MercariReviews 2,404

So you are tired of selling on Amazon and Ebay and want to try something new with hopes that it will be better? I can give you a quick break down between Ebay and Mercari.

Ebay - pros: Instant payment, instant transfers, bigger market and longer history

Cons: Instant refunds to anyone that makes any claim ever and takes it out of your pocket. They have higher fees between paypal, shipping and Ebay selling fees.

Mercari: pros: Smaller network, less scammer buyers. Purchase is finalized after 3 days from delivery. Easy shipping, easy listing.

Cons: No customer service, ever. No call center, all done online with rude agents who just flat out don't care. You have to wait to get paid until after delivery then you have to wait several days for transfer. They will randomly approve unnecessary, unjustified returns. The moment the package is returned to you, they refund your money. Even if the buyer stole from you with the return, they will still refund the money without any opportunity to dispute the item's returned condition. Even if you have video evidence that the buyer stole from you, they will still give the money back to the buyer and completely ignore your claims. If you sell with Mercari, they can and WILL steal from you!

Bottom line, Ebay is less risk but I recommend never selling any electronics through any online source. Go with Facebook yard sale sites where it can't come back to you. Good luck!

The worse app to sell. I've been selling for years on different platforms and Mercari is so far the worse. I like to take good quality photos of my products and Mercari thinks it's stock photos. After I got my first warning, I've emailed them explaining the photos are mine and the model me and I could prove it. In the meantime, I got more warnings and for my surprise, my account was closed and they never even gave me the chance to show that I own the right of the photos. Ridiculous.

I'm disabled, which is why I used Mercari. I purchased an item for less than 10.00. It arrived broken. The Seller used almost no bubble wrap to wrap breakables and then mailed them in a thin plastic mailer. I documented everything to Mercari with pictures. Their decision was that I had to return the item in 3 days before getting my money back. I explained repeatedly this was punishing me as I do not drive, have a life threatening illness, do not own a printer and was a new resident of the state I'm currently in and know no one yet. Mercari kept telling me to find a friend, a neighbor, etc. I don't know about you but I don't typically appreciate a new person moving in contacting me to do me a favor before they even know me and I them. The world can be dangerous! Mercari said it was a "rule" and if not returned, they would release funds to the Seller who should have known how to mail something properly and didn't. She didn't have to do anything! And no amount of asking Mercari to look at people's circumstances mattered. Stock answer-- it's the rule. Sick or dying, too bad. They care not! I thought they could at least make some decisions based on intelligent thought and reasoning. They treat handicapped customers atrociously!

Will NEVER USE MERCARI selling app again. Last week I purchased a birthday gift off of it- some relatively expensive shoes she picked out herself. We paid, the seller (claims) shipped the package 2 days later (the next day after was a holiday so no USPS services). Thursday last week, the app said that the package had been delivered, the tracking number said it had been delivered, but no sign of the package. The app literally says "sometimes the package comes 2-3 days after a delivery notification, so please wait 24-48 hours after you delivery notification to file a claim". I waited 3 more days and continued to look in the mailbox, front porch (where app said it was placed), "around the property" and by the garage. No luck. Anyway today I contacted them and let them know what happened. The pathetic reply I got was "Well since the app says it has been delivered, we must release the funds to the seller, and we may only give you a refund in store credit- that you must use within 30 days. We suggest that you reach out to your courier to locate your package".
This is ridiculous. I would never recommend using this app, or buying from this site. Not only is this wasting time and money, my sister did not get the birthday gift she wanted from me.

Over the years, I have sold on sites like ebay and poshmark and I have NEVER experienced the same thing as I did on Mercari. About two weeks ago, I sold a Rebecca Minkoff purse, paid for the shipping label, and shipped it the day after. Not only did the item conveniently get "lost," but then the buyer cancelled it after I had shipped the item!

Mercari just took the commission so I am out of pocket. Tried to get into contact with them--no phone line available. Sent them an email but I guarantee they won't try to remedy it--even though it was through their app and tracking number (for shipment).

I faced one problem on top of another & Mercari did not help to rectify any of them. Even when I could not log in under the log-in I created, they did not help. In the end the used VCR I purchased from them did NOT work at all. They are what I consider to be a scam retailer who plays by their own rules and cares nothing for a customer or any repeat business. They strike and collect their ill gotten gains and leave you to feel used and ripped off out of YOUR hard earned money.

MY FRIENDS SHARED THE POOR EXPERIENCE BUT I STILL WANTED TO GIVE IT A SHOT
AFTER MANY MANY 5 STAR REVIEWS FROM BUYERS, I GOT ONE TRANSACTION THAT WAS LOST IN THE USPS TRANSIT AND I CONTACTED MERCARI TO HELP ME FIND THE ITEM FOR MY BUYER.
NEXT DAY I SEE THEY CANCELLED MY SOLD ITEM ( ITEM IS IN TRANSIT TO BUYER) WHEN I CONTACTED THEM ABOUT BEING CONCERNED OF LOOSING THE MONEY ( FEW HUNDRED DOLLAR GOLD JEWELRY) THEY SAID THEY CANCELLED BECAUSE ITEM WAS NOT DELIVERED AFTER SO LONG. MEANS THEY DONT GIVE A $#*! ABOUT WHAT THEY SAY IN THEIR POLICY
ALL THEY CARE ABOUT IS GETTING THE COMMISSION AND STAYING SAFE TO CONTINUE GETTING MONEY FROM SELLERS THEY DONT GIVE A CRAP ABOUT
HUGE FRAUD, USE OTHER SITE SUCH AS POSHMARK, AT LEAST THEY ARE MORE PROFESSIONAL NOT THIS STUPID SITE

I posted my iPad and iPhone on Mercari two days ago, as this is the very first time I have ever heard of Mercari through a TV commercial. Two days later I received a email that my account is suspended and subsequently closed. The explanation was that I violated their policy. I have requested but not received which of their polices I violated, so I have no clue what I supposedly did that is the violation. Mercari stated I have been given several warning and failed to heed them, again., my account is only two (2) days old. The only time I access my account is to reply to members that inquire about my listing. I mean it's ok if I can no longer use their website, but it is so insulting to be accused of doing something wrong and not be allowed to defend yourself. If I violated Mercari policies it was unintentional and I am still unaware of what that violation is. This really sucks., I swear every words of this review is based on my two experience with Mercari

My account got suspended for no reason and Mercari told me to verify my account via ID to get unsuspended. I did exactly that and the vitrifaction failed. Now $179.10 is stuck in my account! I'm obviously going to open up a trustpilot and bbb complaint but also you guys never gave a release date for my money. Even if my account got suspended you guys can't keep the money forever. Why was I never emailed a release date for the money and why did verification fail!?

I just started selling on this site and along the way have learned the hard way on how to make or lose money on sales. First, I thought if I marked it really low the items would sell. Ok, they did but made mistake on postage. I got taken with shipping free, but with low pricing, you don't make anything. Just be like the store and mark up those items, and put in the shipping cost. When asked to promote or lower prices than you have some leeway to bargain with.

This is the worst company around. This is Ebay for crack heads. They will nickle and dime you for everything. Customer Service is even worse. No one knows anything and cannot give you any information nor even attempt to help you.

Sold an item for $30
Mercari took 10% of the sale
Charged more for shipping then if I did it myself
Charged me to get my own money.

Final deposit (if I ever get it) $18

You have to wait for the buyer to receive the item and rate you as a seller. Then you wait to rate the buyer. Then the money goes onto your Mercari account. Then you have to transfer the money by Direct Deposit which could take up to 10 days, or you could do an instant but you will get charged for that. Once you request the Direct Deposit they ask for a photo ID which takes 4 days to verify.

So in the end here is what you will experience and do not believe any other review that states otherwise.

Post your item wait 1+ days to sell it.
Once sold ship it 5+ days
Wait for buyer feedback 1+ days
Rate the buyer 0 days
Request direct deposit of YOUR OWN MONEY 4 to 15 days.

1 sell could take up to a Month before you see your money. So in the end No Product, No Money for a month with no support, and ZERO liability by Mercari.

This is a follow up to one of my other reviews about this crap site. Some other things that I don't get are stock photos and just people buying the dumbest stuff. I see ads of shoes and clothes all using stock internet photos. Why would I buy that from you if you don't even show pictures taken from you? And people STILL buy it... And another thing, I saw a bland pink kappa sweater for over $50. Nothing special about it at all and it sold. Fifty bucks for a sweater? What kind of idiot is buying these things? And a yellow sweater with a big adidas logo on it, sold a minute ago with NO likes, for $80. REALLY? And to top things off (for now because I'm sure there are more stupid ads) I just saw someone sell two Resident Evil 3 games for the original playstation, USED and probably from gamestop because it had used price tags on them, which were $7.99, and the guy sold them a minute ago for $32. I don't know who's dumber: The seller or the buyer. Give me a break with this BS app. Eff you Mercari for supporting this garbage