MercariReviews 2,404

I sold a mixed lot bag of Jewelry on Mercari. I just received an email today at 12:30 in the morning almost a week after I shipped the item, saying my transaction has been canceled due to a problem on the Buyers end. They never specifically tell you why it was canceled. I will have to assume the buyer scammed me and saw that it was being delivered and asked Mercari to cancel the order which they did without giving me a warning. If you are a High-End seller do not use this platform, use Poshmark or Ebay. The order was delivered today and I am out of my product which the buyer got for free, and all Mercari support has to say is to contact my shipping carrier. My shipping carrier? I used their label so why is it my responsibility to retrieve my order when I paid for their label? Totally un-ethical. I'm glad it happened with a low value item. Please do not sell high value items on there, you may get scammed with no protection.

Recently purchased yellowstone season 5 part 1 complete. Rapid response, received in 2 days. BUT NOT COMPLETE part one season five. MISSING episode 8

Mercari will screw you when you sell an item and there is a return. People send back empty boxes and you loose money.

I received an item that I purchased. I immediately plugged it in and found it was defective and the door would not stay open for me to use it.
Within 30 minutes of delivery I requested a return. Immediately I got a message from the seller telling me how many lawyers they had and how I was a fraud for opening a return claim.

Incredibly inappropriate. I was very nice through the process. Showed videos of the issue. In having it for only 30 minutes and submitting the return apparently I must of somehow removed screws and lost them?
Very ridiculous and over the top.
The customer service did nothing about the behavior.

It was very abuse as though to prevent the return.

Purchased item was dead on arrival. Mercari gives only, exactly 72 hours after delivery for buyer to request return. I was out of town and didn't get to check out item until hour 71. Mercari app failed with error. I sent email to Mercari support in time, but they didn't process the email until after hour 72. They refuse to refund or help in any way.

Date of experience: April 27,2023

I was just told by Mercari, that I am not allowed to sell genuine US minted silver eagle coins, minted in the United States, and they are also certified as genuine by reputable coin certification agencies like PCGS and NGC. I do not know why any US American would continue to use Mercari, knowing that it's banning the sale of genuine US minted coins. American silver eagles are as American as baseball and apple pie. I was shocked.

I've made a few sales, all good, ship, and then the customer receives the product. But wait...what!? I have to wait for the customer to give me stars before I get my money? Why? Most of my items are used and I don't give returns for used items. I thought this wasn't going to bother me until, not one lazy $#*! customer comes back to leave me stars. I am done waiting an additional 3 days AFTER confirmed delivery. This is the dumbest, business breaking thing in the world. Do not use Mercari, and if you do, may God not be with you.

Bought a wax warmer from a seller who had a decent rating a week after I paid they still had not sent out the item. Finally decided to cancel the purchase and a week later I still have NOT received a refund. They have NO direct communication for buyers. If I where you I would NEVER buy ANYTHING from Mercari. It's a scam web sight with little to NO oversight.

I recently found out that I was duped by a seller and because it was out of the 15 day window, Mercari refused to help. The seller tricked the authentication process by showing a photo of a different pair of Gucci glasses that had the Gucci name and made in Italy. I had no reason to check when I received the item because it was backed by their authentication process. I tried selling the "Gucci" sunglasses and found that they are indeed fakes. I contacted Mercari and they refused to help. I had a similar incident on Poshmark and they told me to destroy the item and issued me a credit. Mercari's most recent response was that they would take this as Feedback. I am out $250 and I plan to remove my own listings and I won't shop there again as they cannot be trusted.
I have included photos of the fake picture the seller showed the authentication team at Mercari along with the actual glasses.

My Credit Card was compromised over a month ago I was sent a new card and I uploaded a different card to Mercari, they left this 48 hour notice it would be resolved that was 200 hours ago and
4 emails to them, nothing, nada, no one answers, I decided to close my Account, they locked my Account, I can't transfer my balance because they won't fix the problem. I just want rid of them. I buy and sell and the postage is a rip off, if the price comes out less than say $7.40 they have the priced fixed at, we will never know because they will pocket the difference, if the postage turns out to be less than $7.40, when we mail out the package we get a receipt with no weight on it because Mercari issues a code on your phone when you take it to the post office and those Postage rates stops a lot of people from buying your product because by the time you add up the cost of the product plus the postage it would be cheaper to go out and buy the merchandise, so you have to sell your stuff at rock bottom prices on Mercari. At least try to cut a deal with the USPO. BACK TO FB MARKET!

I bought an item off of Mercari. They do not stand behind their buyers at all. Cally112 sold me a used, defective Ring doorbell that was listed as new. When the installer hooked up the device it didn't work. I contacted the seller and Mercari. Mercari said I had 3 days from when it was delivered to file something, Really? The seller accused me of lying even though I offered to send the purchase receipt of the Ring I had to buy at Home depot. Never again with this awful company.

Mercari cut me permanently because of a credit card situation that happened having to do with my credit card. Someone had stolen the card and racked tons of money using Mercari. They didn't want to hear that and cut me off for good. Don't bother with these people. They're just as crooked as Ebay is. No other online shopping website does what theses low class jackasses did. I explained the situation to them thoroughly and the next day with no warning whatsoever they cut me off from buying and/or selling on their website. They don't care about the customer only how much they can fit in their wallets. I was humiliated and embarassed. If you don't want what happened to me than don't do business with this website.

First of all you have no idea who you are dealing with. There is NO live customer support and emailing is such a hunt and peck system. I was blatantly shipped the incorrect item and have yet to receive a return label. My case was closed because they are allowing a return but no label. They blocked me from chatting with my seller because I gave the guy my phone number since no one in the system would communicate with me. I made an offer that was accepted within the allotted time but could not perform the charge unless I took the higher bid. NO ONE WILL HELP ME! I will never buy from them. I think they are not in US. This was such a BAD experience from the get go. Their site is confusing! No one should have to go through such frustration.

Mercari does not back up buyers. I purchased what the seller said was a 9.5 US size shoe and in fact, a 9.5 UK size and a size 10 US. There were messages from the seller verifying the size was US 9.5. Mercari did NOTHING to assist me in settling/ returning and the seller blocked me. UNREAL. This is a SCAM COMPANY,...hit or miss. You cannot speak with anyone and the support is non-existent. Shoe was $120.00. Image of size attached. Careful what you buy from this crooked company. I have never dealt with such a dishonest online company or seller. Stay well.

Shipping protection! Wow! Why do they even have it for sellers. They never side with a seller. I'm a five star seller on five platforms and have nothing but trouble from mercari. Do not think about listing there. They will take and take and take your money.

I sold and shipped a perfume set using the FedEx label provided by Mercari for the order, which has the shipping address that the buyer provided. The seller used an undeliverable address, so it was shipped back. FedEx never delivered it to my address. They left a photo of their truck in the idle of a random street as their proof of delivery, and I checked the footage on my cameras and no one was here at the time of supposed delivery. Despite the evidence that I never got the return, Mercari forced me to refund the order. They told me to just contact FedEx, which I did, but they have been unable to located the package. I explained this to Mercari but they refuse to do anything. This is really unfair, Mercari should have covered it, or forced the buyer to cover it for using an undeliverable address. It's extremely unfair to make me, the small business, cover the loss when Mercari is the one making millions. Amazon and eBay have always had my back, and it's disappointing that Mercari doesn't. If you are trying to decide which platform to sell on, please choose eBay or Amazon instead.

Whatever you do, do not use Mercari. I received broken and damaged toys, ripped and faded women's skirts and even an odd filthy stuffed animal as a fake package. I ordered these items over a period of a couple weeks as a new customer. Not one single item was as described; sellers and their fake postings were removed. Mercari's "customer service" sent only "do not reply to this address" responses. A total fraud! Be very careful to avoid these pretend purchases.

Not only do they just take money from your account without notice if your shipping price is off, they dont honor their buyer protection policy of 3 days, if you dispute a charge with your credit card company, they ban you from their site and shut down your account but they steal funds that should have been paid to you to cover money your credit card company gave you back so you still end up losing money and then can never sell on their site again...and you can't call them to complain cause they have no customer service number... probably due to the fact they have a bunch of angry people they have screwed over to make their millions

I opened a return for an expensive item because it was not working properly. Return was approved, return label sent, and I shipped the package with the return label provided to me. Tracking shows the item delivered and now Mercari is trying to tell me that they won't refund me because I took more than 3 days to return the item, which I did not... They want me to go into the FedEx store and talk to a manager, which is completely irrelevant as I have tracking showing the item delivered. I have to open a dispute with my credit card company to get my money back. This company is a scam...

My sister died and I wanted items from 1966. In the search male with male pornography was shown. Many pictures. I reported some- only to find more!
Mercari is doing nothing to
Monitor their site.
Also, it is impossible to return fake items.
I will never use them again!