MercariReviews 2,404

As a seller it's ok. You know your fees upfront and listing is easy. I can't stand the rating or feedback system. Any buyer who gives me poor feedback gets blocked unless I actually deserved it. Blocking is easy. I've only tried to deal with customer service once and it's almost impossible to get a hold of a live person.

If a seller needs customer service to correct an error due to app's glitch, you're out of luck. After numerous emails back and forth they never correct an issue as a courtesy to a seller. All email replies are not personal, just a bunch of statements they're told to write. Don't expect personalized customer service and/or seller protection.

Where do I begin. The fees are insane, and both the seller and buyer are charged a ridiculous fee, the whole app and site are designed to trap users into their platform so they can get their money. They don't care about customer safety. Bots actively monitor chats and flag anything they think could potentially cost them money. All other markets warn you that you won't be protected should you venture outside the safety of their market but they understand if users feel safe they will shy away from fees simply to make a few extra dollars and accept the risk that comes with that, and that's on the user. Mercari will ban you for even mentioning going somewhere else with less fees or even for requesting more pictures of the product before purchase. Sellers have to overcharge for their products simply to make ends meet on this platform, I constantly see things sold that when I check on amazon, you can buy for 10-15$ less than the Mercari pricing, but they have to overcharge or they lose out. It's a sad market and they deploy tricks and tactics to keep users coming back. Coupons, credits, deals, etc... None of the other marketplaces need these shady tactics because they are solid platforms and are reasonable and respect their users. If I could leave zero stars I would.

1. The site feels like shopping at a thrift store and there are some really good finds at great prices.
However, returning items is difficult so ONLY PURCHASE what you know you will never return.

2. Customer service stinks. A big Fail. First, you will never reach a live human being, ever- all contact is via email. Second, they make the buyer send six pictures of the items they want to return and it is a crapshoot whether it will be accepted or not. My recent return request was denied because they claimed criteria were not met. Well, a picture of the dress I purchased was a white and black evening gown but the one I received was a dirty mauve/lavender and black evening gown. They must be colorblind, including the seller. I felt they could care less about my satisfaction and I got a canned response. From now on I'm only going to spend $15 or less on that site. Buyer beware!

I used Mercari twice and first time it went fine. Second time I offered a price for an item, seller accepted my price and I made payment. I guess the seller (a few minutes later) got a higher bid ($2 by the way which is ridiculous I know) so she cancelled me and I received a message my transaction was refunded although I have not seen the refund hit my account yet. When I sent her an email asking why she cancelled my transaction she said she forgot she already promised the item to someone else. Really? It showed up a few minutes later sold for $2 more than my accepted bid. $2 really…how pathetic. Mercari does nothing about this unethical and shady business being done by this seller. Beware of seller with seller name "Auriy"She displays a photo of her with her baby on her profile page. I will never again purchase from Mercari and wish I would have read all their awful reviews before I tried their site. Never again!

I certify that this review is based on my own experience!
Sell 2 items and they refund the buyer after I shipped the item!
Never get that money!
They also block me :) But they think :) The resin for suspension was cuz I was selling Persian stuff.
Racist App/racist App / racist App!
Guys go to the app store and left a review on the app!

I hate Mercari. They treat you like crap. They kick you off the first time you make a mistake such as your item no being authentic even though you don't claim it to be. They are ride and I hate them.

I'm new to mercari and thought I'd give it a try over ebay, my two purchases went terribly wrong... first order got lost, tracking said delivered same state as the seller go figure (probably scammed me) and second order was just randomly canceled, no communication to me whatsoever. And now I'm out $60 bucks waiting on mercari's investigation before I can get my money back... its been a terrible experience! I'm going back to ebay.

I've been a seller on Mercari for approx 2 years. I have over 70 5 star reviews. I purchased a Chanel bag to resell for $1,600. When the package came it was stuffed with wrapping paper and no bag. I contacted Mercari and they offered me a $1600 credit to use on Mercari. I financed this bag and have to continue making payments on it so told them I don't want credits, I want a refund. They refused and sided with the seller, issuing them their full payment for the bag. I've now contacted American Express and am starting a charge back. Do not sell or buy from this website unless you don't care about losing your money. I will never go back and will stick to Poshmark.

I sold my first item, shipped the item the next day using mercari provided label, seller left positive feedback. Instead of releasing the funds I was owed, Mercari "limited" my account, so I was basically deactivated from using the app, unable to receive funds. I emailed 3x no reply from cs email. They completely scammed me on my one and only sale, makes me wonder how many times they have done this. DONT TRUST THIS SITE! You have to provide your bank account details, don't!

I have been buying and selling on this site for 3 years, mostly buying, having a couple items for sale here and there. Anyway, I was on vacation and my package came a couple days before I returned. I opened the package and it was the wrong item. So the seller gave me her number claiming she lost the items. Whatever, so I opened a claim to let Mercari know this so I could get a return label and send it back. Mercari then charged me before I could get a response. So I disputed the charge with my bank and Mercari suspended my account...
I then had to close the claim out when the seller sent me the correct item. They took 2 weeks to resolve this. Then the seller sent me the wrong item again and I opened another claim as soon as I received the item. The app is faulty so every time I tried to send the messages on the claim, it kept giving me an error message... Mercari got back to me and said sorry to hear but you received the item so we had to release the funds to the seller!
Then they restricted my account again! This is so wrong of them and they shouldn't be in business.
They should be sued.

The two step verification of taking around $4.00 from you everytime you wish to purchase immediately leads to a decline of any and all cards. The site is very buggy, and even will sign you up with a account before immediately saying you have no account. Oh, and they keep any credit or debit card information you put in with no option to remove that information. It's a scam site. You're better off using Facebook Marketplace or using cash in person.

Sellers pay to use this service I always do the best for my clients but robbery is illegal don't ever support flagmentro and dogs body curiosities stolen good

I ordered my merchandise in June, it is now September. Several emails, no response.
Do not, under any circumstances send them any money. They have taken mine, and will not respond to my inquiries

I purchased two items from them successfully - with cordial communication with the seller and prompt payment. When a went to buy a third item, I was told that my account was permanently closed and banned for life! Why? There was no explanation!

Their customer service is terrible. You cannot get a real person to talk with. If you are 'lucky' someone may respond via email two days later, but all you get is rudeness and attitude.

Look at all of these negative reviews. Is this company worthy of your business?

So I looked online to to replace my Jabra Elite 75t Bluetooth headphone.
Quick google search brought up a pair of new ones still in package, so I purchased them.

Upon opening the package, something seemed wrong. Luckily I had my old pair still.
Comparing the two, the ones from a seller on Mercari weighed less, the LED was two colors, as opposed to the five from my old pair, they would not stop playing when being put in the case and upon closer examination, the colors, logo was different and small print was missing. The dead giveaway that these were counterfeit was that they would not connect to the proprietary app that Jabra offers.

I contacted support, they had me send photos, and I sent them comparing my old genuine set to the ones I got off their site. They e-mailed me prepaid postage, and I sent them back. It was strange though, the seller had a five-star rating.

I went to go write a review so other people could beware, but then I reread the return e-mail and it said that leaving a review, positive or negative, would initiate my money being released to the seller.

So the site is designed so that buyers can ONLY leave positive reviews. Hence the seller that sold me the counterfeit item had only five-star reviews.

I just feel sorry for the people who didn't have a genuine product to compare and still think they got the real product. Sucks for Jabra too, since now there are people out there that think the cheap knock off they got was the real deal.

TL; DR: Buyers with poor experiences are not able to leave a negative review since doing so would release their money to the seller.

I have been selling for less then a month and had 40 items listed when they closed my account cuz of something I did but they will not tell me what, they just send you a link to policy. All my items were deleted and within a day they reinstate me but all my items are nowhere to be found. I messaged them and the last message I recieved was that they had to transfer to a different department that can help. It has been about 5 days and I have sent 3 messages and no response. I have money that I am waiting on so I can transfer all at the same time because they charge 2.00 for every transfer after they already take a lot of money from your sale.
They want you too spend the money from your sales on their site. I for one can not and do not need anything so I do not spend.
I will tell everyone I know not too buy or sell on this site. It is not worth it!