MercariReviews 2,404

I am fuming right now.
I have been selling on this app for some time now. I have been selling watches and belts, knowingly selling as replicas, and making 100% certain that the customer knows this as well. Yes, this is against the rules and I know that. However, the fact that Mercari says I make their community "unsafe" pisses me off, as to the number of people blatantly scamming and selling counterfeit items as real is ungodly.

What's more, Mercari takes 10% of your sale, and claims that this is "easier" than eBay, who does not do this practice.

So, the fraudulent owners of Mercari completely ignore scammers, because guess what? More money for them!

I have been banned twice from this app. The second time, they froze my funds, which is at $450. ALL OF THE ITEMS HAD BEEN SHIPPED AND RECEIVED, AS WELL AS HAVE BEEN REVIEWED AT 5 STARS.

To have the funds released, they say they require my social security number as well as a government issued ID.

I hate everything about this app

I used to love mercari i sold many things on there and bought many things also. But recently i have ran into a problem what MANY MANY others have also experienced. So i sold a PlayStation on the platform and then tried to buy another console and the same minute that i bought another console with the money i earned from selling stuff on THEIR APP they canceled my orders, revoked my privileges and suspended my account. When contacting customer support to see what was wrong and i received an automated response with the EXTREMELY VAGUE explanation "unusual payment activity". The money in my account has no way of getting out and they are just gonna take that once they delete my account. I hope this despicable app gets shut down.

Sold a pair of UGGS boots, excited that someone bought it instantly (within an hour) but received a complaint that they had stain on them (which i posted all photos, not a single stain on the boots) and returned them back. However, this customer switched her ugly nasty boots with mine and customer service told me and my boyfriend that there is NO-ZERO foul play! No customer service help, just received an overall $#*!ed up service!.

Initially customer service gave me some trouble due to mistaken identity, however the (frustrating) problem was resolved. I must say that I enjoy the simplicity of Mercari. It is a more streamlined method of buying and selling than Ebay.

Mercari is a hypocrite they sell dangerous products like fake make up for example the Kylie Jenner lip kit anything to do with Kylie Jenner we are making 10% with every sale but claim you are not to alarm to sell these type of products if you sell something on there and its legit somehow they screw you if I fire claim something thats not true they go ahead and refund the money to the buyer You lose out on your products for example I sold a brand new pair of sneakers with tags and its original box by her claimed they were ripped Mercari granted them their money back And told I have to discard the sneakers so I lost out on a pair of brand new sneakers never received any money

I have over 115 great reviews on Marcia I've been selling on there for about 6 months and I noticed that it seemed like some of my money did not always come in on one particular sale I did not instantly write the buyer back because I knew that she was someone on happy with the product so I left it for a couple days so I could flood it with the other positive reviews that I knew were coming in so after about 3 days of sitting in my box Marcia then rated the buyer took the money and withdrew it for themselves and I have not received any reason as to why so that is just pretty shady activity to me

I am a new buyer to Mercari. I originally attempted to use my Paypal account to make a purchase using my iphone. The transaction would never go through so I was forced to log in using my desktop and pay with a credit card. The seller was very friendly and I received my item within 3 days. When I attempted to confirm that the order was received and rate the seller so that the funds could be released to them, I was unable. I messaged the seller about this and assured her that I would contact Mercari for help with this. They don't offer a customer service phone line so I emailed them and was messaged nearly 4 hours later, with no resolution to the issue. When I logged back in to my account the following day, I could see that the seller had responded to my concern but the site would not let me access or view the response or allow me to message the seller again. All contact between myself and the seller was cut off. Apparently, they were uninterested in making sure the seller was paid. I would say that anyone selling items there is taking a huge risk and wish that I had checked them out myself before purchasing through them.

They refused to release my money stating they suspect my selling items are unathentic then trick me to provide my SS and Driver license in order for them to release my money. Once I provided, they suspend my account and hold my money for 90 days even though I provided proof that my selling items are authentic, I even have satisfaction comments from the buyer. Then they said in order to release my money, i will have to provide provide proof of purchase of all of the items I sold on my accounts. Who in the world would have receipts of all "USED" items you sell on here? This request is ridiculous. I've been requesting protesting information and they didn't seem to want to respond, every email take 24hrs to reply and they select the information they want to respond. Horrible customer service.

I have been buying and selling on Mercari for roughly a year and a half. I switched over my listings from Poshmark due to their excessive commissions and, at the time, inability to offer buyers free shipping. I haven't looked back since, as Mercari facilitates transactions smoothly and payment for sales is quick and easy. One thing I bought got lost in the mail and Mercari was quick to refund me. Things sell really fast on here too, which I love. I've had items sell within 5 minutes of listing them. Mercari frequently offers coupons as a way to drive sales, and this works great for both buyers and sellers, as sellers still get their asking price and buyer gets to save some coin. As a buyer, I have no complaints. As a seller, my only complaint is the recent revocation of the ability for sellers in the state of California to apply their balance towards payment of goods on Mercari. CA sellers are now forced to withdraw their balance due to "compliance"(Mercari's Twitter explanation). Mercari would have gotten 5 stars from me if not for that.