MercariReviews 2,404

They immediately took the buyers word that the item wasn't as described. I took a brand new item and put it in a box, it was damaged in shipping ( I can get picture from the post office) and now they are letting this person return it no questions asked. I'll be out 164$ and stuck with something damaged and worthless. I just wanted my item covered, and they wouldn't even do that!

I buy hundreds of things online each year. Recently I found a few things on Mercari and placed orders. The first two transactions went smoothly. Then within two days, two of my orders were canceled by the sellers. Both of them left massages saying that the items had been sold. I understood these kind of things happen, so I just accepted what the sellers had said. But the next day, I found one of the items was listed by the same seller(Yolopetunia)on Mercari for a much higher price. I know this item is unique, I wanted to buy it, even at the new higher price, but my order didn't go through because the seller had blocked me! I tried to contact the seller. It's blocked too. I contacted Mercari for help. They were not concerned about the sellers misconduct, but advised me to look for something similar to buy. And they have no control over the seller blocking me! The didn't even try to contact the seller on my behalf to solve the problem. I didn't get any Buyer's protection from Mercari. According to Mercari's cancellation policy:"All Mercari sales are final and should only be canceled if the seller cannot fulfill the order." In my case, the seller lied to me about the item being sold. The seller lied to Mercari about the reason for cancellation. But the seller was able to list the same item the next day for a higher price without any consequences whatsoever. The seller had no proper reason to cancel my order in the first place. I have contacted BBB to file a complaint. I will stay away from Mercari and close my account there after I have received the items that I have already purchased and that have been shipped. I don't want to waste anymore of my time and energy using Mercari. There are plenty more options out there.

Mercari stole shipping money from me. They did not attempt to resolve it at all. I am a 5 star customer and they treated me like a robot. Terrible customer service towards sellers. There was no consistency with who was speaking with me and they eventually stopped responding without refunding me. Their policy is robbery.

Mercari protects unethical sellers. I purchased an item that was listed as new. When I receive it was broken and clearly not new. I put in a request to return and it was denied because I couldn't prove my case! Clearly the seller listed it as new I sent pictures from within minutes of delivery and the burden was on me? NEVER USE THIS SITE

I have sold many things on Mercari as well as other sites. I take pride in making sure I describe my stuff perfectly as well as ship it the same day or next morning, depending on when item is bought. Their rating system is terrible. People can give you a lower rating based on when they feel it should arrive. Mercari can see when you shipped item, yet they feel it's ok to leave the lower rating on your profile. They say they can't remove it. That is not fair to the seller who really is efficient. Their fees are also higher than other sites as well.

I bought a sosno beam TV sound bar. The seller only sent a tracking invoice. The tracking said my sound bar is delivered in my mailbox. How can a sound bar fits in to the tiny hole of the mail box? I we to support and get help the support will make you rates the transaction and close the case. Even you rated unsatisfied. Don't even buy at this website. Most of the listing are scam. The website protects the scammer not you! My money is down onto the drain now. Don't buy anything from there. Don't buy anything too good to be truth.

They are the most difficult company to get any resolve with. Poshmark will go above and beyond to help. I've had nothing but problems with Mercari. Dooooo not waste your time with them

I bought a bracelet and it broke the same day that i received it and i asked for a refund and they didn't want to help me.they stole my money 301$

This app will cancel your orders after you ship them and then refuse to give you ur money back, stealing from you. This happened on multiple occasions, and customer service is horrible. You're much better off selling things yourself than using this horrible awful app. If I could rate it a zero I would. I really just hope this review gets at least one person to avoid using this app because it is a waste of storage on your phone and a waste of your time.

Mercari advertises they have high good ratings. But that is misleading because they deliberately set their system to ask you to contact them before you rate the purchase. Then when they decline your request and the customer wants to rate their experience, the company "auto rates" neutral to prevent the buyer from submitting their own personal rating. The items are expensive because they are a platform reselling high end items and their return policy is horrible. Beware because you wont be able to describe poor customer service or behavior of the company if you go to customer service upon receipt of goods. It is better to rate it right away otherwise they effectively block you from telling the truth. It's a shameful practice.

I ordered a pretty pricey ceramic bread cloche from a seller on Mercari. The item arrived while I was on vacation. I arrived home and immediately opened the package and found the item shattered. The item was not packaged properly and with the reviews I have seen on this website it wouldn't surprise me if the seller sold the item already broken. I had a really hard time finding anywhere on Mercari's website to report the issue, so I requested a refund. Mercari's customer service rejected my refund as I was 1 day over their 3 day limit. I even sent them my airline boarding pass to let them know I was on vacation. Their customer service is worthless and I will never purchase another item from this company again. I really wish I would have done more research before I purchased anything from them.

This is a fraudulent store per my experience. You'll get a single disposable face mask instead of what you order. This is a fake site. Buyers beware.

Mercari is easily the worst selling platform I've ever used, especially in terms of transparency, ease of use, and overall profit. I've got a perfect 5 star rating, never had any serious issues with individual transactions but overall I truly despise this platform. They will not protect shipments that don't use their in-house labels, and they absolutely overcharge you for those shipping labels - even after the item has been delivered they will take extra shipping fees without providing any evidence or reason. Their "sale" alert is the same notification as all of their other petty BS 'reminders' so it's EXTREMELY annoying to think I've got an alert for a new sale but it's just Mercari with a greedy message encouraging me to list more items. Their payment system takes about an entire week to release your funds (it costs extra to get instant transfer, & 2.00 to transfer less than 10.00 - meaning there are probably hundreds of accounts at any given time with money held in escrow that nobody wants to pay 2.00 to get because they're waiting for their next sale). You cannot even access your funds until 3 days have passed from delivery date. If you try to buy something using these "funds" Mercari will automatically debit your payment method on file instead of using your Mercari balance first. I have also learned it is a platform for the most desperate of buyers, since most everyone lowballs on offers and won't respond to counteroffers. Their algorithm buries your items after about 24 hours if you don't constantly keep lowering the price, so it's widely known you have to manually resist inventory every so often to actually make profitable sales, which is a lot of stupid extra work. All in all I hope, with all of my heart, that Mercari goes bankrupt and the sick greedy people who created it are sent back to the status quo to be completely forgotten and eternally lost in the anals of history forever yeah yeah I know what I wrote & I stand by it 100%.

Bought a shirt for my son. Did not ship no response from seller and no attempt from the company after 2 weeks to cancel the sale or close the seller account. No customer service to talk to and one of the wosr companies I have ever worked with. DO NOT BUY FROM THIA SITE. GARBAGE

I posted some items for sale. A pair of earrings was bought and the seller requested a return which was actually approved (whatever) but mercari put the wrong address on the return label and will not take responsibility for my lost item! They refunded the buyer but won't credit me for their mistake. They have 0 customer service support. You cannot call anyone on the phone, I was blocked from the app chat and their emails are almost insulting because they literally are not READING what I write ans just keep repeating the same bs over and over. Use poshmark instead!

I was quite pleased, as a seller, while Mercari mimicked convention established by eBay. However, today, a return was initiated and decided ENTIRELY WITHOUT MY INPUT, and all I received was a form letter enumerating policies, none of which applied to my item. Nor will the app accommodate my asking for an explanation.

Just like The Real Real, Mercari is now raping sellers to please buyers.

The bag came infested with bed bugs and they refuses to credit me a return becausee the return window closes after 3 days. Which i didnt notice the infestation sooner.