MercariReviews 2,404

Started off liking this app but things quickly changed when I, as a seller, had a very hard to deal with buyer. I tried to get through to customer service and when I finally did make contact they were no help. Opposite of help actually. I ended up losing money and gaining frustration. Shortly after, Mercari added additional fees. I was told this fee was so they can provide better customer service! Biggest joke. Buyers are allowed to return an item for any reason leaving the honest seller short from shipping cost. I would rather give my items away that try to sell on Mercari

Items on Mercari can be slightly cheaper as they charge less of a fee than some other sites, but it is not worth it! Their customer service is horrible (and this is after the improvements that they made after they first launched the application. I sold and item on Mercari and they allowed the buyer to cancel the transaction AFTER I had shipped the item, so the buyer never had to pay and I was out the item - No one in customer service ever responded to me or even addressed the issue I had.
I recently bought an item that turned out to be damaged. When I contacted the seller she said she was more than okay with a return and issuing a refund. However, Mercari has you open a dispute through the app. If you cannot provide adequate pictures they make it very difficult to make a return as they have to 'approve' the return versus allowing the seller to do so. I have never had such a horrible customer service experience. Once this issue is resolved I will be deleting my account and never bother with it again. Save yourself time and frustration and do not bother with this app.

Just recently, I bought myself a very expensive item worth $350. Accidentally it was shipped to the wrong address but no worries, I picked it up a week later, but the seller insisted on an early rating which was suspicious. I refused it but mercari put it through anyways. When I opened the package, it was empty. I called the seller out on the fraud in which she says that I scammed HER (the usual jerk act). I filed a claim with mercari, and after a long process of me running back and forth to the post office, getting all the information they needed and explaining, taking pictures and praying, mercari decides to release funds to the seller before the claim was even finished! Do NOT trust this company. Your money is in their hands and it's nearly gaurnteed you won't get it back. $350 lost to an inconsiderate scammer. Run before you get trapped in their stupid game.

This is a fraudulent app It seemed fine at first but it turns out that I wasted a ton of time listing items and telling people about the app. After I made my first sale and had already referred a bunch of people, I got a notice that my account was suspended. I kept getting a default response in the app saying that I had multiple account which I didn't. Now I can't even transfer my earnings from the one top I sold without a $2 transfer fee and can't spend the balance because my account is suspended. Ridiculous. Now that this has happened I'm just seeing the other reviews with issues from both buyers and sellers and issues with accont money being withheld. Save yourself the trouble and AVOID THIS APP

Terrible feedback system favors sellers to the harm of buyers. If a seller decides not to ship for any reason and cancels the transaction, the buyer is not allowed to leave feedback to warn other buyers of an unreliable seller. I'm not shopping from a site that lets buyers get jerked around. I'll stick with eBay.

Been using my car for well over a year never any problems hundred percent positive feedback I've sold and purchased out of the blue today they told me my account was suspended due to suspicious buying okay what is suspicious because I bought something that is a little more than what I usually buy I don't know and you can't speak to anybody of course on top of that I had a ballance they will not let me get now two point blank they still make money and I have been looking into this and they have stole hundreds and hundreds of people's money and done the same thing I will be looking into a class action lawsuit at this point for those of you still usually app and liking it make sure you transfer your balance as soon as possible because they will revoke your privileges the first chance they get which doesn't make sense considering we are how they make money buyers and sellers beware take heed to what others have said

I purchased an item from Mercari. I wasn't pleased with the item once I received it. I mailed it back to the person selling the item, within 3 days as specified. The seller was out of of town for a week, but when she returned, she emailed me to let me know she received the package. She notified Mercari that the package was returned, so I could get my refund. That was 3 months ago! And Mercari stated that it wasn't returned on time. So now, I've paid $200 for an item I DONT HAVE! MERCARI IS A BIG RIPOFF! DONT PURCHASE ANYTHING THRU THIS WEBSITE!

I have used this app to buy and sell for almost a whole year now and absolutely loved it! I have almost 400 great ratings and only 1 poor out of all of those. Anyways, I've always had a great experience until actually just this past month. I made a couple of purchases using my own credits and a credit card in my mom's name with her permission. Now, mind you, I always use her card and just give her the cash and it has never been a problem before until now... After I made these purchases, Mercari cancelled all of them saying there was "suspicious activity" even the ones I purchased with my own credits! Like wtf? So the credits were refunded, but my account was suspended and I had to wait for the credit card to be refunded. So, I went and bought a prepaid debit card brand new out of the store so I could repurchase my items after my account was restored and not have to wait on my refund... Well, once I started repurchasing my items, these idiots cancelled my transactions again saying this time that the card I was using was already on another account which is impossible because I just bought it! I tried to explain that to them, but they are idiots and still said the card was on someone else's account... Ridiculous! So now my account has been suspended indefinitely which is a bunch of bs! Everytime I contact them, they just give me some stupid run around message. I actually had a great experience with this app until just now and I am so pissed that I am giving them poor ratings on every front possible!

If a seller is a scammer, they sell bad items and once the buyer asks for a refund, there is no review to be left. I was just scammed recently. I sold a pair of leggings, the buyer claimed she received the wrong item 2 days later. On the 3rd day I would have requested a rating because this app holds money for 3 days. The buyer sent me back an item that I've never seen before. I knew what was happening. I messaged their "support" team and they are of no help. This app allows people to do horrible, illegal things such as what just happened to me. I'm now wondering if I can file a police report on the person that did this because there are clearly no real life repercussions to hold scammers accountable. I have a very highly reputable reputation on ebay of almost 10 years now, I'm a power seller, and have never had a single negative review. I am baffled as to why this mercari app allows people to make such claims while stealing someone's item and sending the seller back garbage in return. I will stick to ebay from now on and will never ever sell on mercari again. It's total bull$#*!. They have no customer service phone number and offer no real assistance. I will make sure this scammer is held accountable in real lie. Some way some how.

I was really appalled when I take the time to research an item I like, decide to purchase it, the payment goes through. Then for no reason the buyer decides it's not for sale? I was not given a reason! I tried twice asking Mercari what was the reason they replied back with an answer to the previous item I ordered which I had no problem with that. Do they thoroughly read the fine print, I guess not! How can they let sellers list items, then just let them pull the listing after the order was placed. It just wasn't right! I was really disappointed!

A friend told me about mercari.com. Everything began okay. I found a pair of Louboutin heels that my wife loves and for a good price. I purchased them using my credit card. Within a few minutes I received an email from my credit card company asking me to confirm the transaction was mine. Being a victim of fraud I had an alert added to all my credit cards for an transaction greater than $100. I confirmed that the transaction was mine. A few minutes later I received an email from mercari saying that my transaction was cancelled and that my account was suspended indefinitely. I emailed customer service to advise them that no fraud was committed. I was using my credit card and the shipping name and address for mypurchase matched the billing name and address of my credit card. They told me they need to preserve a safe environment for their members and that fraud would not be tolerated and that my account would be deleted. I told them again there is no fraud and that I added the alert to my credit cards to protect myself. Again they replied with the same statement. This is the most irritating experience that I've had in a long time with any company. I guess I'm a real menace to society. THEY ARE COMPLETE IDIOTS!

So, if you read my original review of this company, I must inform you that they have been under different management, with different Team members and are now a completely different company, than they originally were! I bought and sold with Mercari for about a year or so, around 2013. At that time, it was an awful experience. I no longer need to go into detail about it, as it is no longer an issue. It is now a very pleasant company to work with! Everyone is professional, kind and helpful. There is a lot of "traffic" on this site, so overall I highly recommend it for buying and selling new or used items!

I've been on here for almost 2 years now. If you have been Shut down... do these steps to open a new account.

- Buy a New Phone (they go by your ESN #) Or use an iPad, iPod. Etc. - they block your esn # on your phone.
-make a google phone #, they recognize your phone # and will block you.
-buy a PO BOX (they block your address, even anyone in your household that's trying to use mercari)
-open a new checking account (doesn't matter what bank, just make a new one with a new account #)
And lastly...
-Make a new email account... DUH!

Do these steps and you'll be on the right track!
Mercari now lets you use your balance to make purchases, they used to before then they stopped, but now it's back!

When the app first started, it was free to post and didn't charge anything to sell... now obviously they need to make money, so, you'll have to pay a fee when your item sells. It's cool. Not to shabby. Fees are 10% of sold price. It has worked great for me after a year and a half. This is my 4th account Bc hey are VERY VERY STRICT on their rules and will shut you down and take your money and make it impossible to take your money (Credit) out if they blocked you from even signing in! So your screwed. REMEMBER: READ ALL THE RULES Before starting this app for your own benefit!

I know they have a bad reputation but this is my favorite place to buy/sell. They only take 10% opposed to Poshmark which is 20%, makes a huge difference for a seller and shipping is a lot cheaper too, can even do free shipping on things, which I use all the time on light items like makeup and tops to make it more attractive to buyers. Yes, you have to be careful as far as fake makeup but it's pretty obvious if it's too good to be true, it is. Sign up and use this code to get $2 off any purchase: NYVPRH.

This app is a scam they delete you for no reason and respond with automated customer service no number to call no email. They take your money can't contact them and they take ur money do not use this app it will only cause you headaches. Everyone should report them to BBB and have them taken down. They don't give you a chance to explain and figure out what happen just delete you like that. My question is who is responsible for this app?

Bottom line: i had a 40+ positive rating. Some dummy in their office agreed to allow someone to return something to me that was described 8000% accurately, and refunded the scammer $800 prior to the items being returned. I video taped and posted on YouTube the opening of the returned packages. One was empty, missing a $675 bracelet. I thought uploading a full youtube video of myself picking up the packages, opening them etc AND pictures would be proof enough for them to protect me, the seller, and reimburse me. NOPE. INSTEAD they said I didnt provide enough proof and took away my selling privileges - because THEY WERE WRONG / MADE A MISTAKE. I posted a YouTube video that can be observed by looking up Mercari scammer rip off and I will be posting many more and taking any legal action I can against this company