MercariReviews 2,404

I found a candle holder that I had been looking for and was excited to find it. I paid for it and it was delivered fairly quickly. Upon opening the box I saw that it was broken. I got ahold of Mercari and got a reply saying someone would contact me and I would need to provide pictures etc. Not a problem. I waited several days and no one contacted me so I sent another email. Finally got a response asking what the problem was so I told them and they said they would check into it. (?) Waited again, then got a message today basically saying I didn't respond quick enough the seller has been paid and they can't help me! So, I guess I paid for a broken candle holder that has no value and Mercari is fine with it. And to top it off, they automatically give a 5 star review to the seller if it isn't done by the buyer within 3 days. Three days into this mess I was still waiting to hear from Mercari! They advertise money back guarantee if the item is not as described so I am not done with them yet. They will remember who I am! Wish I had read the reviews before I got involved with them.

A former Mercari addict, I now wish I could give negative stars! I just had the worst customer service experience in my life, wasted half my day. If you use PayPal to make a payment on Mercari and have your PayPal account set to use PayPal credit as your preferred method of payment, Mercari will still pull from whatever bank account you have listed on your PayPal account instead. See, apparently Mercari has a billing agreement with PayPal and Mercari DOES NOT TELL ITS USERS ABOUT IT when you sign up. You apparently have to contact PayPal directly to edit your billing agreement to use PayPal credit for your purchases. You heard that right. A billing agreement it doesn't inform it's users of. I had my past nine transactions go through a bank account I no longer use and got hit with $315 in overdraft fees because of it. I selected PayPal at checkout on Mercari and my preferred payment method though PayPal is PayPal credit, not checking account, which funds were wrongfully drafted from. Mercari closed our chat conversation when I asked how Mercari informs it's users of said billing agreement repeatedly and they danced around the answer. Sneaky sneaky. PayPal users BEWARE

What a bad experience purchased an item from (sweet style O Mine) told me they shipped it set me a tracking number never moved week later PayPal refunded me the seller never responded to my messages after they told me they sent it and macari took their damn time and answering my messages finally they did the last day and I received a refund a blocked me from leaving any bad reviews for the seller which obviously somebody else will get caught up in the same nasty Web of lies the seller will give them (sweet style O Mine) stay away from mercari bad news

Mercari is totally partial to buyers. There is no protection for sellers whatsoever.
They allow blatant lies to be posted on the seller's feedback destroying the reputation of the seller and harming their prospective sales. By Mercari's own admition 'other sellers have asked for a change in rating policy' but for now 'they're unable to remove or modify any feedback after it's been posted'. They actually send you to deal with your own hostile buyer yourself!
If I'd be Mercari owner I would think twice how to resolve such conflicts when it's actually the sellers who brings them profit. Moving on to other platforms! Goodbuy Mercari!

I have been selling for the last 6 months with this app due to the convenient flat rate shipping. They have completely changed the rates, you now have to weigh your package for an exact weight and measure the packages dimensions. A box that cost 9.90 to ship on Friday cost 30$ to ship today, Saturday. My buyer backed out and I will now have to discount items more and make less money to absorb the shipping, or change selling platforms. Horrible decision.

Worst company. Literally had my dad in the hospital with pancreatic cancer, received a broken train the seller admitted he never tested before selling. Said he felt bad with my dad and wanted to refund me. Mercari had to approve. Said they would as a "one time courtesy" if I sent pictures. So I did, of the train and of my dad in the hospital holding the son the train was for, said they showed the train was delivered and won't refund. They don't care about you. Good luck.

I thought I was purchasing a "buttery leather" authentic Burberry handbag with care booklet and dust bag. I checked the pics and the bag looked authentic. The bag arrived and yes it was soft and looked exactly as the pics. So I rated the seller. As I'm watching tv and putting my things in my new bag I notice there was a backside to the tag label which showed the bag is PVC, plastic. So I'm a little upset because this bag is suppose to be leather. The backside of the label says trim is leather. Come to find out the care booklet isn't even for this bag. So I tell the seller she had misrepresented the bag, and I was getting it authenticated. Well the bag is a counterfeit. So I let Mercari know about their seller and I want my $ back. They tell me too bad so sad. Good thing I purchased using PayPal, I have initiated a chargeback. Go ahead Mercari, close my account! You've lost my business.

My father uses Mercari to help my mother and I sell our belongings because I don't have the extra time to do so. My father listed very rare victoria's secret pink holiday ornaments. A buyer named chopperjohn1291 wanted to bundle 3 of the rare ornaments and offered $180 for all 3. Chopperjohn also purchased a set of 3 more different ones also. When chopperjohn1291 received the first order he immediately requested a refund stating they were not what he purchased. They in fact were exactly what he purchased. The second order was not showing it was shipped on Mercaris site for god knows what reason. I reached out to Mercari sending them proof from a reciept from the post office as well as tracking history printout from the post office. Mercari honored chopperjohn1291 request to cancel the 2nd order even though I had proof the package was shipped, tracked and delivered to chopperjohn1291 on 11/15/19 at 3:10 pm. There goes my hard earned money wasted along with 3 valuable ornaments and Mercari chose not to protect me and protect chopperjohn1291 the THEIF! I do not recommend this site whatseover! If you're ok with theifs, liars and bad people then this would be the selling platform for you but if not... I HIGHLY advise you to stay clear!

I was given a very unfair rating and comment that was a straight out lie. I have over 100+ all 5 star reviews and now today a 2 star with nasty comment despite buyer acknowledging item was received in condition stated and in reasonable amount of time. I reached out to Mercari both in email and on twitter and they refuse to remove it, even though I gave a review of a seller one time for waiting 3 days to rate and that buyer got it removed by Mercari. They had the GALL to offer me a $10 off $50 purchase instead!
They don't play fair and obviously pick and choose what they want to do and side with the buyer and not the seller.

You have to do your own homework and when you are trying to check if seller is legit or not only asking for Facebook profile they will accuse you of doing business outside of mercari and closed your account. Basically you can't check if the seller is legit person or a scammer, mercari are reading your msg and they will use their assumptions to ban you! They let sellers sell counterfeit without screening and check for authenticity I've seen many counterfeit items sold same price as authentic items and sellers claims it's authentic with fake Chinese receipt or stolen receipt but mercari never check or screen listings their shipping label insurance doesn't even cover full final price sale. A few sellers I see straight up said her item is authentic with receipt lol Chinese counterfeit receipt or got their bag authenticate by sending pic of authentic bag they found online most likely stolen from legit sellers only making sure their serial number and date code match which is not difficult nowadays for Chinese counterfeiter to produce same serial code or date code with high end luxury items. Then those pos sellers sells these counterfeit as authentic, but no no no buyers have no right to investigate because mercari want to eliminate the responsibility part as much as they can. Poshmark on the other hand they charge higher fee but anything over $500 sellers have to mail the item in to be authenticate first before the item is sent to the buyer.
So Mercari gtf out of this country if you want to do business here you need to protect consumers as well you can't be greedy and only protect those thief you get your 10% from! Your dignity is so low just for 10%

It took from 10/27/19 to 11/09/19 for me to receive the merchandise(roaster). Only then because I had to track the ship myself. Hard to locate anyone at Mercari and the actual seller (tcumbee18) couldn't be found. I contacted FedEx on several occasions until I think they got tired of hearing from me and finally got me to a person in tracking at FedEx. It was only hours after that when I received an e-mail from Mercari that I would get my shipment the next day, but I had to make arrangements to pick it up at a Walgreens in Warner Robins, GA. That trip was about a 50 mile round trip when there was a terminal of FedEx only 10 minutes from my home. I will never purchase anything else through Mercari. I went by today to pick up the item and low and behold the thing was filthy. Splatters of something all over the outside and the inside pan still had left over food stuck to it and had been dropped because the corner was chipped. The lid was bent in several places and the handle was broken. Luckily, I had kept the lid and inside pan from my old one. I can not and will not give even two star on this sale. The money back guarantee should definitely be given without shipping the item back.

Mercari is an all around scam and identity-theft ring. They will lock up your funds unless you give them your bank account and social security information. Someone bought a pair of shoes from me and I shipped them promptly and the buyer was satisfied, but Mercari would not release my funds because they demanded my social security number and bank account number for "banking regulation reasons" or some nonsense like that. I decided to eat the loss on the shoe sale and delete my mercari account because it's not worth allowing them to steal my identity. There are tons of other people out there who had thousands of dollars in limbo who desperately submitted their private info to Mercari in hopes of getting their funds released but then Mercari shut down their accounts, swallowed their money and kept all their personally identifying information. This is a total theft ring. Both buyers and sellers have been victimized. If you have fallen victim to Mercari's scam, please report them to the FTC as well as Better Business Bureau. The people operating Mercari need to go to jail.

I shipped an item, used an entire roll of bubble wrap and other packing material and the item was broken in transit to the buyer. They have $200 insurance on each package, but they refused to pay me and I got a broken item shipped back to me that I couldn't sell. The really stupid thing is they owed me $18.80 but instead of just using the insurance to pay me they paid $11 for the buyer to send the broken item back. The buyer even sent them messages saying that I packaged it more than adequately. They don't listen to your side and could care less that you're losing money. Poshmark has its quirks, but I'd recommend it over this site any day. This is run by liars that do NOT stand behind their word.

My experience as a Seller.
Sent a Starbucks Collection cup. Buyer claim insufficiency packing, means is broken and they cannot send you evidence of the broken piece?
This website is a SCAM! If a lawyer want to take this case, Im willing to stand up for it.
Where is their shipping or return policy said Sellers will not receive evidence from the buyers or from Mercari? That is a good way to make money! I have been robbed!
DONT WASTE YOUR TIME IN THIS WEBSITE!