using both Poshmark and Mercari for a long time. I've had a wonderful experience with Poshmark. Mercari, however, is an entirely different story. This site will try to scam you in every way possible. They will close your account before you have a chance to deposit your money into your bank account. They allow buyers to get ripped off as well as sellers. DO NOT TRUST THIS SITE. It is an absolute nightmare dealing with this app and it's "customer service"

HERETOSELL seller looks like a wanna be Kardashian... should have been the warning. I ordered a Tatcha silk canvas primer. Expensive about $52 dollars for 20 grams. I see a the item available for $40 which I thought was a deal. Was not aware of the grams of this product but had one picture and description 4 grams. As soon as I received the purchased, I realized I was scammed. Send pictures on how tiny the product was... but HERETOSELL knew what she was doing. I wasn't allow to resend for refund nor to give the seller a negative review for not informing she was selling a sample size. TATCHA does not even sell 4 gram of that product. Buyer Beware... read closely the description and avoid sellers that do not take refunds. I really encourage Ebay... they have their share of issues but buyer friendly! Avoid seller HERETOSELL. She has 5 star reviews. Such a scam!

This app is unacceptable. I would give them 0 stars if i could. First of all their customer service has got to be the worst i have ever experienced. They dont have a phone number (they do but when you call it just says to go through the apps 24 hour help center) but the help center is def not 24 hours because they NEVER answer me! Middle of the day or evening they never answer. I have come into several incidences where i get a warning for a "prohibited item" based on ingredients. And instead of them deleting that ONE item they go through and delete ALL my listings i just took hours posting! I post great descriptions of my items and many pictures and take a lot of time to do so and they have several times deleted all my listings wasting hours of my time. And when i try to contact them nobody ever answers! And if i take my time to post them again they delete them again but still dont answer me. And these arent bad items, they are face creams or oils and serums. Nothing other people arent selling on the app... to make things worse I understand them deleting the one item i got a notification for but why delete all the other stuff?! I contact their email as well and still never a response! When they finally do answer (days later if they answer at all) they reply and say that the issue has been resolved (even if it hasnt) and then once they say the issue has been resolved you cant reply back! I want my listings to be put back up. Absolutely the worst customer service.

They offer a $10 off discount code that you can share. Problem is, they neglect to tell you that the recipients who use the link and sign up for their accounts lose the ability to use the discount. So I contacted them (be aware that that process is already a struggle in itself) asking how the heck would the person be able to buy something and use the $10 credit if they didn't have an account since you have to choose between "sign in" (not possible if you are a new customer) and "sign up" - which is what they did and caused them to lose the discount. WTF. Stupid company, not worth the aggravation. And in terms of my purchase experience, so far the seller hasn't contacted me and hasn't shipped within the 3 days the site seems to tout. Yeah, huge regrets I ever bought anything from this site. Never again. Once my transaction is resolved, I'm going to delete my account.

DO NOT use Mercari to sell your items. It is a total scam, fraud, and waste of energy. I had over 100 valuable items for sale to which I just deleted. They do not provide an option to change the shipping option and yet they still charge you even when you agree to pay for shipping instead of the buyer. I have not ever used there shipping method and yet I still get charged for it. PLEASE do not sell your items on this site. BEWARE.

I recently sold a swimsuit on Mercari. It was a mismatched size, which I disclosed in the item description and showed pictures of the size tags. The buyer was unhappy with the swimsuit once it was received because the sizes were mismatched. Basically, she bought this swimsuit without reading the description or looking at the pictures, which is not my fault in any way. She asked me for a return, but I declined, as I did nothing wrong. She decided to file a claim with Mercari for a return. Mercari's return policy on their website says all sales are final, unless the item is damaged or not as described, which did not fit in this case as I was very clear in my listing. Despite this, Mercari forced me to accept her return, without even contacting me for my side of the story and obviously not even looking at my listing from which the suit was purchased. When I emailed them, the refused to help me at all. They said they couldn't tell me why this return was accepted and basically I was out of luck. They told me they were sorry the transaction didn't go how I wanted and offered me no explanation or solution. I've tried calling their customer service number and have waited on hold for over an hour over the course of the last few days and no one has answered. I decided to file with the Better Business Bureau to try to help me. I just wanted them to investigate my issue. No one would even look at my item listing to see I did nothing wrong. Every response just kept telling me to let them know if the return arrived in a different condition than I sent it. They refused to say anything else and closed the case. Mercari does not care about its customers. It advertises seller protection, but always sides with scammers with no investigation into the issue.