MercariReviews 2,404

I purchased a swimsuit and I thought I fit it well because I usually fit well, but it turns out that they dont fit me as well as I expected. I tried to contact the seller, but no section to be found. I also contacted the help center and they told me to take pics of the item which is ridiculous. They said that they help me return the item for the full refund, but they didnt. I feel as thought Ive been cheated from that site. From now on, Ill close my Mercari account and never buy (or sell) items from this site again. They ripped me off and I lost my money. Ill stand up for whats right against them. Horrible site w/ horrible service.

MERCARI AND ALL ITS CUSTOMER SERVICE CAN KISS MY A$$. MY ACCOUNT WAS IN PERFECT CONDITION, 15 positive reviews and no negative or neutrals. Made a transfer to my bank account, next thing you know my bank is telling me my account has been hacked, and next fcking thing you know, I go to Mercari and Im banned from there?! Obviously one of their low end a$$ bithc $#*! a$$ piece of shi* tried to hack my account and fcked up so he had to just cancel my account.

I just received my first package from Mercari and I'm very satisfied. Item arrived only 2 days atter i ordered, perfectly packaged and exactly as described. I have couple of items posted on my profile for selling so let's see how that goes, but so far I'm loving this app. It's very easy to use and has a lot of nice, inexpensive stuff. My purchase was a moto jacket, new with tags, perfect condition for only 14 dollars shipping included, plus i took advantage of 5 dollars off the app gave me for being a new member so i ended paying only 9 dollars :D

Dont waste your time selling here. Customer service does not protect sellers from scammers. Had someone buy something claiming they didnt receive the item when the tracking status specifically stated. Had sold here 29 times and received all five star rating. They suspended my account and when i asked why all they said was the customer didnt receive the item. Sell from this app if you like to give stuff out for free and deal with liars.

A seller tried to get one over on me by claiming some FAKE Nikes were real. After a lot of research and only finding those products on days old and temporary Chinese sites, I contacted Nike directly. It was confirmed that the products were fake. However, I did receive an email hours later stating they are only supposed to confirm authenticity with authorities. I think thats an idiotic policy but its too late, they confirmed the fakes. I send all information straight to Mercari. All the proof and how theres no way this seller is posting authentic items. Mercari said thank you and gave me a $5 coupon. I dont care about that. I want to buy authentic products. Its been well over a week and that seller is still selling fake products. Theyve never removed the seller or their products. So much for their policy about authenticity. After talking to other people theyve also left Mercari because theyve received fake makeup products, bags, shoes, etc. Looks like its time to move solely over to PoshMark! At least they take action when you provide proof of fake products. Buyer BEWARE!

I used this app for purchase for a small time and it that time I did NOT receive 3 of 4 purchases. Sellers just decide not to send items purchased and it's that simple, you contact Mercari and after time consuming back and forth they might cancel it and you're left with no purchase items and a delayed refund. This is NO eBay and that's not saying much.
On the selling end, they have you generate a shipping label and both times my package has been lost in usps transit? The tracking just halts in the middle? So after you do all the leg work of trying to find out what happen, Mercari refunds the purchaser, cancels your sale, says they are not responsible and you are left with no money from what you sold or the item you sold. Total loss and Mercari tells you basically oh well. Never ever using this app again!!

I have been using this app to sell designer items for several years. At first, I had good experiences with buyers. Now, I just experienced a young buyer who did not report any issues with Mercari, but made false accusations on a review, which a seller is unable to do anything about. Mercari's support team will not do anything without the buyer's approval so basically a seller is not protected. I would NEVER sell high-end items on this platform because a buyer can scam you and Mercari has NO policy and/or process in place to protect the seller. Lots of fake items being sold on the site so make sure you know how to tell if an item is authentic or not.
I would recommend selling high-end items on a site that has quality control in place to verify scammers and fake products like 'LOLLIPUFF' which is one of the perfect platforms that verifies the authenticity of each high-end item prior to it being listed on the site. My biggest thing is making sure that any online marketplace has a process in place that protects both buyer and seller, which Mercari DOES NOT. So BE CAREFUL if you decide to use this platform. There are lots of marketplaces so do the research and make sure if you're a seller that you protect yourself from scammers. I would recommend 'POSHMARK' over this platform. Mercari definitely needs a better business plan in place and make the necessary revisions to their current business model.

Being an honest seller does not guarantee you a fair treatment on this app, buyer still could make up excuses to return, Mercari would approve the return then ask you whether you want the item to be returned back to you, WT? An item worth of several hundreds dollars who is just going to throw it away? Should that be even an option? I pulled off all my expensive items out of that app right there right then, the garbage app deserves to sell garbages there.

I was selling just a lil but enough to buy my girls clothes through the app which was great due to deals. My sister had a baby and I told Eric about the app since baby's grow so fast it's more convenient to buy them clothes in great condition for a portion of it's price. She decided to get the app and on her first purchase both of our accounts were suspended. They claimed it was due to multiple accounts, suspicious payment and fraudulent activity. No more said, I tried to explain it was not my account and the payment looked suspicious cause obviously her account had her debit card not mine, again cause it was NOT my account. They simply sent a message stating they would not restore our accounts. I tried to set up another account with my husband's information and debit card (I am unemployed and this was my best way to get things for my girls so I was desperate) but I guess they blacklist my address because they suspended that account indefinitely due to suspicious activity no more said. The app is crap their customer service is no customer service but seems more like automated responses for certain transactions or questions asked when they are messaged. Otherwise there is a lot of people giving good deals, it's too bad they are so bad.

I'm a new customer in mercari and I had a bad experience after they sent me a message to telling me that my account has been suspended without advice and strong reason so I asked why and they told me by message that I have irregularities in my way to pay or account and that's totally negative because I have only one way to make a payments and that's with PayPal, I'm absolutely in disappointed with mercari team, because PayPal is very serious and honest company mercari cancelled my purchases without advice and the sellers still message me because they don't know what's wrong I don't access to message the sellers and give them a explanation I think mercari made a mistake my only mistake was this morning I added a new address and that was my po box addres I assume that address it wasn't associated with my account because I have my physical address associated with my account but anyways that's not big deal because it just the address.
I think the unique thing good mercari have is the really beautiful sellers very nice but MERCARI is absolutely bad.

They suspended my account for selling and there is no way I can get my funds out of the account. They require me to give them my social security number but there is no way in heck I am going to give someone I don't know my social. I am losing 1,000$ in stuff I sold and can't even receive my money. I emailed them if I could do an alternative and give them the last four of my social instead but they weren't understanding about that at all either! I hate Mercari, do not sell on there!

Mercari:

Why do you suspend people from your service with such a heavy hand and provide little to no explanation? You suspended everyone in my household's account, claiming that everyone was violating the terms of service. You suspend my account with no explanation for sending inappropriate comments (which to this day i cant figure out what was said). I have sent at least 15 emails asking for an explanation and get varying degrees of vague scripted responses, sometimes completely unrelated. To combat your authoritarian and unethical (and quite distrubring) practices of punishing people, i have continued to sign up for a new account, complete positive and polite transactions and you still ban my accounts, claiming previously suspensions are not allowed to create a new account... But i dont think my original ban was even real! You also claim you sent me several warnings "including a final warning" and when i asked you for evidence of this, you ignore me.

You have now banned my daughter'[s account and my wifes account simply because they share the same address as me. Thats not right at all. You canceled several sales that my wife has made which help support my family, and have deleted her account.

Can you please knowledge that you are aware that you are the only service of this type that throws customer suspensions around like dollar bills at a gentlemen's club? This is insane, and Im going to make sure i do everything in my power to educate the public on your unethical and distasteful operating practices.

Mercari, until my next suspension and please dont forget ichi-go ichi-e!