MercariReviews 2,404

Buyers and sellers be aware. They will suspend and revoke you in the blink of a eye without explaining! And accuse you of such horrible things without ever asking you! Customer service is impossible! They take 10 percent of the sales and take forever to respond which is never a detail response always super vague and normally unhelpful in my experience! You can never be careful enough! Rank up 100s of great rating for them just to take it all in blink of a eye for false assumptions on there part!

I see a lot of negative reviews. It may be that they have now improovedbecause I absolutely love mercari. I have pretty much switched over from ebay selling used books.
I have not seen any problems with mercari at all. I feel that the selling and buying features are outstanding, and I love the fact that the fees are simply 10%. This makes it extremely easy to list items.
Being a book seller the only thing I would like to see differently would. Sing able to sell at mid level between dollars ( like $ 6.50 instead of $ 6 or 7) they only allow to sell in whole dollar amounts. This is not a big deal, it me just nitpicking. Other than that small flaw that I can except I highly recommend mercari, and would go as far to say they are the best.
Complaints I hear...
Payments only processed on Mondays. My response. Who cares. Paypal holds funds pending for up to 21 days if selling on eBay.

Buyer not paid till reviewed. My response. Get over it. And if buyer does not respond after 3 days of receiving item mercari automatically gives you a great rating and makes funds available

Hard to refund. My response... Don't sell items that you know will be need to return.

Over all I feel mercari is the best. Keep it up mercari I am here to stay

I was kicked off of Mercari because I did not know if two Items were authentic. I clearly stated that they were not authentic just a regular pair shoes no name Brand and just a regular pocketbook people are constantly selling stuff on there like it. I was treated like a common criminal my sales show that I was a good seller my Item were always low I pretty much was giving it away people were nitpicking me to death I had people scamming me constantly and trying to keep my money and I even had Items stolen from me. Also I lost a lot of stuff in postage shipping and all the time I was patient I tried to contact service I tried to go through all the procedures it seem like I was constantly contacting customer service just to get my money. Yes I am upset I am a disabled woman doing this to try to pay medical cost and medicine selling my stuff cheap. I am honest and I highly respect myself for that and my sales showed that I was honest I made a couple mistakes and I was terminated. Mistakes I didn't even know I was doing. I was very naïve when I first started this and I have tried to learn from it I was totally shocked when I received a text saying I had been terminated definitely why don't They definitely terminate some of the scammers for instance people receive your item in excellent condition but know the rules file a complaint that there was something wrong they get to keep your Item and receive credits to spend you don't get your Item back.as a seller you do not get the protection they do they get rewarded for lying and stealing your stuff even after you take four pictures to prove that its quality And anything else that they need to know. Which a lot of good it does you the majority of them do not even read your profile your background your information or even look at your pictures they just know they won't It. Even if it means wasting your time asking you questions written under the descriptions. I don't recommended the app because like me who invested a lot of time and effort hang still got kicked off back only being honest and yes a little naïve so shame on you shame on you for treating people who are honest like you treated me.

I have been selling on mercari UK for almost 5 weeks.

I have also purchased some items from other sellers.

In total I made 9 purchases & only three was delivered. Either the seller ignored me or gave me excuses as to why they didn't ship the item. Out of the three that came one was as described, one came 3 weeks later & the third was a counterfeit.

Of course once the transactions was cancelled you cannot leave the seller feedback.

I have sold over 15 items. Two of which I was scammed by the buyer.

One was a "Not as described" claim. This buyer claimed that the items wasn't sealed ( which they was) she then told mercari that she used the item, & they sent her an email stating that she isn't entitled for a refund as she used it but instead gave her the balance as "credits" which she showed me.
She then told me she wasn't going to send it back as she already got the refund.

They mercari told me that I have to accept this item back even thou she used it. Which I find disgusting and scheming. So basically mercari won't refund her because she used my item but instead gave her credits to the same value of which I will have to account for by accepting her dirty used item back.

Mercari offers no seller protection and I will be reporting them. The site is full of scammers, under age children & people asking for expensive items for stupid prices.

The second item I sold was cancelled by mercari because the buyer didn't confirm her identity. But I was able to claim my money back as I had proof that the item was delivered.

So if you sell something mark it as posted before you send it. Always send the item tracked. Use your own pictures. Don't create listings for people for a bundle of items or if you do, photograph all the items and use those pictures on the listing.

Mercari should be closed. They make money from stealing from sellers by closing their accounts and keeping their money.

The customer service don't give a $#*! and think they can force you in to accepting what they want.

Stay clear eBay might be expensive but if things go wrong at least your protected and the buyers that scam you get done for fraud.

We had to make a claim to our credit card company, because the product showed up damaged and in stead of returning our money they quit emailing back (note no phone number to call) and closed our account. We made a claim to the credit card company and after 6 weeks the credit card company refunded our money saying they found in their investigation a error had occurred.
Mercari keeps sending us emails now asking us to return to their site because we have not purchased lately.
Don't waste your time or loan this company money, we wasted a lot of time to recover $25.00, but if we had disputed this they would have gotten away with it. How many other people have they done this to?

Don't make our mistake and use this company!

My wife and daughter decided to set up an online business and chose Merkari. All went well until we tried to transfer the money from the account to their bank account. First they said the account was not valid, and then they asked for information such as Social Security Number (Red Flag!). Next we changed the bank account and were told that the account had been "INDEFINITELY SUSPENDED"! For What? Trying to retrieve our funds? CAVEAT EMPTOR: BUYER (And SELLER) BEWARE! Then you try to find a way to contact them (email, via the app, via twitter, etc.) and Zilch! Nada! Nothing! Horrible people. If this helps even one person save their money, great!

Mericari monitors your message i told a buyer who wanted different colors of watches i was seller to send me his fb name as its easier to send the photo there and let him choose. They sent me a warning it's against the rules ok no problem. But if I put a bunch of one item and say my price is firm or i will not except low ball offer they will get mad and flag your item's. Next thing you know your account is suspended for warning. Another bad thing you ship you product and buyer deceived they don't like they will file a dispute once tracking is available they get their money returned you could receive a empty box. It'd not right I own for legal reason they have to be strick but come on look after your sellers as well. Also don't make your pictures look good someone marks them as stock photo and you get your photo removed along with a warning. You get in too much trouble too easily. I've read so many sellers loosing their money. Yes there is a lot of fake items buyer should know if it'd a designer item new and cheap it's a fake. But they choose to buy the cheap stuff then if the seller does that like they file a dispute get their money back and you don't get your product. I used to sell at flea market festivals and other online sites. I have a lot of nice things I need to get rid of i cant sell online becisee items are so cheap price no one wants to pay for shipping therefore I send two or three nice free gifts. The best way to sell is use these app where you meet up and trade in a public place. That way they see what they are getting and you get paid right then..

I know some people who've had their account suspended by Mercari and money seized. I've also read a lot of reviews of same. For those people that want to take action against Mercari, write a letter to the Attorney General in your state explaining the situation then send a copy of same letter to both the Attorney General in Delaware (where Mercari is Incorporated) and the Attorney General in California (where Mercari is located and is registered with the Secretary of State as a Delaware Corp.). Mercari claims to have made MILLIONS in 2016 and that is strange since for the most of that year THERE WERE NO SELLER FEES PAID TO MERCARI. So how did Mercari make their money? Were their profits the result of the HUNDREDS of people who've had their account closed and money seized by Mercari? I wouldn't be surprised.

Mercari told me to contact my bank and i did and my bank told me that the payment of the cancelled order did go through and was processed and then the refund was never sent back to my card. Why is my account being closed when this is not my fault? I still havent recieved the refund and the payment was processed when it wasnt supposed to be and i was supposed to have a refund. I love using Mercari and have purchased many items and sold an item too. I never had a issue til this happened. I need my refund the order was cancelled and the payment was processed instead of a refund being sent back to me. My account shouldnt be closed because mercari told me to contact my bank and ask about the situation. This is not fair my account gets closed and im charged for an order that was cancelled by the seller for no reason and then my refund never came back. MERCARI NEVER SENT ME THE REFUND FOR A ORDER THE SELLER CANCELLED... THEN MERCARI LIES TO ME AND SAYS THE PAYMENT WASNT PROCESSED AND MY BANK STATEMENT AND BANK TOLD ME IT WAS PROCESSED AND THE REFUND WAS NEVER SENT. MERCARI LIED TO ME, STOLE MY MONEY AND THEN DELETED MY ACCOUNT.

I feel bad because I have recommended this site to several of my friends and family. I had good luck selling, made sales, things were going well. Today I found out that I am at the mercy of the US postal service. I thought I had reviewed the site carefully, yeah I had to pay 10% on my sales, but hey they handle everything UNTIL I sent a planter that arrived to the buyer broken. Well the buyer got their refund, as for me, well even though I shipped the item with the insurance. I have to go thru the post office to TRY and get a refund. Yep, that's right, Mercari DOESN"T tell you that if an item is damaged that YOU have to go thru the post office to get a refund, they make it sound "like don't worry your product is insured". Mercari has the pictures of the planter before, and they have pictures of it broken, I don't, but they "offered" to send them to me if I contacted them. Duh, of course I am going to need the pictures. You would think since they have all the information they would handle the insurance, after all it's their label I am using, but nope! I will not sell anything breakable or worth a lot of money thru them any more. After reading reviews it seems they do a great job of protecting the buyer BUT not the seller, who they take 10% from, you think they would protect of because it's our money they get! If people stop selling on their app. Where will they be? So to all of you out there becareful because as the seller you lose! In reviewing more about the company it seems they do very, very little to protect their sellers!

My account was suspended because a customer complaint about my shipping method. Before she purchase she knows it will take time to receive her item and she asked a lot of questions too. So the next day, i shipped her order out, and she say how come so fast and start wanting to cancel the transaction. I told her she can return the item to me once she receive it because there is no way i can stop the transiting of the package once it is shipped out. Instead she filed a complaint. And now mercari has favored her and deleted my transaction which is already on its way to her and more to that, mercari has suspended my account. For her transaction, mercari ask me to reroute the transaction back with USPS when it is on its way. If you have worked with USPS, there is no option like that. The only time you can reroute an item is when you use shipping method like Fedex or UPS. I have helped customer with their orders in every way and didn't receive any duplicate warnings or what so ever on my listing as being a problem. I am a 5 star seller and never have problem like this. Since my account is suspended, the customer has received their items but not yet rated me will probably get free stuff and more to that, those orders that is in transit will be free to those customers because mercari has suspended my account. Mercari has stolen my money because all transactions are closed up in favor of all customers? I think this is all bull$#*! with mercari. Literally lost money from selling at mercari $200+

I would give -1 star if I could. They banned my Account for no reason and said I can get the deposit after 180 days.
Okay, so I waited and the release date finally came. I receive an email from Mercari saying "you can request a direct deposit now, and we will delete your account after the deposit". So I was try to logging in the app and found the app logged me out automatically already, then I'm not able to login again. So I reset my password 5 times, even use a password easy like "qqqqqq", the app still give me message saying invalid email or password.
Well, obviously, they delete my account and rob my money in the account. Well play Mercari

I purchased a purse on this site listed as a Tory Burch. It was very obviously fake when it arrived. I submitted a return request and it is been almost two days with no resolve. I contacted the buyer and she does not even know how to accept a return. It's unfortunate I can't pick up the phone and call somebody like with eBay. I now have money held up with a fake purse with no resolve in site. Buyer beware. Don't expect to see your hard-earned money anytime soon when you receive something fake. Knock-off items are prevalent on this site I have purchased three... shame on me back to eBay.