MercariReviews 2,403

There is zero seller protection. There is no reason a company that is handling people's money and possessions should not have phone costumer service. Super super shady. They don't follow their own return policy's and have no way of knowing if people are lying. They always side with the buyer and humor you by telling you they will look into it, then 5 mins later they say there is nothing they can do. They are never on the hook for anything. It's a scam. They give you a time frame in which you have to "take action" and then don't respond to your message within that time frame. How they haven't been sued yet (maybe they have) baffles me. Stick to poshmark, you'll be protected.

Everything I have read in previous comments about customer service is completely accurate. Mercari claims they protect the buyer. Mercari protects Mercari. They state they will not release funds until the item is received. True. They don't release it to the seller. They just keep it. I have tried to communicate with what seems like a computer generated response for over a week. Seller printed a shipping label and I haven't heard from since. Instead of getting the funds credited back to me Mercari chooses the sellers method and will not respond back either.

I had a 5 star perfect acct record and because i was shipping my items from my business i got kicked out the site?! I clicked the option pay for my own shipping and ordered made the order on my website and shipped to the customer... I NEVER HAD A CUSTOMER COMPLAIN. All 5 star reviews and then Mecari cancels my acct because they said they prohibit any form of shipment but from home? I dont get it. They are still making money they dont make money when someones ships from home?! They also gave no warning. This site needs to go under do not use them

Check this out. I have over 200 positive perfect ratings. I sell 18k plated jewelry. Because I sell "Cuban" link jewelry, Mercari notified me that it was considered counterfeit because of the name "Cuban".
I am looking to file a class action lawsuit against this Japanese scumbag of a company. They have over $500.00 in my account that they deny me access to now.
If anyone else wants to join this class action lawsuit, please send me a message. They are a highly illegally operated company. This can't be legal at all.

Advertised an immaculate I phone send pictures to buyer I sent it first class recorded delivery costing £7,45 the buyer insisted the screen was making a sound but it was like new immediately Mercari took on board the buyer saying it wasn't as advertised this was 10 days ago still no phone back apparently been delayed with my Hermes so much be lost the p&p already and they have refunded the buyer without any input off this being returned and inspected by me so he could have put a pkt of fags in it nobody checked but he's been refunded no phone number just talking to faceless people no support nothing will never ever use this horrendous site again beware people do not send anything of value via this selling site you may never see it again as I'm still waiting

I ordered iPhone on this apps right after my account was created. Within my profile, under the address section, when I input my city, the apps auto correct it into abbreviations and I got cancelled by the seller due to invalid address and got blocked from that seller. I Contacted Mercari, it takes them forever to answer, but didn't solve the problem at all. They indicated that it was my fault inputting the invalid address and tell me to fix it in the setting. I did reinput my correct address many times but the apps kept auto correct and not saving in input. I Contacted again, they ignored and not answer. I then use my brother's address, update the setting, then ordered the phone again, got cancelled again with invalid address, second buy now, got cancelled because seller said accident purchase. But when I ordered the infant dress, it got shipped, now I'm waiting to receive it. Mercari kept sent me reminders of using coupons that they offered which is very annoying because I cannot buy therefor cannot use the coupon; now that it is expired. The dress is under $15 so cannot use coupon either. While I'm trying search other products, my screen keep popping up "BAD REQUEST". I even double check with USPS, my bank and PayPal, all said something is wrong with Mercari. I Contacted Mercari again and still did not hear anything from them. Mercari customer service is the Worst of the worst of the worst. I even think it is scam either the apps or even the seller. Why phone seller could not recognize my address and the dress seller can? Why the phone seller kept cancelled my added and even put in accident purchase. Wat the Heck! I'm so nice to give them a1 star. They should receive a ZERO. Do not recommend this apps!

Do not use mercari to sell/buy your items! This was the worst trade/selling/buying app I've ever used. Not only did I get scammed multiple times (yes, I was dumb enough to keep trying), but the customer service is terrible, rude, and so unhelpful. I 'sold' items and when I sent them they 'got lost in the mail' and I lost my money and the item :(. When I purchased an item, they were so damaged and not as described in the listing. I am honestly so disappointed with this app. I'm sure that most of the reviews on here were written by mercari staff or people paid to leave a review. Trust me, I am trying to save you!

They kind of try and make up B. S to kick you off once in awhile because they have a computer based policying. You have to xall rhem and make them realize what really went on. You get a fair amount od sells unlike Bononza which I got 2 items to sell a month out of 1,000 items. That site was a waste of time. On this site you don't have to put up with all tne B. S that ebay gives ylu. Ebay is a complete waste of time. After you get all your items listed and realize. It might take a little longer to sell them this is a great site. Make sure you folliw thw rules and tgey don't harrass you lime ebay. Ebay will ban you on a guess that you might be a problem in tbe future which to me is discrimination. Ebay treats sells and buyers lime crap and is egotistical and that's why no one likes there site. This site you can actual sell a fair amount of items on it and tbey still keep kt fun They give you credits to buy tbings which is cool to keep peoe buying and selling on tbe site. Tbe fees are are the same as ebay but no paypal or processing fees to you save 3.5 % on all items. They have wieght class shipping prices and you save a ton of money on shilling items compared to ebay. You never screw yourself out of a bunch of money by covering a buyers shipling because you knkw what it is. I hope this site continues to improve because it's pretty good. You can add 8 pictures instead of 4 now. I'm happy with site and I hope beats tbe hell lut of ebay and tbey have to close down. You can tell I hate those_______.