MercariReviews 2,403

I sold a golf club for $100 to someone who said they received and empty box. Person just created an account and had no buying or selling history while I've done so plenty of times. They took the side of the scammer so now I'm out a $100 and a golf club worth over $100! Watch out for that site. Be very careful. Posted profile photo of scammer to show how obvious it was. Freaking pathetic.

I tried to purchase products from Mercari several months ago, out of 4 purchases only one was the right item, one was the wrong item and two orders simply died due to their failure to communicate or ship, so I cancelled after 2 weeks.

My current order is about to be canceled for the same reasons, failure to communicate or ship.
Great News, PayPal is aware of Mercari's practices and gave me an immediate refund. Obviously too many refunds to Mercari buyers, due to fail to ship or to ship the right products.

Made the mistake of thinking they got better. Now way.
I am now waiting for an item to ship, that has not yet shipped yet should have been delivered, according to Mercari, 4 days ago.

So the sellers, fail to communicate, ship the wrong parts, fail to ship or ship promptly.
Then Mercari, blocks you from leaving feedback unless the sale completes.
So they all have unreal and unearned very positive feedback provided by Mercari, regardless of how terrible they are.

They overcharged for shipping and they take it out of your profit after the buyer pays shipping they will make you pay for shipping too it's a ripoff

For some reason, over half the items i buy on mercari do not pan out (Seller never shipped and disappeared, seller sends defective item...). I only made less than 10 purchases so that's enough for me to stop using them. No matter how tempting the price/deal, u'll get more than u paid for! (hold my money for 3 weeks until issuing credit, which takes another billing cycle/month to receive the credit sheesh)

As a seller I had a bad experience recently selling a wireless phone. I was unable to respond within 24Hrs. Of notice from secretariat about whether cancel or not cancel the deal. So, the arbitrator Mercari canceled and I am faced with the lost of my product which remains in the custody of the buyer without receiving any payment for this product. When asked they reply that this deal is closed, but if one party is at loss then how this is a closed deal. This is arbitration>? If so then it really sucks!

This company is AWFUL, with terrible "customer service agents" (using them words loosely). They are not at all friendly, have no people skills, and refuse to contact you back in regard to issues that you may or may not be experiencing. I stopped using an older email address bc I just was not using it anymore & everything else was under my newer email, so I changed my email address linked to my Mercari account. Once I changed my email, it would not allow me to make any purchases. I contacted their "support" and they closed my freaking account. Now they refuse to allow me to create a new account bc I have the same phone number. Never a day in my life have I dealt with people of rudeness to this manner/degree. I personally like spending money on Poshmark or eBay anyway as I am less likely to get sold items that are not authentic & are mislabeled in listing, which has occurred over five times.

I had purchased a couple items on Mercari just fine. But I sold something for $100 and they have been holding my money every since. They will not "release" your money for transfer to your bank until you verify yourself. Three separate times I have "verified" through their instructions on the app and still NOTHING! Cannot speak to an actual person, only through email contact. I have gotten two replies to like 5 emails now and the last one said my selfie did not go through. Did it again and waiting again for a reply. I have a headshot right on my account page that matches my driver's license. This is ridiculous. They are holding MY money ransom for no good reason and I am very frustrated. Will NEVER sell with them again. Look them up on BBB, they have over 3,000 complaints! Should have looked at that before I sold anything. Crazy! Once they "limit" your account, you cannot do anything on Mercari. I have sent them lots of emails and only two times have they emailed me back.

Apparently some sellers at Mercari don't have experience in selling nor that website has a way to make them compliant of standard trading rules. It takes weeks for an item to arrive, if you receive a wrong and/or damaged product due to poor packaging practices you'll have a hard time getting a refund or any reparation whatsoever. If you want to leave a bad rating for the seller you'll have to accept the product and then you're screwed. Appears Mercari has bad practices towards buyers, the ones really bringing them revenue. Sadly, I'll have no other option than to stick with Amazon and eBay, I have always got satisfaction from both this sites. I wish there were more responsible and reliable web sites where to buy.

I bought floodlights from seller after he accepted my offer. I completely paid for the item and waiting for having it shipped. Very next day a seller cancelled the order and sold it to someone with more money. Later stated that I should have paid more with ring camera. Later he blocked me from buying anything. I complained mercari about this what he did and showed all proof sadly mercari didn't anything about this wrong doing and let seller have selling account. Seller account info: rjh. Esww in the picture attached.

I purchased a "Citizens" watch. When I received it had a damaged metal band and it was a knockoff sold by the seller "varieties". I requested a refund and complied with submitting the photos required. Two days later my request was denied and I was not allowed to "rate the seller". This is why everyone has a 5-star rating. You will never be able to talk with a human. I am stuck with a Chinatown fake watch. Disappointed with Mercari on this issue.

Buyers beware if you purchase items from Mercari and is canceled afterwards and relisted. You don't get your refunds. You get a run around about it will take so many days to get your refunds or they didn't charge you but in fact you are charged on your bank account and never received refund. Got ripped off big on many items.

Unacceptable - bought something and when I got it, it was not at all what I expected

The seller said she was sorry for the issue an would handle it. I did a refund request on Mercari and they refused it (even though this is a Louis Vuitton keychain and I would never have paid this much had I know it was almost dry-rotted!

Before I could even get the info back from Mercari, the seller blocked me and I can't message her OR leave her feedback.

Mercari said I could "sell it back" on the site, but why would I want to sell something that isn't in decent shape? Unacceptable! So just turn around and pass this problem to someone else?

They keep emailing me saying they are sorry but won't fix anything. If you are sorry, fix it!

I just sold a purse for $500 on the site, so they have made their money off me, but won't fix it when someone else gives me junk? Really?

Use Poshmark instead

Seller is J. Love JJ (with a heart behind it) - see photo

So don't buy from this seller- look what I paid for it, look how thin it is! It is stiff and very small. Doesn't have a keyring on it either. Yes, it is authentic but it isn't even usable. Won't fit a credit card, chapstick or really anything!

On two separate transactions Mercari refused their shipping guarantee after packages were damaged by carriers. They give their canned response that the item was insufficiently packed which was not true. What good is their guarantee if it is never used. Beware-do not trust their guarantees.

I've been a member on Mercari since 2019. I have experienced some terrible transactions on this site, a few good. The majority of the seller's on this site NEVER respond to questions customers ask about the seller's items listed for sale. Sellers also have bad habits of listing product they no longer have in their possession, also selling non authentic product, such as perfumes. This actually happened to me a couple of weeks ago and I was totally out of my money on a non authentic perfume purchase. Mercari does not guarantee against non authentic product. All these sellers care about is to sell product, no questions ask regardless if stating on their listings "ask any questions", "all questions welcome"! Mercari does nothing to enforce the behavior of their sellers. I'm speaking of the majority of the sellers, however there are some that are very dedicated and care about their selling reputations. Therefore, the best I can suggest is shop at your own risk on this site! Good luck!

I purchased a hat from this site... but when the hat arrived it was a child's hat... Seller said it was a mens hat... I could hardly even get it on... I immediately contacted them and explained the problem... I wanted to return the hat and be reimbursed but... They denied my claim... They said the seller did nothing wrong but he clearly said "men's hat". Worst customer service... I couldn't believe their reasoning... So, I canceled my account with Mercari... I do not want to do business with a company that clearly doesn't care about their customers... This was not a complicated situation to understand, but they made the wrong choice...

The site does not allow listing collectible coins but has a category for collectible coins. They will suspend listing privileges for more than one violation, but there are numerous collectible coin listings on the site!

I bought a hpa tank off of mercari. Went to list it a few days later because I no longer needed it and they removed my listing for prohibited items for sale. Like what? I literally just bought this off of mercari. Ive had nemours problems with sellers and buyers. I will be going back to eBay and suggest everyone else do the same for mercari fees are outrageous aswell. Thought I'd give this app a try but it sucks. Won't be back

Shop elsewhere. They say they stand behind the merchandise... they don't. My items arrived with 3 of the 4 banana boats shattered. The only way I could get my refund ($25) was to pay RETURN SHIPPING OF 25,-50 FOR 1 undamaged Banana boat.
No way on the app to indicate damaged goods
No phone number
No email address
Paypal had to intervene, however, they don't charge the seller for return. I am now the prous owner of the most expensive vintage Banana Boat on the face of the earth.

The first time I ordered from mercari the seller broke my sunglasses and didn't send them. I have ordered since then a few times and every time it's taken about 2 weeks to get a product, it's beyond unbelievable that these people won't ship these things out on time and they lie about shipping them out. This is a fact.