MercariReviews 2,404

Mercari is scamming and charging more for packages after they have been shipped and deducting from seller profits. Beware

Seller AJFunkin on Instagram and Mercari is a scammer. He posts a lot of items he doesn't intend on sending. Then you send him messages he dont respond. He sells collectibles and Funkos. Beware of him. He will tie up your money then just not bother to reply, why post if your not planning on selling? Or maybe he doesn't have the items. He cancels a lot to which makes me think he's looking to find the items in similar conditions as the pics. That's all I have to say is some sellers are just out to make a quick buck or mess with you and then wine about their collections. Well we are out here too bro. Treat people with kindness or respect and quit showing off on Instagram we all know your trashy scammer.

Be careful when shopping at Mercari. Only completed transactions can be evaluated seller by the buyer. For example if a seller does not ship your product and you are waiting for several days, this will not be reported in the review for others buyers. And their customer service is probably a bot, because they send the same recorded message for any queries on the same topic.

I bought something as a Christmas gift for my brother. It arrived totally broken. Mercari only waits 72 hours after delivery to review the seller. When you don't comply with this time frame, they review the product for you so that the seller gets paid. In my situation, my brother was out of town and didn't receive the item until after the 72 hour period. So Mercari went ahead and rated the transaction for me, and paid the seller. This leaves me with no ability to rate the seller to let them know that they did not package the product appropriately AND it doesn't allow me to get a refund. I can't even send the seller a message to let them know. So I'm out my money and my brother has a useless broken gift. This is a terrible platform that I will never use again.

No matter what has happened, you cannot reach anyone there--it is frightening! I had someone hack my credit card and order items and the police tried to contact them and couldnt call them. It is an out of control sight with a few honest people on it but because there is 100% NO WAY to reach anyone if you are cheated in any way you are out of luck. Worst app ever :(

Ordered a bottle of cologne for my husband for Christmas and when I received it it was a sample from Macys. When I tried to get my money back they refused even after I sent pictures! What a rip off and they did nothing to help! Rude customer service very shady company and they deleted my account as if my feelings would be hurt stay away from this scamming site!

First time user and I already upset. I made an order, got a confirmation saying they have my money and item will be ship. A day later got a email saying seller change his mind. Tried to contact customer service or write a review on the website but its impossible, even to talk to a person to see what happened.

I posted my $3000 treadclimber machine for sell on this site. It sold finally for $548. I was the recieve $477 once Mercari took their cut. They tell you that they would provide the shipping label (well you are paying for it out of your profits). Then they are partnered with UPS to pick up your item for shipping. Not only was it hell getting UPS to get the item, but Mercari provided the wrong label. When I reached out to get a update label, I was told the pay the difference for a new label. But I would not be eligible for shipping protection. I took a chance used their label and UPS broke my machine. The buyer got their money back and all I got was an email stating that I was not eligible for shipping protection because the label had the wrong weight. I get nothing, but a broken machine that can no longer sell.

They lied and said my package was overweight to steal my money. I will NEVER sell anything through Mercari again… their fees went up twice since I was selling with them and now they choose to lie and steal the rest of my money. I weighed my package on a commercial postage scale and it said one pound 0 ounces. They charged me an extra $12 postage saying it weighed 1 pound 1 ounce. I am not sure how it gained an ounce going to the post office… come on this is absolutely ridiculous! NEVER again!

Today was my first time using Mercari, and it'll be the very last time too. I tried to buy an item that I found listed on Mercari through Google, and in order to buy it I opened a Mercari account for the first time. Mercari has a make offer function and I thought the listing price was high so I made an offer that was $10 lower than listing. The seller accepted my offer, but after the seller accepted the offer, the transaction actually failed. The seller wrote me and told me this has happened to her multiple times; when people made offers and she accepted, the transaction would for some weird reason fall through. So I just decided to try again. But when I was trying to make the offer again, I saw that it had been advertised on the items page that an offer had been made and that it failed, and suddenly this item was in two other people's carts. (Mercari must've notified these people who were watching this item about this failed transaction of mine, so suddenly everyone was trying to buy it.) So instead of trying to submit the offer again and losing it while waiting for the seller to respond, I just paid full price. This whole experience was STUPID! It sounds to me like there's a giant flaw in the system. Why would you provide a make offer function if it doesn't work? Are you intentionally trying to sabotage the buyers' success so you can create opportunities for the item to sell better? Well good job, you may have made this item sell at full price, Mercari, but you lost me as a customer FOREVER! I'm definitely going back to eBay and NEVER coming back to Mercari again!

I am a seller on Mercari. I sold two watches to a customer. Because the shipping had not updated in Mercari's web system, the buyer requested to cancel the purchase of both watches. I reached out to the buyer and told him that both watches and a special holiday gift were on their way. They buyer was excited to learn this and shared that they were grateful to me because they really did want the watches. A few days later payment for both watches appeared in my account with Mercari and then a few days later, the money for one of the watches was deducted. I then began engaging Mercari's support person. She informed me that Mercari canceled the transaction at the customers request. I explained that the request was made prior to the buyer learning that I had already shipped both watches in the same box along with the holiday gift. I further explained, that if I couldn't send the watches,, I would have canceled the order myself. Why did Mercari step in and cancel my transaction? The support person insinuated that I didn't send both watches. I informed her repeatedly that I did. More so, if one watch was received, they both were because they packed together in the same box. I requested management, conference calls, reinstatement of the chat between me and the buyer (that Mercari deleted), review of the package's weight, discussions with the buyer... none have been followed up on and it's been weeks. I need to get paid now. I'm not working and depend on my sales. More so, it's my property and i'm not just giving my stuff away. I need help immediately!

I have been selling on mercari for a long time and they have had no issues with taking the almost 15% DONT LET THEM FOOL YOU THEY CHARGE A PROCESSING FEE ON TOP OF THE 10% They just notified me that my account was shut down because I was a previous user. AND YHEY WOMT RELEASE MY BALANCE OF OVER $1670. 00!

THE WORST! THEY ARE QUICK TO SHUT U DOWN AND TAKE UR MONEY.SO MUCH BETTER WITHOUT THEM INVOLVED IN UR BUSINESS.STAY AWAY IF NOTHING HAS HAPPENED TO U YET...STICK AROUND I PROMISE U...U WILL HAVE PROBLEMS SOON! MERCARI U SUCK! I HOPE U CHOKE ON THE MONEY U STEAL FROM PEOPLE

I use to sell at other platforms and I have sold over 1000 items and I am a five star seller. If YOU the buyer are not sue about a description just ask. Most sellers will post more pictures, do YOUR due diligence and ASK! If the

If you want more pictures ask if you need a better description ask!. I've bought and sold many items and my experience compared to other platforms has been great. And yes you must rate be an item in order the the seller to receive thier Money, it's only fair.

I have been on Mercari for 5 years. 90% of the sales were delightful. It's the other 10% that may drive you mad. It's impossible to contact the company to my knowledge it's owner is in Japan. I sold a nice coat and after I shipped it, the buyer then unsubscribed from Mercari. Mercari cannot get the money from the crook, my coat is not worth the hassle of a drawn-out lawsuit. I may be looking for a company which is rated for better customer service.

I have been fighting since November of 2021 to get 176.74 back from a seller that sold me a fake necklace. I reported it to Mercari and I contacted the seller immediately letting them know that I would refuse. The seller saw the message for cancellation but sent the necklace anyway. I refused and never touched the package, and although Mercari said once I let them know it was refused that they would refund me, they never sent a refund. What is crazy is, the seller is not even a real company and the return address is a fake. The post office sent me a letter stating they still have the package but it is undeliverable because this company does not exists. I am fighting with Synchrony bank now because Mercari lied about me having the wrong tracking number. Do not buy from this site. You will get scammed!

This site says it allows returns. But once you review the item or after 3 days, you can no longer return.

I ordered my dad 3 Cincinnatti Reds bobbleheads from Mecari for Christmas, They came in a box that was taped up so I wrapped it and he opened it up when we celebrated Christmas as a family. ALL THREE BOBBLE HEADS WERE WRAPPED SO POORLY THAT ALL THREE WERE BROKEN. One was completely broken in half, one was missing a bat and his foot was broken and the third ones face was broken. This was a gift for my dad and when I called they refused to refund my money or replace the broken bobble heads because it was not within three days of receiving the package. Why would I open the box, it was a gift. DO NOT ORDER FROM THIS COMPANY. THEY WILL NOT WORK WITH YOU AND THEY PACKAGE SO TERRIBLY THAT THE MERCHANDICE WILL BREAK. I am so disappointed and will never order from Mecari again.

Look at all the Michael Jordan / Kobe Bryant # 8 of 10 Upper Deck Dual Counterfeit Fakes on Mercari.

I just reported around 40 of the same # 8 of 10 counterfeit. Think Mercari will do anything.
These are unlicensed, unapproved counterfeits that infringe on the copyrights and trademarks of
Upper Deck and the NBA.

I wish the next TV or radio ad I see/hear from Mercari would lay out that there site is full of counterfeits.
What a great reputation to put dollars over people selling counterfeits.

These counterfeits are easy to spot. They contain:
- cloned / duplicated serial numbers
- Upper Deck Security Holofoils that are not real - just copied or photocopied.
- Contain statements of authencity that if a reprint are not true.
- Contain no disclaimers about authencity (fraud) and Reprint is not printed on the card.

Look at the 3 rd image. 20 of 22 in the image are sold counterfeits - and those are from one seller.
How can one seller continue to get away with selling counterfeit after counterfeit.