Mercari

Never received what I bought, seller never shipped out…been trying to get a refund for 60 days. Finally got a email receipt that they were refunding back on my card Aug 1, never got refund. Phone always on hold forever than their system hangs up on you. Back and forth on emails with no response to a solution. Disputed on my card still in review, all for $33.95. NEVER SHOP ON MERCARI! It's not eBay! A warning!

I sold a fragile cosmetic product on Mercari, following their recommended packaging guidelines carefully. Despite this, the item was damaged during shipping. When I contacted Mercari for assistance, they refused reimbursement, stating that my packaging did not meet their standards, even though I followed the guidance. To make matters worse, the buyer was allowed to keep the damaged product, leaving me, the seller, with no choice or recourse. I have contacted Mercari multiple times and filed a BBB complaint. Their response did not resolve the issue, and I remain dissatisfied. This experience suggests that Mercari's policies favor buyers over sellers, particularly in cases of fragile items. Sellers should be aware that even when following packaging instructions, they may not be protected.

Bought a keyboard that ended up being misrepresented by seller. It arrived and was sticky af which indicates liquid damage. Initially I thought it worked because I could get it to type but it didn't work as it's supposed with the program it's supposed to work with. It was a shift keyboard that's programmable and it wouldn't connect. They said they'd do the return if he agreed to it as I had prematurely rated him not knowing as a new user how this site works. He agreed to the refund. It's all in writing but instead they closed it because I was away from my computer for 24 since they sent their last message and they did not do the return. Then they accused me of altering the item. They accused me of not asking for the refund soon enough. I had the keyboard less than 12 hours and told them it was not working and I wanted a refund. As soon as I threatened charge back they were all "don't do a charge back". Ultimately that will probably be where this ends. After days of going back and forth and them accusing me of random 💩 still no refund and they claim they can't because they released the money on an item they know is disputed and don't work. They now say the only way to get my money back from the dude is to post it on their site and resell it to him. What they don't say is that they would get a cut of the $$ a second time. So this is their scam. They do not protect buyers at all. They are nothing but a scam site. Avoid at all costs. There was no warning as to not being able to get a refund if you left a review. I've only dealt with the site once before and that was to buy a key set and then i could not get into the account ever again and had to make a new one. I tried logging in on my phone to deal with this and their site won't let me log in on my phone. It's really not a user or buyer friendly site. Be prepared to get scammed here.

Mercari is a complete joke. Their customer service is absolutely unacceptable. The employees are rude, dismissive, and treat you like you're an inconvenience to them, rather than a customer they're supposed to help. It's clear they don't care at all about providing any real service. The whole team seems like they're just a bunch of clueless, arrogant, COVID rush hires who have no idea what they're doing. I was dealing with a simple return, and five different employees had a nerveous break down and couldn't handle it. Not a single one could solve the problem or even act like they cared. If you're looking for a company that respects you as a customer, look elsewhere. Mercari is definitely not it.