MercariReviews 2,404

The site will gouge you. You can sell something for $12, and earn $9.95. They will not give you your money unless you pay another $2, claiming that their minimum to receive a payout is $10. Nobody else does this. Stick with ebay, FB Marketplace or Poshmark.

After buyer sent me an offer I stated that my price was firm. She purchased the next day. After I had shipped the order, minutes later she asked to cancel her order because she wanted to send me another offer. Which makes zero sense due to me already saying that my price was firm. My box of perfume was unopened sealed in plastic. Once she had received her order, she then opens it after peeling off the top part of the label. This was brand new! Labels don't come like that, especially high-end perfumes. She sent a message stating that she wants her money back that it's FAKE perfume. I then receive a buyer claim that I didn't have accurate info listed when sold. I 100% did! Pictures of every angle of the box clearly sealed, and all info stated. No questions asked upon purchasing "of course". Mercari sided with buyer, and approved the return. There is no way for me to contact Mercari to dispute, ask for more clarification about their decision. The simple fact is, this woman had buyers remorse, needed the money that she purchased my item with, didn't care for the scent, or just a scammer. Now... I will get back a opened box of perfume, with the label torn (so she could make a claim) with half of the bottle gone. I am beyond appalled on how Mercari has decided to treat this matter. Extremely unprofessional. So Mercari, now that you have approved her return, what happens when I get back a half bottle of brand new perfume, with the label torn, not sealed in plastic, or a bottle that she switched (since she claimed mine wasn't real). Guess I'll be keeping this bottle now since I can't relist it. You should really consider going over your policy's/decisions especially with items such as this. Something brand new sealed in plastic that the buyer opens shouldn't be returnable. I am in no way getting back my item that was sent to her. Now I'm out money since she has torn the front label (even if that was my bottle she posted). Plus it's a lot easier to sale items that are still sealed in plastic vs not. I guess in this case that's how this scammer will get away with switching bottles of perfume by opening it... before you allowed their return.

Twice I have purchased from mercari, and both items, different sellers, never shipped. I was able to get refunded, but I am done with this joke of a website. Please RUN, don't troll, as far away from this website as possible. Clown shoes!

Don't sell much here! They decide your product is against their standards and keep your money. No action to review. Ask for receipts and stuff the is personal business information

I had several bad experiences on Mercari where I purchased an item and paid for it and waited weeks to hear back from the seller. I was able to cancel my items and received my money back after 10 days but was not able to leave any reviews for the buyers. I was told if I wanted to leave a review I would have to pay for the item and mark it as received. Other buyers should be made aware if sellers are not reputable. Mercari should allow people to warn others.

ITS FUNNY HOW THE CUSTOMER SERVICE IS JUST PRUCHING US OFF AND DONT WANT TO HELP AFTER THEY SCAMMED US!

I was a seller on Mercari and was the recipient of unsubstantiated, one sided accusations from the company. I was messaged that they were cancelling my account because I was selling inauthentic merchandise. This was completely false, I am a busy professional with way too many new handbags in my closet and decided to thin out my collection. All of my bags were purchased by me and still had price tags on them. I sold one handbag and received an immediate five star review from my buyer. The next thing I knew this bizarre, unwarranted message came through accusing me of carrying inauthentic merchandise - the company was unwilling to give any explanation for their accusation - despite many requests by me for more information.
To add insult to injury Mercari would not pay me for my single sale. First they claimed I had given them an incorrect bank account number then they changed their story and said that I hadn't complied with their verification process. They would send responses to my numerous requests for payment written in incoherent word soup.
My hands are tied, I'm up against a multimillion dollar company who doesn't care about honesty, integrity or customer service. I'm going to file complaints with the FTC and BBB and any online platform I can find but I know it's not going to get me personal closure from this corrupt company.

They don't have a phone number to call and when you send them a message with a problem they literally send the same generic response over and over. I asked a question, got a generic unhelpful response, asked to speak to a person, got the same generic response. I am on #8 of trying to get help specific to me with the same f***ing response that doesn't help out or answer my question at all.

Thought I would try Mercari alongside other popular Marketplaces like eBay, TCGPlayer and Facebook. I can say with 100% confidence Mercari is the worst of them all. After selling a single Pokemon card for $6, I was left with $4.73 after their fees - but it got even worse. They require tracking for everything and after paying $5.05 for the cheapest shipping option with tracking through USPS I was in the red for what should have been an incredibly simple sale. I would not recommend Mercari to any seller and am extremely disappointed by the platform.

This company or sender sent me a damaged item and refuses to give me a refund. Beware of this company. They are very difficult to deal with and they send you crap and they do not hold their sellers accountable for sending broken or damaged items.

Sellers block you for asking a simple question about an item about measurements or just anything its cause they don't really want to sell there stuff and there a snob its bull$#*! that mercari won't do anything about it they need to take responsibility for seller just blocking buyers for know reason at all I'm getting so sick of the $#*! don't buy from Angelndisguise she will block you by asking a simple question she is a snob she really needs to look in the mirror of what kind of human is she not a nice one tell you that mercari step in and do something about these sellers that block people for nothing other than these sellers I love mercari

Sellers lie about items no help from customer service was ripped off by a seller and Mercari closed my account for reporting a scammer

I've purchased a few items on Mercari, the first 2 were flawless. I was please with my experience until I ordered a pair of new shoes a couple weeks ago. I ordered on 2/25, but the expected deliver was 2 weeks. That was a long time to wait, but for the deal I was willing. I kept checking Fedex and the shoes were never delivered to them for shipment, all the way up to 3/9, the expected delivery date. Called them to see if they had the package and they said no. I responded to a recent email I received from Mercari on 3/2 saying it was shipped, and stated that Fedex only had a label created, but item was not received. 2 hours later I got a message from seller that Fedex contacted her saying the delivery was delayed. I informed her I called and verified the package was never dropped off and I wanted to cancel. She responded that her Fedex store still has the shoes and she would cancel the order. You cannot review a seller if the transaction was canceled, so I have no way to let buyers know of my experience. I tried to notify Mercari but there is no way to do that. I left a review on Reddit and it was rejected by Mercari moderators. I didn't mention names, use profanity or go against any of their rules. I'm very upset that they won't allow me to share this information to others.

Sometimes Mercari accept my return for gold using acid testing. Sometimes they do not and ask me to bring a jeweler appraisal. Imagine paying $100 for jeweler appraisal to return a piece of jewelry costing 90 dollars. Sometimes I provided proof but my return is not accepted. A friend of mine return was accepted just because she said that it was not gold. It depends on the mood of the Mercari representative you are dealing with. And each time you reply to a case you get an answer from a different person for the same case. This is weird and unprofessional.

I sell contemporary and designer handbags. Recently a buyer had buyer's remorse and decided to state that a bag that she purchased from my store was fake. The item came directly from Saks Fifth Avenue and was in no way fake. Mercari completed absolutely zero research and decided to side with the buyer. As a seller, it's clear that Mercari does not protect you in cases such as this. This is how scammers infiltrate the market with fakes. Who knows if the seller will even send the real bag back. After the case is closed, I'll be closing my store and focusing on EBay and Poshmark exclusively. Ebay and Poshmark actually take false claims seriously and support buyers in cases such as this.

Mercari will rip you off so fast it will make your head spin. They sent me an e-mail that they had closed my account because I had "violated their terms of service,,,". I have asked repeatedly for their proof that I had done that, and they said I had more than one account. I do not have more than one account, and I asked them to show me proof that I had more than one account. Was it in my name, did the bank account that was connected to the account have my name on it, what proof did they have? There was never an answer to those questions, just a lot of repetition of the "your account has been closed because you have violated the terms of service." I had a lot of difficulty getting my last bit of money transferred to my bank account, and right after I got it transferred is when they started the business of telling me that my account was closed and was gonna stay closed. Don't use Mercari -- you can buy from sellers on there, but if you want to sell online, there are plenty of other places to use.

If you receive your product on a Friday afternoon and you don't test to see if works by Monday, your out the cost of the product
I place an order with this company, which is from the vendor CHICKDUCK
after the order was received I get 72 hours to request a refund or post a complaint.
I ordered an Epson printer for 50.00, and once it arrived I took it out of the box and plugged it in (installing brand-new inks that cost 60 that are now not reusable) the printer did not work. I did all the troubleshooting recommend by Epson and ran a printer test, and nothing printed, blank pages, it did not work. I tried to go on to their website to file a complaint, I filled out the pages but the webpage would not let the submit page click thru. They have 72 hours for you to file a return request, I received the printer on Friday the 3rd, I tried to use it on Saturday and then tried to submit the request it would not go thru, I tried to call them and they are closed on the weekend. I called them first thing Monday morning and my 72 hours had passed there is nothing they can do for me, so they took my money for a broken printer, I cannot leave a review because it is after the 72 hours nor can I contact the seller. I want my money back 72.00

Seller didn't bother to ship for 3 days as rules require: then said a snow storm is coming and it will be another week. I asked to cancel and they ignored me. Macari by rules, is supposed to cancel order and issue refund in 24 hours after cancellation request if shipper did not ship item.
Also the staff is very nasty messaging you, I told them my bank went ahead and issued my refund, and you have to pay my bank back for dispute because I don't have to item or want it. And the seller didn't follow rules shipping within 3 days. The site staff messaged me and said they will issue me a refund in another 8 days and I said ok. (My bank will take the refund from me) I said ok.
But the staff is unprofessional and not on task. So I don't recommend buying here. If they don't ship within 3 days or by 3 days your bank can dispute the charge as fraudulent and put your debit purchase refunded back to your card.
Don't buy here stick to eBay. They are very unprofessional behind their home computer or where this lady is. They don't even have an active phone number. Call your bank to get quick refund. They are not protecting buyers and allowing sellers to ship when they feel like it. That's not what you signed up for… that's unfair practices and unprofessional. Get out of there just delete your account.see attachments. The seller tried to say I didn't buy item on march 1st. Always green shot if you're going to shop here at this 3rd rate app. They are very tacky very unfriendly staff who ever she is behind the computer logged in communicating with buyers. We are the reason the site exists. The buyers are most important. Not the hired staff or tacky sellers. Sellers are done a dozen. Inflation is coming worse so don't count on high sales. I personally hope justice is served for this sites owner. We are going to report them to a government overseeing their activity online for fraudulent practices. Disgusting

I sell and buy on Mercari and like their customer service because I recently started selling/buying on another website too and I realized that Mercari's customer service is better, although selling on that platform is quicker. Unfortunately, if you buy trash or fake on that one, their customer service won't take it seriously, will be slow, whereas Mercari will support you and straight away. So now I am more confident in buying from Mercari. Knowing that if you are scammed, they will let you return it, gives you peace of mind. Thank you Mercari.

The website gives you two days to review the product after receiving, the product I got is for sure fake. But I realized that after two days, the website gave the seller 5 stars automatically after two days.
Looks like there is lot of scamming happening on this website.