MercariReviews 2,404

I used this site to sell items. I won't use it anymore, I sold an item and the picture clearly showed no damage to the item even the picture the buyer sent shows no damage yet they fix it where you the seller can't respond to buyer after it's delivered and hearing you the seller defense is merely ignored

You cannot contact a seller before purchase to ask questions. It's a lousy set up. I would rather purchase from ebay and be able to ask questions before I buy something that is lower quality than I want.

Purchased vinyl Godzilla figure from seller. Description said, 'from smoke-free home'. It arrived smelling of cigarettes. Asked to return and seller refused. Contacted Mercari: they asked to see photos. Mercari replied they could not detect anything from the photos so my request was denied. It was insulting. Seller was rude replied to every message 'have a great day'. Mercari automatically rated the seller positive. Seller and Mercari were insulting. Waste of time and money.

This sight is a complete joke. Ordered some headphones for my son's bday as they were $90 here and I wanted to get them fast as they claimed to be new and only had one pair available. Well I didn't open the box as they were a gift. Gave to my son this weekend and they were scratched, full of dirt around padding on ear part w/ hair on them and surprise they don't work. Here's the best! You have 3 days to return and if you don't they even write a review for you. So the reviews you see are fake read message below to verifying this. Here's another thing. Had to get a new pair from Wal-Mart. Look at the difference. They are not even real! If you have money to waste order here. Shame on them! Scammers! Watch this guy will change his profile cause I'm calling him out. Karma is ugly. You do dirty. You get dirty. Hope it hits him in his pocket book like it did mine. I'm not adding my proof of purchase info. There's your proof I ordered. Hope my bank handles it and he never gets away with it again. I will be going to the BBB. I'm not stopping. This is wrong!

I've been on this app for probably 8 years and never had any issues, sold a lot, bought some stuff, and then I was sent a fake broken pair of Oakley glasses. They said I could ship the item back and get my money back so I did that within the week, but never got my money, I waited and waited and they let me know I will never get my money back! Because I apparently didn't send them back immediately, I now lost all my $110+, and the seller has their fake glasses back, and they get no repercussions for selling me something fake. Support basically laughed at me and told me to go somewhere else! Love the support for making them money all these years!

I complained that I never received item. Mercari stated that I did receive item but tracking number indicated lost. Mercari cancelled my account after I disputed charge with cc company.

Expect no help from "customer service".

Be careful with this company. They ship me the wrong item and they don't allow any type of feed back or support after 72 hrs. Purchased "To a Sister" received "your aways there". It was only a $15 item and they acted like providing me any support would break the bank. Glad I did a test drive on an inexpensive item. I wont be purchasing from them again.

If you buy something defective, their link to complain w/in 72hrs doesn't work & then you're screwed

Received an item that didn't work. I tried to return with a week and they said it was already rated so it couldn't be returned. I never rated the item or the seller. They rated the seller themselves in 3 days of when it was delivered. They send broken items and expect people to rate in 72 hours. They don't give a reasonable amount of time to try the product to get the chance to return it. They do this on purpose to stick the buyer with having to pay for junk. I'll be reporting this to BBB and looking into small claims court. They should give a reasonable amount of time for reruns. 30 days seems standard, however they know they are selling junk, so they don't give that. Buyers should be aware and never shop this company. They should be reported.

I have purchased from several site and by far this is the worst. This site stands behind scam sellers before their customers. Just try going through their time consuming and convoluted return policy. This site doesn't vet their sellers at all. Most scammers I have ever seen. This site protects its self, then the scam sellers, and if they get around to it they will then get to the customers with problems. If you want to review or dispute you automatically lose your right to a return. Terrible site. Take it from me, shop on eBay instead!

They're not to be trusted. Fraudulent activity and misleading customers. Forget about getting a real person to talk to in customer service

Ordered three things ten days ago never been shipped totally ripped off stay away paid and nothing you can't even call this company

I have been a seller on Mercari for several years with many successful sales. However, the two return requests I have received have made me never want to use Mercari again. My first return request, the buyer said the item was damaged in transit, with photos of the tag slightly bent. Mercari approved the return and told me to package my items better. Moving forward, I started shipped in boxes instead of bags, so that tags wouldn't be damaged in transit. This week, a buyer requested to cancel after I had dropped the package off, so I knew it probably wouldn't end well. When the buyer received the item, they requested a return for item damaged, and showed photos of a blemish on the front of the sweater that was hardly visible in their photos - it looked like dust. Mercari approved the return. When I received the item back, there was not a smudge like the buyer showed in the photos, but they had pulled the fabric and the tag was went in half. I alerted Mercari to this issue and they basically said "sorry we can't prove it." I tried to look at the buyer-submitted photos again, but Mercari only allows sellers to view return request photos for 24 hours. After asking support to compare photos, they said their decision isn't changing and they will not show the buyer-submitted photos for me to prove the inconsistencies. Customer Support appears to be awful for most people on both the seller and buyer side. Don't even bother with Mercari - use the other platforms.

Wtf. They did not give me money back when my order never showed. They fought me about it has to get back to the seller. That's irrelevant! It never GOT TO ME!

1 of the worst places to sell or purchase anything. I had 5-7 items I had on that website I really forgot about the website that's how nonpopular they are. I received a email 1 fat saying I sold an item, so I go ship the item I paid for, the seller gets it and then Mercari sends me a email stating I had to verify my account which I did.

After numerous emails asking where my money was I never got my money.

I spoke to several other people in my community that said they had or were having problems with Mercari so we decided to get together and find an atty to file a class action suit against Mercari! BEWARE MERCARI is a FRAUD

I bought hair accessories and got scammed. Mercari offered to return them on line it said I had until the 8th of May mercari says I only had 3 days and voided the return I would not recommend buying from this site.

I sold an antique Gucci Watch on Mercari.com for $220. The item was carefully packed and shipped on 5/1 via UPS. The buyer stated that the package was received opened and only containing my thank you note, but no watch. I asked him to file a report with UPS, which he did not, and I notified Mercari. The buyer filed a return for the missing item, and Mercari approved. However, if the item was reported missing it cannot be returned. The user is now claiming a return, which will grant him his money back without any proper investigation. I reviewed UPS to file a claim, but it has to be the buyer who submits photos so they can track weight change.
This seems to be a scam, as the buyer messages me notifying that the package is open and missing item. Yet, he contacts Mercari and instead of letting them know the item was missing and filing a UPS claim, he now schedules a purchase return so he may presumably keep the supposedly missing item and not pay me.
Mercari is offering no resolution, nor properly investigating.

My Goodness, Please be careful when making purchases here. We bought a toe kick heater, installed it 1 week after receiving it, as our bathroom is being remodeled. We couldn't access the old heater. Anyway after installation, it ran 2-3 min then BLEW UP and caught fire! Smoke came rushing out then fire. I immediately went online an asked for refund. First Seller states we installed incorrectly, refused refund. Then Mercari Help stated we only had 72 hrs to request a refund! WOW we installed it 7 days after. SO THEY WON"T STAND BEHIND THE ITEMS BEING SOLD. I lost our funds. NOT HAPPY! I am not sure that is legal to only offer 72 hrs...but just BEWARE...Find somewhere else to purchase things!

I sold an authentic David Yurman bracelet on Mercari (I purchased it from a David Yurman store). I no longer have the receipt, but the pictures clearly show the DY stamp. I sold it to a woman who claimed it was fake. She said in her comment before buying that she was going to take a chance that it fit. She didn't ask for measurements. So, she claims it was fake, returns it and gets her money refunded. I spent over 4 hours on emails to Mercari, sending more pictures. They took her word for it that it was fake. I kept asking why they took her word and not mine. I do not understand how you believe one person over the other. My selling history with them is flawless. Seller beware. This company doesn't care at all about the seller. They talk in circles and give you no assistance at all.