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Never received what I bought, seller never shipped out…been trying to get a refund for 60 days. Finally got a email receipt that they were refunding back on my card Aug 1, never got refund. Phone always on hold forever than their system hangs up on you. Back and forth on emails with no response to a solution. Disputed on my card still in review, all for $33.95. NEVER SHOP ON MERCARI! It's not eBay! A warning!
I sold a fragile cosmetic product on Mercari, following their recommended packaging guidelines carefully. Despite this, the item was damaged during shipping. When I contacted Mercari for assistance, they refused reimbursement, stating that my packaging did not meet their standards, even though I followed the guidance. To make matters worse, the buyer was allowed to keep the damaged product, leaving me, the seller, with no choice or recourse. I have contacted Mercari multiple times and filed a BBB complaint. Their response did not resolve the issue, and I remain dissatisfied. This experience suggests that Mercari's policies favor buyers over sellers, particularly in cases of fragile items. Sellers should be aware that even when following packaging instructions, they may not be protected.
Bought a keyboard that ended up being misrepresented by seller. It arrived and was sticky af which indicates liquid damage. Initially I thought it worked because I could get it to type but it didn't work as it's supposed with the program it's supposed to work with. It was a shift keyboard that's programmable and it wouldn't connect. They said they'd do the return if he agreed to it as I had prematurely rated him not knowing as a new user how this site works. He agreed to the refund. It's all in writing but instead they closed it because I was away from my computer for 24 since they sent their last message and they did not do the return. Then they accused me of altering the item. They accused me of not asking for the refund soon enough. I had the keyboard less than 12 hours and told them it was not working and I wanted a refund. As soon as I threatened charge back they were all "don't do a charge back". Ultimately that will probably be where this ends. After days of going back and forth and them accusing me of random 💩 still no refund and they claim they can't because they released the money on an item they know is disputed and don't work. They now say the only way to get my money back from the dude is to post it on their site and resell it to him. What they don't say is that they would get a cut of the $$ a second time. So this is their scam. They do not protect buyers at all. They are nothing but a scam site. Avoid at all costs. There was no warning as to not being able to get a refund if you left a review. I've only dealt with the site once before and that was to buy a key set and then i could not get into the account ever again and had to make a new one. I tried logging in on my phone to deal with this and their site won't let me log in on my phone. It's really not a user or buyer friendly site. Be prepared to get scammed here.
Mercari is a complete joke. Their customer service is absolutely unacceptable. The employees are rude, dismissive, and treat you like you're an inconvenience to them, rather than a customer they're supposed to help. It's clear they don't care at all about providing any real service. The whole team seems like they're just a bunch of clueless, arrogant, COVID rush hires who have no idea what they're doing. I was dealing with a simple return, and five different employees had a nerveous break down and couldn't handle it. Not a single one could solve the problem or even act like they cared. If you're looking for a company that respects you as a customer, look elsewhere. Mercari is definitely not it.
If you receive your product on a Friday afternoon and you don't test to see if works by Monday, your out the cost of the product
I place an order with this company, which is from the vendor CHICKDUCK
after the order was received I get 72 hours to request a refund or post a complaint.
I ordered an Epson printer for 50.00, and once it arrived I took it out of the box and plugged it in (installing brand-new inks that cost 60 that are now not reusable) the printer did not work. I did all the troubleshooting recommend by Epson and ran a printer test, and nothing printed, blank pages, it did not work. I tried to go on to their website to file a complaint, I filled out the pages but the webpage would not let the submit page click thru. They have 72 hours for you to file a return request, I received the printer on Friday the 3rd, I tried to use it on Saturday and then tried to submit the request it would not go thru, I tried to call them and they are closed on the weekend. I called them first thing Monday morning and my 72 hours had passed there is nothing they can do for me, so they took my money for a broken printer, I cannot leave a review because it is after the 72 hours nor can I contact the seller. I want my money back 72.00
As sales margins lowered, competition gets stiffer, and inflation takes over in 2023. Fuel and Shipping cost takes a big hit. And so does Mercari a company that is pushing shipping through Mercari as their profit maker. Mercari as of today 2023 is investing heavily in the questionable outsourced Indian "bhenchod' 'madarchod' 'chutiya" leadership and marketing strategy.They are trying to separate themselves from EBay, Offerup and Etsy and Facebook MP. And so they have done questionable things with policy that are very unethical but acceptable by Indian "behnchod"company standards. One big issue I recently experienced is with their app on IOS Apple Store. Their Mercari app unlike Ebay or Amazon or Offer up will not have gallery and folder permissions in settings. Instead it will have back door access through the app itself and so if you open the app and browse your gallery and files to upload photos, it will not allow you to disable access the normal way the above apps do (in their settings)after uploading. This is a very questionable and big vulnerability they incorporated.
For them this allows the app to see all your gallery post including your sales items and this is what can be used for them to sale your data or strategise!
Then recently Mercaris "Bhenchod"marketing and support have been analysing sellers who do not use their shipping service and making purchases off of Maercari, and so have unethically been pushing them off their platform or force them to use Mercari shipping by:
Using ghost /fake (Mercari employed) accounts or AI buyers that will randomly like your Sales Post and then purchase it. THEN since it is a Mercari Ghost buyer ( who works for Mercari) they can choose to incorporate a fake address that will be return to sender or process a legitimate address to the ghost buyers location. All of this will cost the seller in the end because if you don't use Mercari shipping you do not get refund in shipping.
The Ghost (Mercari employed) buyer is a product of this Bhenchod marketing strategy that Mercari is employing as of 2023.
These are only two major issues I have experienced. Well that and besides their pathetic shady AI of bidding and negotiating prices against legitimate buyers, the. Along with the fake AI "likes" of seller items that seems so in-genuine and fake and Bhenchod marketing! ( seriously a "like" at 4am?)
As of now I recommend Mercari as the very last place to goto, and if selling be damn sure to use their shipped from Mercari and do everything they force you to do then prey their Bhendchid AI Ghost Scam teams doesn't target you.
Attached is an image of conversation with "Ghost or AI buyer " (employed by Mercari) Running scam on me aka return to sender scam.
Seller didn't bother to ship for 3 days as rules require: then said a snow storm is coming and it will be another week. I asked to cancel and they ignored me. Macari by rules, is supposed to cancel order and issue refund in 24 hours after cancellation request if shipper did not ship item.
Also the staff is very nasty messaging you, I told them my bank went ahead and issued my refund, and you have to pay my bank back for dispute because I don't have to item or want it. And the seller didn't follow rules shipping within 3 days. The site staff messaged me and said they will issue me a refund in another 8 days and I said ok. (My bank will take the refund from me) I said ok.
But the staff is unprofessional and not on task. So I don't recommend buying here. If they don't ship within 3 days or by 3 days your bank can dispute the charge as fraudulent and put your debit purchase refunded back to your card.
Don't buy here stick to eBay. They are very unprofessional behind their home computer or where this lady is. They don't even have an active phone number. Call your bank to get quick refund. They are not protecting buyers and allowing sellers to ship when they feel like it. That's not what you signed up for… that's unfair practices and unprofessional. Get out of there just delete your account.see attachments. The seller tried to say I didn't buy item on march 1st. Always green shot if you're going to shop here at this 3rd rate app. They are very tacky very unfriendly staff who ever she is behind the computer logged in communicating with buyers. We are the reason the site exists. The buyers are most important. Not the hired staff or tacky sellers. Sellers are done a dozen. Inflation is coming worse so don't count on high sales. I personally hope justice is served for this sites owner. We are going to report them to a government overseeing their activity online for fraudulent practices. Disgusting
I sell and buy on Mercari and like their customer service because I recently started selling/buying on another website too and I realized that Mercari's customer service is better, although selling on that platform is quicker. Unfortunately, if you buy trash or fake on that one, their customer service won't take it seriously, will be slow, whereas Mercari will support you and straight away. So now I am more confident in buying from Mercari. Knowing that if you are scammed, they will let you return it, gives you peace of mind. Thank you Mercari.
The website gives you two days to review the product after receiving, the product I got is for sure fake. But I realized that after two days, the website gave the seller 5 stars automatically after two days.
Looks like there is lot of scamming happening on this website.
They favor dishonest buyers who lie about the condition they receive a product in and then return items in a worse condition. They will not ever side with a seller, even when the seller provides photo evidence of a buyer being dishonest. Do not waste your time shopping/selling on Mercari.
MERCARI CHANGE YOUR "FAST RESPONDER" CRITERIA SO AS NOT TO WASTE THE BUYER'S TIME. The "Fast Responder" rating is misleading. If a seller does not answer a question, the rating should be removed, so as not to mislead and waste the buyer's time. A seller that just got started has no sales history, and is only selling one item was given a misleading "Fast Responder" rating. The one item they are listing has no size description. There are four different sizes of that item, and it's hard to tell from the photos what size the item is because of the way the photos were taken. I asked the seller what size the item is, and the seller has not responded. The title and description do not list the size. Then, I saw that the seller went on long enough to lower the price of the item, but did not respond to my question. I wasted my time asking a question to a seller who has a "Fast Responder" rating, but is not even answering a simple question.
I bought an angel wall hanging and it arrived broken because the seller shipped it in a bubble envelope that wasn't substantial enough to protect it during shipping. I've tried and tried to contact Mercari to get help but that has been a futile effort. Don't ever shop with them if you want customer service. There isn't any. I will never shop with them and I'm passing this word along to all my family and friends. It is truly an awful shopping experience!
I tried to buy a laptop on Mercari. Seller tried to scam me and sent box of junk, it's now been 12 days since I returned the item and Mercari is still holding my money, they won't tell me.when they will be processing the refund. They are just holding my money for no reason. Their supervisors won't tell me more and has been extremely rude
Shipped to customer, item sent back to seller, seller didnt recieve, No help from Mercari, loss $$$$
I have ordered from three different sellers. After a long delay they cancelled my order and refunded my money. My thoughts are why list it in the first place, either you want to sell it or not. Stay clear of Mercari.
After selling over 350 items, with virtually all of them except 3 being 5 star reviews, I had a sale and the item arrived damaged/broken to the buyer. The buyer filed a claim per Mercari's procedures and they (Mercari) said it is actually a case of not as described vs damaged so their employee changed it to that. The buyer tried to get them to correct the mistake they (Mercari) made multiple times (at least 5 emails per the buyer) but got so frustrated with them because they latched onto the "not as described" thing. After I got involved, it got worse and worse. They are difficult, if not impossible, to get in touch with. It is extremely frustrating to know that they have made all the fees they have off of me and can't refund a $36 item to me despite both me and the buyer providing them with photographic evidence of the item's damage. This has left a sour taste in my mouth after being very happy with their service since starting. If you do use Mercari and have an issue with an item damaged in transit, be prepared to not have them support you at all and have no ability to deal with a reasonable person there. Next, I'm filing a complaint with the BBB. The picture is the part that comes on an electric cord that you turn the dial on to turn the light on/off. This is what Mercari terms "not as described" vs "damaged". Does anyone know of any legal recourse of how I could pursue this against Mercari?
Dishonest sellers abuse the short returns window, sending used items advertised as NEW and gambling that the buyer will not process the return within Mercari's 3 DAY return policy. Then Mercari's return process is so lengthy that it is difficult for the buyer to complete the return within the 3day window! Then after return is complete and your refund is processed, Mercari does not allow the buyer to rate the sleazy seller and rates the seller positively! Un fn' real! Mercari needs to be fined or shut down for unfair trade practices!
When I first started Mercari it was a decent and legit site. Now anyone can just come on, make some fake listings and get away with it. I will never shop Mercari again. Nor will I sell on this platform either. Was scammed for the first time by someone who supposedly made a completed sell but it was not legit. Then it takes forever to get ahold of customer service. And when it's on the weekend it's impossible so the 3 days you are supposed to have to rate or dispute just goes by. Never again. The seller sent me an empty tiny envelope when I ordered shoes.
So many problems to complain about...#1. Not able to speak with a human...#2. No way to confirm delivery if item is marked undeliverable...#3. They give your money to seller even if you don't rate the delivery...so it's ripe for fraud! Most sellers are great and honest...but a handful are just scammers!
I bought an item off Mercari from a seller that was advertising an item made out of aluminum and when I received it the item was made totally of plastic and was defective. I received it while out of town for work and when I returned and found this I was told I couldn't contact the seller since it had been more than 3 days since I received it.
Stay away. Very far away. Basically full of scamers and crooks. Especially Pypertek store. They will stael your money.
5 days ago I received a ceiling light I had purchased, advertised as 'new'. It came without any of the parts necessary to mount it to the ceiling. So I reached out immediately. Support asked for photos and a detailed description (it wasn't very complicated -the initial message covered it) so I took and sent two photos that showed clearly the one and only item I received with a detailed description of the problem. They responded that they wanted more photos. I didn't see their message for 24 hours so they closed the case, finalized the order, and made it impossible for me to get a return or even post a review on their site. They automatically gave the seller a 5 star rating on my behalf apparently. How could they go and close a case like that? They basically said "sorry, you didn't send us enough pics within 24 hrs so we're not going to help you in any way." Unbelievable. And now, just 5 days after receiving the item I cannot return it; I'll just throw it in the trash because it is unusable without it's proprietary mounting hardware. I can't believe this kind of business practice is happening in 2023.
Of all the orders I have ordered I typically have not had too many issues but over the course of 8 months 3 of the orders I have purchased have been frustrating. One order from June of 22 the seller sent wrong Item, I know what I bought and what description section says, I tried to message seller and no response… then in November of 22 I offered an amount for a set of hair products the seller accepted offer and then never sent order, now am dealing with another order that the seller only sent one correct item, description section says one thing and never sent part of the order. When I messaged her she says sorry for the mistake and has the item but never offered to send, then when I ask her if she plans to send that item she says she needs my address and typically can't create a shipping label without my purchasing something else, are you kidding me? It's your problem seller not mine, figure it out…. It's not hard go to the post office or UPS, write my address on the envelope and they will print label…. So over this app…. Will not be using anymore… too many issues and stress just to get the items you order.
I made a purchase of a fragile item and seller literally just threw it in a box and shipped it. No packaging. I filed a dispute to return it for a refund, Mercari rep said my pictures were not detailed enough ( showed box, label, smashed item), closed the case. The worst part was I was unable to leave a review for the hapless seller. Never again.
