MercariReviews 2,404

Buyer beware. Read the listing very closely and assume you are buying a fake or a knock off. If you are fooled, your return will not be approved.

Terrible site and company. Will never use again.

I made a purchase that was delivered damaged. The seller confirmed it was damaged but it was not provided anywhere in the posting. When I asked for a refund she went non responsive. When I went to customer service they essentially said there was nothing they could do. Stay far away from this company. They are set-up for money only. They knew they have a seller who is selling fraudulent merchandise and still do nothing. They closed the issue without resolving it even though they knew it had yet to be addressed. The closed it on their own.

I had purchase jewerly. Seller ask me give more shipping. I pay more. Two days she want more money. She telling me off your address is wrong.im not ship it. I can't email her she had it cancel. I tell her she wrote address down wrong.my address is there.im afraid buy. Sellers won't ship they have high stars.it is rip off.

They make communicating with their customer service dept impossible. They offer no phone # to call. They only offer a pre assigned limited complaint response options list to choose from forcing u to pick a preset customer complaint topic which at times forces you to have to claim a false reason to even communicate with them. They limit the number of characters u can use in your message screen. They take days to respond. They rarely address the actual topic/ issue at hand. They run you around in circles when trying to file a dispute and address your issue. They close out dispute tickets without resolution. They take no responsibility in their errors that often end up in both buyer and seller losing out on products and money. They allow zero contact between buyer and seller to address certain purchase questions and clarifications via any other venue nor allow them to exchange contact info. They block and delete any message between buyers and sellers that they feel is against their policy. They allow no outside contact or exchange of contact info between buyers and sellers. If an order has an error for any reason they block and delete any communication between the buyer and seller disabling them the ability to straighten things out on their own. They are frustrating, unprofessional and their customer service rates a minus 10. Unfortunately they are one of a handful of online consignment platforms to choose from and their fees are ridiculous a $4 item ends up costing $20 after fees, taxes and shipping are included. Its only a good site if people are willing to pay in excess if $10-20 to purchase an item on top of the listing price.

Mercari close my account for no reason and stole my money. They ask me to complete a verification process. I Completed it 3 weeks ago and now mercari wont even respond. I contact them 10 times. I will file a complaint with BBB and attorney general office.

I sold my laptop on Mercari so I could buy books for school and Mercari sold it to a scam. I didn't get my money nor my laptop. Becareful do not sell anything on Mercari. I have all the emails from their customer service and I basically looked like a joker to them.

If mercari is closing your account and not letting you transfer your funds report any charges from Mercari If you purchased anything recently asap! They really hate that and they will always lose against credit card companies! They stole $80 from my account so I reported $400 worth of charges from them and got it all back with Amex! Someone should sue them

I purchased a train set from Mercari. It arrived early in January. I opened it several days later to make sure it worked before putting it away with the Christmas decor. To my dismay, it's TERRIBLY engineered. I tried repeatedly but couldn't ever make even one completion of the track before it derailed! In other words: completely useless! I contacted Mercari and was told that their "return policy" is 3 days. THREE DAYS. I had to get in touch with them three days after receiving the item. Seriously? I appealed several times and was repeatedly told "tough luck!" Why oh why didn't I stick with Amazon like I usually do? Unbelievable. I intend to give Mercari a bad review everywhere I can find to do so!

IN A NUTSHELL (B/C OF SELLER'S LIKE RITCHIE SUPPLY), THIS SITE IS A SCAM AND A FRAUD AND THERE ARE OVER 2,000 COMPLAINTS ON BBB, AS WELL.

I ordered an automatic curling iron from them that was supposedly new in box. I have never used one of these, so I just thought I was doing something wrong. After a few days of trying unsuccessfully to get it to work, I watched many Youtube videos and figured out that the inside of the barrel was supposed to be fixed, but mine was very loose and flopped back and forth. As soon as I discovered it was not my fault, I contacted the seller and they told me to submit a review through Mercari. The trouble, though, is that I was passed the 3 day cutoff point. (It was the morning of the 4th day!) To top it all off, Mercari automatically gives the seller a 5-star rating if you haven't submitted a review within 3 days, plus I can't edit the review! I am so upset right now. They offered me a coupon for $10 off my new purchase of 50 or more. Are you kidding? I lost $72, and you think that's all you have to do?

I purchased an $18 item that is obviously fake. I was away when it was received and you only have three days to do something before you automatically forfeit your rights, which is ridiculously short. If it's fake, they want you to get it authenticated. WTF. It's an $18 item and I showed them pictures between my authentic ones and the fake ones. They still wanted me to get a statement in writing saying they are fake. It's an $18 item... this is a waste of my time. Go buy on eBay or elsewhere where they provide more support to buyers. Mercari assumes you are guilty until you prove yourself innocent.

I can not believe how this app is even up and running. They rob you blind of what you sell. They take an enormous fee out and then when you get a buyer trying to scam you they just let them scam you! I sold a massive 23 carat diamond ring and the guy paid 1000 bucks for it! This is a genuine mined diamond ring with a authentic certificate! It is gorgeous! The guy gets this huge diamond and now decides he wants to return it! Obviously he is swapping the diamond out! I am just blown away. I sent numerous emails and called and left messages and no reply. Instead they just accept the return like it's a toy or shirt being handled and shipped back! I about flipped when I saw they disregarded me a trusted seller for a year over a no body who's bought nothing from them ever! This guy's a 100% scammer and they just sided with him! I am so upset. DONT SELL ON MERCARI. I have a YouTube channel and I work with diamond and moissanite companies and I am now for sure letting everyone on YouTube know not to shop or sell on there EVER! THEY STEAL ALL YOUR SELLING MONEY AND THEN TREAT U LIKE DIRT! I've sold a lot of diamond rings and all my buyers were ecstatic what they paid for these beautiful authentic diamonds! I'm telling you head my warning. Sell else where! Shop else where!

I saw the ad on TV, so I decided to check out the site to get an idea about what kind of items were advertised there. I never provided any personal or financial information, nor did I attempt a buy activity. Three days later there were two charges pending on my checking account - one for 143.00 & one for 134.00.
I called my bank to dispute the charges and I sent an email to Mercari to have them remove the fraudulent charges from my account. By then they had gone through as legitimate charges. The following day the charge transactions were reversed & the money was restored back to my account. I have no idea how this happened, but I caution all that a simple perusing of the site can have such a result - proceed with care & vigilance.

No consumer protection. They only have the seller protection. I just experienced the worst seller I have ever experienced. No customer service to reach unless we spend money on the site. The seller's heaven, unprofessional attitude, rudeness, scammers, and they block the honest customer's account! (other review). I won't visit this site for my protection.

All 3 orders arrived broken. The sellers said I had to contact Mercari. There is no way to contact them so I contacted PayPal. Once Metcari got my PayPal dispute they offered to refund my money but only if I return all 3 damaged boxes of merchandise. I also have to pay for the return postage! Ridiculous! Then they threatened me that if I ever contact PayPal again over a dispute, they'd cancel my account. I will be contacting PayPal about their terms and their threat. Don't waste your time and money at this company. They could care less about you. They just want your money!

I purchased a tv from a woman in NY. It arrived in good packaging but when I turned it on the picture had blue red and green lines in the picture. The seller was very understanding and apologetic. She agreed to take it back Obviously it was dmambed in shipping. Mercari reviewed the situation for 7 days! And determined it didn't meet those criteria for a return or refund. Now I have a tv that doesn't work. Dont recommend using them.

Horrible platform!

If you are a real seller, be very careful using this site! They will shut down your site and keep your money just due to user error! You can have a 5 star review< sell thousands of an item and if someone complains due to their own user error, they will close your account, keep your money and their is no way to contact anyone regarding this issue! I've never written a bad review in my life!
However, I feel like it is very necessary to warn people about this unethical corporation!
I use ebay, poshmark with no issues.
DO NOT MAKE THE SAME MISTAKE-DO NOT USE THIS SELLING PLATFORM MERCARI

I bought a motherboard from Mercari--first purchase. Motherboard arrived 5pm Thursday and first thing Friday morning I took it to the computer builder's shop to have it installed into my new build. I received a call on Monday from my builder to tell me the board is dead. There is no outward appearance of damage, but the board is dead. In the world of micro-computing, this is the case with defective items 99.99% of the time.
I started the return process immediately and had to provide 8 photos of the item. So I called the builder and asked him to please take the photos. He reluctantly agreed.
I get a message from "Cha" from Mercari asking for more photos to prove its defective. Now I have a choice, drive 45 minutes to my builder's shop, take 10 more photos of nothing, drive 45 minutes home to send them to Maercari and hope for the best? Non-sensical ridiculousness. I'd rather lose $150. Last time I ever buy anything from this site