MercariReviews 2,404

Ordered some Kyrie Basketball shoes off of them and they did not ship at all and we were the first buyer and nothing was wrong with the purchase like nobody bought it before us. Luckily was refunded the money. Seems to not be a reliable company.

Received an item in the worse shape than promised from a very smoky house (so bad, I would not even donate it, it is in a really bad shape) and support cannot do anything about it. Moreover, since I did not write a bad review first and contacted the support and buyer hem first giving them an opportunity to fix it before writing a review, I let go apparently of my right to write a review. What a nonsense! Terms and conditions are one sided and pretty much on the seller side. Use e-bay, poshmark and other sites not to be in the same situation as me

They watch your private messaging, and I feel like that is inappropriate and a privacy issue, they shouldn't be able to see private messages!

They need to make the sellers accountable. I tried several time to buy a popular item from several different sellers once I paid I never hear from seller again and never responded to any of my messages.

Mercari is the absolute worst marketplace for sellers you can find. Buyers can cancel items after you drop them in the mail; there is no notification and no recourse! Buyers can receive your goods for free and Mercari does absolutely nothing to assist. If you are selling, do not ever use MERCARI!

Beware of this app. There's a bunch of scammers, and Mercari will not take your side when you get ripped off. It happened to me twice. Never again.

A.V.O.I.D. In a word -- Mercari "sucks". All of their policies are geared toward protecting sellers and buyers just have to live with it. In the three weeks I've been using the platform, I've had two sellers cancel the item after I've already paid, and one seller block me because I made an offer for $11 less than his asking price -- even though the listing had a "make offer" button. I called Mercari and their response was "thanks for the feedback". There are better ways out there to find what you need.

I ordered a ring that the listing I read clearly as it stated the jewelry I purchased was sterling silver, rhodium plated, no tarnish, yeah ok, my finger is green after maybe a week and they refuse to give a refund and the worst part is the seller blocked me and they knew I was ripped off and didn't care. The site is a joke and they need to learn how to handle disputes.

I wish I could give s 0 rating. Site forced me to purchase a fake account item after I disputed and asked for a cancel. Yet when I wanted to just resale the same item they prohibited it for not being authenticated. I did not post that the item was real and I submitted all the necessary documentation. When they sent me notice that my sale was prohibited and I questioned why, they emailed me that they cancelled my account. Please do not order on this site they will rip you off! I was simply trying to recouped do of what I lost since I never wore them and didn't like them, thought maybe someone would. They have a feature to resale but in my case it wasn't allowed, wonder why?

Never buy from Mercari as customer service is horrible, 72 hours return.
Buy from ebay walmart or ebay, never buy from Mercari

Bought 2 comics for $80 to be slabbed from Brian's comics in North Carolina. Apparently, both went to cgc. However one got a ng because there was a page missing. Neither the seller nor Mercari want to compensate me for the time or the money. I find them patronizing when you spend that kind of money on an investment.

For anyone ever thinking about selling on mercari; don't. Let me tell you a little story. Things were going great, I was finally selling and getting all 5 star reviews. I decided to buy something from another seller. They were designer jeans I'd had before so I knew they would fit. I purchased. They show up, and they're not the same item as pictured. They're 2 sizes smaller, a different color and had damage not listed. I was very nice and reached out for a return. The seller refused the return. Mercari sided with them. So I decided to dispute the charge with my bank. I felt it was not right I didn't receive what I paid for. Well, 24 hours later my account is locked. This was the 19th of May. Mercari has forced me to cancel my dispute, is holding the funds from the money I've earned, and stopped responding to unlock my account. I've spent hours, over 45 messages to mercari, 4 calls on the phone with my bank, and still nothing. I was forced to cancel the dispute AND they still kept my account locked. The phone number they use is not real. I've had friends in different states try it. There so nobody to reach out to. You send a help message and days later, maybe get a response. 99% of the time it's and irrelevant bot response. Screenshots are from when I actually got a person. Even worse customer service!

I've contacted and filed a report with the BBB and at pissed consumer. The worst part is, while you're account is locked, they will still sell your items but you won't get the money! I figured out how to put my shop on vacation so they can't do that but not before 2 items sold. If you don't ship them your seller rating drops automatically. The last picture is what happens when I try to deposit my money.

Moral of the story, don't use them. I'm so upset because
1. I need the money.
2. It took months to finally start selling and built up reviews.
3. I'm just being bullied by mercari at this point and given the run around.

I accidentally sent the wrong item to someone on Mercari who notified me after they received the item. Wanting to rectify the situation quickly, I saw a "cancel order" option when I pulled up the order so I went ahead and cancelled the order first rather than waiting for the buyer to request cancellation. It then cut me off from the buyer so I couldn't message her, she never received a return label for me to get the product back, Mercari didn't refund me for the item, there's no way to get in touch with the company, and I have no idea if the buyer was refunded because I couldn't communicate with her anymore. They are a complete rip off company. No wonder their ratings are so low. These people should not be allowed to be doing business and I am spreading the word as far as I can. BEWARE of this website and company!

I ordered from Mercari. For some reason, my order was delivered back to the seller - I never received it. I ordered it for a special occasion. I requested a refund from Mercari and they stated that I would have to wait almost 1 month - even though tracking showed it went back to the seller. They would not answer me when I asked 1 month. Obviously, scammers! Will file a dispute with credit card against this crooked site!

Used to love mercari, have been using it for a few years now. I recently bought a pair air jordans off here. When they arrived, they were clearly not the ones shown in the picture - they're reps, and pretty bad ones too. I requested a refund (something I have done before with no problem), and provided pictures from every angle very clearly showing what was wrong with the item. After waiting a day, they finally responded, saying I had to provide even more photos, which wouldn't have been an issue, but I was visiting family for the weekend and couldn't send them within 24hr. I asked if I could have longer and they told me I could, then closed my return request after the original 24hr window.

Mercari claims that it acts as an arbiter between the sellers and buyers. I initiated a return with Mercari because I received a 1.0 oz product when the main Mercari ad page shows a 1.7 oz product, so I wanted to return the product. Mercari claims that the seller is in the right (and thus I am wrong and not allowed to return the item) because even though the seller posted the 1.7 oz product on the main page, the seller also posted a 1.0 oz product in the 2nd and 3rd listed pictures, and thus the seller properly described the item in question, which is the most insane ruling / arbitration I have ever heard, as this is obviously a case of false advertising. Anyways, it cycled through 4 different Mercari agents, with multiple correspondences with each agent, each one informing me that I am not allowed to return the product because the seller did show the 1.0 oz product in the 2nd and 3rd picture, nevermind this does not match the 1.7 oz product the seller displayed on the 1st picture in the main ad. I was getting nowhere day after day with the Mercari agents, until I posted them the laws regarding false advertising, at which point, the 4th agent says the initially ruling is wrong, and thus I would be given store credit. Well anyways, this process took hours and at least a dozen correspondences, thus as I have said, if you wish to do business with Mercari, assume you will waste a lot of time if anything goes wrong, as this seems to be Mercari's main modus operandi, which is to wear down the buyers because the sum is not worth the time being wasted.

I purchased a set of pillowcases and when they arrived, they were not the pictured pattern, but in fact a different set from another listing of the seller. I notified the seller that they sent me the wrong item. Little did I know, you only have 72 hours to let Mercari know or they will automatically rate the seller and complete the purchase. Then a day later, the seller relisted the pillowcases I originally purchased. Mercari won't do anything. Never purchase from here because it's likely you'll get screwed over and no one cares.

Mercari ONLY allows feedback to be left after an item is ACCEPTED! My seller NEVER shipped the item! There was NO communication. Yet, they still maintain a 5 star rating, because ONLY the good transactios get feedback! There is NO WAY to warn potential buyers of BAD SELLERS. Meanwhile, my funds were tied up for weeks! SHAME on Mercari! Protect your buyers!

Do not use unless you want to be scammed out of your hard earned money! I sold a graphics card and the buyer said it had weights in it. Mercari refunded then their money and told them to ship it back to me. I sent Mercari a picture of the weight from UPS when I shipped it and what the weight was when I received the package back. They weight was totally different! Mercari closed the ticket and didn't care. I am out $1,600 because Mercari could careless what happens on their platform or that people are being scammed! I highly discourage anyone from using them!