MercariReviews 2,403

Just please for your own sanity stay away from this site, let go, ebay, offer up, poshmark are wayyyy better after you ship your item to your buyer you have to wait until later the item is delivered OK so now I can get paid right? NOPE I was wrong lol I have to beg for a review from the buyer if they don't reply I have to wait 4 days after delivery to now ask a member from support to "investigate" buyer and they can submit a review for them on behalf of them, now after that they reply a week later to release your funds but wait lol its available on there site so you can shop on their site if not you can ask for a bank transfer which takes another week the point is I'm still waiting for payment and my item was delivered on 03/04 please I give details because it's so not worth it and non existing customer care

Mercari does nothing about scammers on their app. Beware sellers do not sell your expensive stuff on Mercari! That's why they only take 10% versus poshmark who takes 20%. Well becasue Mercari has the utt most worst customer service ever. They're quick to flag your account and suspend it if you create another listing just to upload more photos for a potential buyer who request to see to make sure they're buying the real deal. Which is understandable. Per listing you can only measly upload 4 photos! The heck can you show with 4 photos?! So when you upload another listing for additional photos they suspend your account immediately. So buyer would ask for you to email them additional photos and they'll suspend the buyers account. They're on top of stupid stuff like that but once when you contact them for other problems they have this vague automated reply. That's it! A lot of scammers on Mercari. Scammer Buyers who buy your item and then claim the package was empty!. Mercari refunds them back right away and you as a seller lose the money and your item! Mercari does nothing to protect you as a seller. They don't investigate or anything! Sellers do not sell on this app! Fair warning!

I found a really nice looking Smart Watch for my Android Phone and it was only $25 with Free Shipping. I purchased in on March 29th and I received it in the mail on Monday April 3. I was very impressed with the Fast Delivery and I am very pleased with this beautiful Black Smart Watch with Gold Trim. After charging it with the included charging cable (a standard Android charging cable - plugged into one of my PC's USB slots) - I had it set up in minutes and made my first phone call. The tiny Speaker is loud and clear, and the Mic clearly picked up my voice - I felt like $#*! Tracy - So Cool! The seller for this item is Zea De Jesus - and I give him my highest recommendation. He promptly answered my pre-purchase questions and so I took a shot for 25 bucks - and now I'm so glad I did. There's a lot of very cool functions including a calendar, a walking timer (pedometer), a timer with alarm that offers multiple pre-sets, a sleep timer-monitor that can also be used as a stopwatch, a programmable reminder (good for timing parking meters), an anti-lost feature, a cool Facebook Interface function that let me listen to an interview with me that was posted on FB, a camera that functions like a pocket mirror (you'll need to add a memory card to take and save pictures). It also requires a SIM Card to activate several other functions including access to Google Chrome, Facebook and Twitter - but even without the memory and sim cards (you have to pry the back off to insert them) - I got a really nice stylish Smart Watch with a lot of cool functions including a really cool watch display (with 3 choices available) - for a fraction of what others are paying for these cool new gadgets!

I sold my prom dress on this app, got the money for it. I requested to get the money transferred to my bank account and eventually the money did get transferred. Litterally ONE day after my money got transferred, it was gone. I check my bank summary on my bank's app and it says that the money was taken out by Mercari, now this doesn't make sense because I never took the money out let alone there was no reason for them to take it out considering the buyer gave me a good rating and still has my dress? I contacted my bank and they are trying to help me get my money back. Wouldn't ever trust this app again I would never use it. Unless you want to get robbed, I would stay away from this app!

Mercari recently came out with a cooldown methed to prevent sellers from over posting there items, so this method would create the listing and take it but will not show it or allow a buyer to find it. The system does not give you a notification or a gauge to prepare for it. I currently have a great rating with well over 2000 excellent marks and now this new rule entirely derailed my sales. The customer support is non existent as their is no direct number or email to them. The only way to contact them is to create a post on their Facebook or twitter page only when it's in a comment on a new promotion they are trying to push. So they will respond to that simply to save face but trying to get a hold of them via the app is impossible. Since then I have moved on with other platforms like:
Bonanza, posh, depop and created my own site via Shopify to create my own brand.
It's sad because it was going good until they made changes in hopes to enhance the buyers experiance but it totally back fired. Now the only sellers being shown are accounts with no prior sales or stats. Also most sellers shown are fake accounts selling used jordans and fake iPhones with no feedback, they need to invest in true customer support and get rid of the non sense cooldown method. Without good sellers you donot have a good business.

If u really want my advise stay completely away from this jerks for they do is rip you off your sales. They have insiders plotted in as buyers to steal from sellers then they ban you saying you sell counterfeit items. I recently started selling here and in two weeks I sold 11 items but there was buyer named Gurpreet Amelia Kaur, who purchased a Burberry scarf then received item and never rated for two days then finally responded item not as described. Despite several attempts, customer service granted her refund and I never received item. This buyer then posted my item for sale twice more than she bought it and I immediately reached out to the team and they did nothing but shut down my account claiming I displayed a counterfeit item for no just reason and come to find out the person responding to me from the team has the same last name as my buyer and they allowed her to list item as Not Sure Of Authenticity! That means they sell you all counterfeit items, use sellers by setting their families to act as buyers, don't pay you then shut down your account... STAY AWAY THEY ARE THIEVES

The overall use of the site is bad enough in that you constantly have lowball offers. Once they emailed me an invalid shipping label, and after sending it out, the package of course never scanned in. They refused to even attempt to help me and turned off all communication so that I could not reply to them (they have a chat feature where you are supposed to be able "chat" with customer service, they blocked it and said the case was closed) they refunded the buyer only 7 days after the order, and not because the buyer reacher out to them, but because I reached out to them about the package not showing up and the tracking number being invalid. Essentially I was out the product. They would not even attempt to look into the issue. On top of that, there were 3 cases where things were shipped, but the USPS did not scan them as delivered (the last scan was out for delivery). Because it never shows "delivered" they won't release the payment, even though the buyers never made a claim or contacted them about the missing item. Eventually one buyer realized what happened and did a rating so that my funds would be released, but it showed that they had never even reimbursed that person. Rather there were simply "sitting" on the money, refusing to give it to anyone. Clearly if it has been a month since a package was "out for delivery" it isn't just going to suddenly show up. Someone should at least get that money, not them. They have the worst customer service, the worst policies, and I highly recommend poshmark over it. Even though poshmark has high fees, you won't have to worry about all the problems.

I have been selling on this app for almost 2 years with over 2400 (that's right. 2 thousand and 4 hundred) positive ratings. I worked very hard. My response time is less than 60 seconds and I ship daily. However, with the recent March 2017 update, this changed entirely. New listings will NOT show up on the general search page or home page. I listed something for sale and checked it a few hours later, I couldn't find it. I used my friend's phone to search it and nothing. Even after I filtered down to the specific model, color, size, brand, and etc, NOTHING. I contacted customer service via email (they don't have a number for people to call) to find out why. They told me that they recently implemented something new "to prevent crowding" as they call it. This really sucks. No one will buy from me if they can't see my listings. This feature reduced my sales by 90%. This is one huge step backward. Mercari had A LOT OF issues, I didn't complain because it was FREE to sell. Now, they charge sellers 10% selling fee. Hopefully, enough people will complain about it and they will go back to the way it was or something different. Because if enough sellers leave, it will effect them as well. If you are thinking about selling on this platform, just beware of this feature. IT'S SO BAD. I have already moved on to other selling platforms because I need to move products everyday. A large chunk of my income is depended on it. Until they change this feature, I'm probably not gonna go back to them.

I sold a few items on here and mostly purchased. Everything was fine and dandy until two days ago when I purchased a Foreo Luna and a brush for my dog. 20 minutes later I get a notification saying both transactions were canceled and my account suspended pending review. 45 minutes after that, I get a notification that my account is being DELETED due to 'suspicious payment activity'. I had recently added a new credit card with MY name on it to pay for the items; can someone tell me what's suspicious about using a card with my name on it? I emailed Mercari about this and just got some automated messages about my account being deleted because of the suspicious activity and how it's for the safety of the community blah blah blah. I email again asking what exactly was suspicious about me using my own card to pay for the items. The response I get?
Alexandra (Mercari)
Mar 21,1:23 PM PDT
We are unable to release specific details regarding cases in which suspicious payment activity has been detected. Per our policy, we have terminated your account for the safety and security of the Mercari community. We will not restore your account." Gee, that was helpful. Thanks.

Hello to anyone reading this right now. My email is *******@gmail.com
I mentioned my email above just in case someone has a solution to the problem I am about to explain.
So I have been using the app mercari since Christmas. I only created 2 accounts prior to my current one. The one I currently have mercari has literally stolen my money in my face. I sold about 12-15 items and all the customers were very happy and gave an amazing review. Yet mercari one day froze my account suspended and denied me acces to my own hard earned money! Now this was my only type of income due to the fact I'm a student so the lost of $1292. 50 is not really a joke. They asked for my social security, my GOVERNMENT IDs and the whole 9. I didn't want to provide it but my money was on the line so I did. Once I did they basically laughed in my face and still froze my account. Claiming I sell fake merchandise. WOW! Imagine that. The customers themselves said it was authentic all my items are real and I get them from the actual store so how can it be fake. Yet on mercari you see numerous items being listed at less than below retail value and the quality clearly suggests it's fake. So why am I being targeted. All I ask is that my funds are released to me I'll leave mercari and never return if that's what they want.
If you have read up to this point I thank you very much. Please email me if you can with a solution. This is crazy

I only started using this website a few weeks ago. I bought a dress without asking the seller about the material of the dress, which might I add was not listed. Well I received the dress and it was a horrible nightmare. It was made of the cheapest material and looked nothing like the dress advertised for sale. I contacted Mercari and was told they will respond in 1-2 days. 30 minutes later Mecari responded with NO REFUND WILL BE GRANTED. Not even a credit nothing. The worst customer service ever. They don't stand by the merchandise that's advertised on there website... BIG lesson learned!

Started off liking this app but things quickly changed when I, as a seller, had a very hard to deal with buyer. I tried to get through to customer service and when I finally did make contact they were no help. Opposite of help actually. I ended up losing money and gaining frustration. Shortly after, Mercari added additional fees. I was told this fee was so they can provide better customer service! Biggest joke. Buyers are allowed to return an item for any reason leaving the honest seller short from shipping cost. I would rather give my items away that try to sell on Mercari