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Never received what I bought, seller never shipped out…been trying to get a refund for 60 days. Finally got a email receipt that they were refunding back on my card Aug 1, never got refund. Phone always on hold forever than their system hangs up on you. Back and forth on emails with no response to a solution. Disputed on my card still in review, all for $33.95. NEVER SHOP ON MERCARI! It's not eBay! A warning!
I sold a fragile cosmetic product on Mercari, following their recommended packaging guidelines carefully. Despite this, the item was damaged during shipping. When I contacted Mercari for assistance, they refused reimbursement, stating that my packaging did not meet their standards, even though I followed the guidance. To make matters worse, the buyer was allowed to keep the damaged product, leaving me, the seller, with no choice or recourse. I have contacted Mercari multiple times and filed a BBB complaint. Their response did not resolve the issue, and I remain dissatisfied. This experience suggests that Mercari's policies favor buyers over sellers, particularly in cases of fragile items. Sellers should be aware that even when following packaging instructions, they may not be protected.
Bought a keyboard that ended up being misrepresented by seller. It arrived and was sticky af which indicates liquid damage. Initially I thought it worked because I could get it to type but it didn't work as it's supposed with the program it's supposed to work with. It was a shift keyboard that's programmable and it wouldn't connect. They said they'd do the return if he agreed to it as I had prematurely rated him not knowing as a new user how this site works. He agreed to the refund. It's all in writing but instead they closed it because I was away from my computer for 24 since they sent their last message and they did not do the return. Then they accused me of altering the item. They accused me of not asking for the refund soon enough. I had the keyboard less than 12 hours and told them it was not working and I wanted a refund. As soon as I threatened charge back they were all "don't do a charge back". Ultimately that will probably be where this ends. After days of going back and forth and them accusing me of random 💩 still no refund and they claim they can't because they released the money on an item they know is disputed and don't work. They now say the only way to get my money back from the dude is to post it on their site and resell it to him. What they don't say is that they would get a cut of the $$ a second time. So this is their scam. They do not protect buyers at all. They are nothing but a scam site. Avoid at all costs. There was no warning as to not being able to get a refund if you left a review. I've only dealt with the site once before and that was to buy a key set and then i could not get into the account ever again and had to make a new one. I tried logging in on my phone to deal with this and their site won't let me log in on my phone. It's really not a user or buyer friendly site. Be prepared to get scammed here.
Mercari is a complete joke. Their customer service is absolutely unacceptable. The employees are rude, dismissive, and treat you like you're an inconvenience to them, rather than a customer they're supposed to help. It's clear they don't care at all about providing any real service. The whole team seems like they're just a bunch of clueless, arrogant, COVID rush hires who have no idea what they're doing. I was dealing with a simple return, and five different employees had a nerveous break down and couldn't handle it. Not a single one could solve the problem or even act like they cared. If you're looking for a company that respects you as a customer, look elsewhere. Mercari is definitely not it.
I bought something as a Christmas gift for my brother. It arrived totally broken. Mercari only waits 72 hours after delivery to review the seller. When you don't comply with this time frame, they review the product for you so that the seller gets paid. In my situation, my brother was out of town and didn't receive the item until after the 72 hour period. So Mercari went ahead and rated the transaction for me, and paid the seller. This leaves me with no ability to rate the seller to let them know that they did not package the product appropriately AND it doesn't allow me to get a refund. I can't even send the seller a message to let them know. So I'm out my money and my brother has a useless broken gift. This is a terrible platform that I will never use again.
No matter what has happened, you cannot reach anyone there--it is frightening! I had someone hack my credit card and order items and the police tried to contact them and couldnt call them. It is an out of control sight with a few honest people on it but because there is 100% NO WAY to reach anyone if you are cheated in any way you are out of luck. Worst app ever :(
Ordered a bottle of cologne for my husband for Christmas and when I received it it was a sample from Macys. When I tried to get my money back they refused even after I sent pictures! What a rip off and they did nothing to help! Rude customer service very shady company and they deleted my account as if my feelings would be hurt stay away from this scamming site!
First time user and I already upset. I made an order, got a confirmation saying they have my money and item will be ship. A day later got a email saying seller change his mind. Tried to contact customer service or write a review on the website but its impossible, even to talk to a person to see what happened.
I posted my $3000 treadclimber machine for sell on this site. It sold finally for $548. I was the recieve $477 once Mercari took their cut. They tell you that they would provide the shipping label (well you are paying for it out of your profits). Then they are partnered with UPS to pick up your item for shipping. Not only was it hell getting UPS to get the item, but Mercari provided the wrong label. When I reached out to get a update label, I was told the pay the difference for a new label. But I would not be eligible for shipping protection. I took a chance used their label and UPS broke my machine. The buyer got their money back and all I got was an email stating that I was not eligible for shipping protection because the label had the wrong weight. I get nothing, but a broken machine that can no longer sell.
They lied and said my package was overweight to steal my money. I will NEVER sell anything through Mercari again… their fees went up twice since I was selling with them and now they choose to lie and steal the rest of my money. I weighed my package on a commercial postage scale and it said one pound 0 ounces. They charged me an extra $12 postage saying it weighed 1 pound 1 ounce. I am not sure how it gained an ounce going to the post office… come on this is absolutely ridiculous! NEVER again!
Today was my first time using Mercari, and it'll be the very last time too. I tried to buy an item that I found listed on Mercari through Google, and in order to buy it I opened a Mercari account for the first time. Mercari has a make offer function and I thought the listing price was high so I made an offer that was $10 lower than listing. The seller accepted my offer, but after the seller accepted the offer, the transaction actually failed. The seller wrote me and told me this has happened to her multiple times; when people made offers and she accepted, the transaction would for some weird reason fall through. So I just decided to try again. But when I was trying to make the offer again, I saw that it had been advertised on the items page that an offer had been made and that it failed, and suddenly this item was in two other people's carts. (Mercari must've notified these people who were watching this item about this failed transaction of mine, so suddenly everyone was trying to buy it.) So instead of trying to submit the offer again and losing it while waiting for the seller to respond, I just paid full price. This whole experience was STUPID! It sounds to me like there's a giant flaw in the system. Why would you provide a make offer function if it doesn't work? Are you intentionally trying to sabotage the buyers' success so you can create opportunities for the item to sell better? Well good job, you may have made this item sell at full price, Mercari, but you lost me as a customer FOREVER! I'm definitely going back to eBay and NEVER coming back to Mercari again!
I am a seller on Mercari. I sold two watches to a customer. Because the shipping had not updated in Mercari's web system, the buyer requested to cancel the purchase of both watches. I reached out to the buyer and told him that both watches and a special holiday gift were on their way. They buyer was excited to learn this and shared that they were grateful to me because they really did want the watches. A few days later payment for both watches appeared in my account with Mercari and then a few days later, the money for one of the watches was deducted. I then began engaging Mercari's support person. She informed me that Mercari canceled the transaction at the customers request. I explained that the request was made prior to the buyer learning that I had already shipped both watches in the same box along with the holiday gift. I further explained, that if I couldn't send the watches,, I would have canceled the order myself. Why did Mercari step in and cancel my transaction? The support person insinuated that I didn't send both watches. I informed her repeatedly that I did. More so, if one watch was received, they both were because they packed together in the same box. I requested management, conference calls, reinstatement of the chat between me and the buyer (that Mercari deleted), review of the package's weight, discussions with the buyer... none have been followed up on and it's been weeks. I need to get paid now. I'm not working and depend on my sales. More so, it's my property and i'm not just giving my stuff away. I need help immediately!
I have been selling on mercari for a long time and they have had no issues with taking the almost 15% DONT LET THEM FOOL YOU THEY CHARGE A PROCESSING FEE ON TOP OF THE 10% They just notified me that my account was shut down because I was a previous user. AND YHEY WOMT RELEASE MY BALANCE OF OVER $1670. 00!
THE WORST! THEY ARE QUICK TO SHUT U DOWN AND TAKE UR MONEY.SO MUCH BETTER WITHOUT THEM INVOLVED IN UR BUSINESS.STAY AWAY IF NOTHING HAS HAPPENED TO U YET...STICK AROUND I PROMISE U...U WILL HAVE PROBLEMS SOON! MERCARI U SUCK! I HOPE U CHOKE ON THE MONEY U STEAL FROM PEOPLE
I use to sell at other platforms and I have sold over 1000 items and I am a five star seller. If YOU the buyer are not sue about a description just ask. Most sellers will post more pictures, do YOUR due diligence and ASK! If the
If you want more pictures ask if you need a better description ask!. I've bought and sold many items and my experience compared to other platforms has been great. And yes you must rate be an item in order the the seller to receive thier Money, it's only fair.
I have been on Mercari for 5 years. 90% of the sales were delightful. It's the other 10% that may drive you mad. It's impossible to contact the company to my knowledge it's owner is in Japan. I sold a nice coat and after I shipped it, the buyer then unsubscribed from Mercari. Mercari cannot get the money from the crook, my coat is not worth the hassle of a drawn-out lawsuit. I may be looking for a company which is rated for better customer service.
I have been fighting since November of 2021 to get 176.74 back from a seller that sold me a fake necklace. I reported it to Mercari and I contacted the seller immediately letting them know that I would refuse. The seller saw the message for cancellation but sent the necklace anyway. I refused and never touched the package, and although Mercari said once I let them know it was refused that they would refund me, they never sent a refund. What is crazy is, the seller is not even a real company and the return address is a fake. The post office sent me a letter stating they still have the package but it is undeliverable because this company does not exists. I am fighting with Synchrony bank now because Mercari lied about me having the wrong tracking number. Do not buy from this site. You will get scammed!
This site says it allows returns. But once you review the item or after 3 days, you can no longer return.
I ordered my dad 3 Cincinnatti Reds bobbleheads from Mecari for Christmas, They came in a box that was taped up so I wrapped it and he opened it up when we celebrated Christmas as a family. ALL THREE BOBBLE HEADS WERE WRAPPED SO POORLY THAT ALL THREE WERE BROKEN. One was completely broken in half, one was missing a bat and his foot was broken and the third ones face was broken. This was a gift for my dad and when I called they refused to refund my money or replace the broken bobble heads because it was not within three days of receiving the package. Why would I open the box, it was a gift. DO NOT ORDER FROM THIS COMPANY. THEY WILL NOT WORK WITH YOU AND THEY PACKAGE SO TERRIBLY THAT THE MERCHANDICE WILL BREAK. I am so disappointed and will never order from Mecari again.
Look at all the Michael Jordan / Kobe Bryant # 8 of 10 Upper Deck Dual Counterfeit Fakes on Mercari.
I just reported around 40 of the same # 8 of 10 counterfeit. Think Mercari will do anything.
These are unlicensed, unapproved counterfeits that infringe on the copyrights and trademarks of
Upper Deck and the NBA.
I wish the next TV or radio ad I see/hear from Mercari would lay out that there site is full of counterfeits.
What a great reputation to put dollars over people selling counterfeits.
These counterfeits are easy to spot. They contain:
- cloned / duplicated serial numbers
- Upper Deck Security Holofoils that are not real - just copied or photocopied.
- Contain statements of authencity that if a reprint are not true.
- Contain no disclaimers about authencity (fraud) and Reprint is not printed on the card.
Look at the 3 rd image. 20 of 22 in the image are sold counterfeits - and those are from one seller.
How can one seller continue to get away with selling counterfeit after counterfeit.
I ordered a picture frame. Seems simple enough. They sent me one with the wrong dimensions, no glass and the stand was bent and didn't work. It was like pulling teeth to get my money back. All they offered was site credit. Then they had the audacity to write a good review for the seller instead of letting me write a review. Very bad business!
There is no recourse with this site / platform. When you purchase something, you only have 3 days to contact them if there is an issue, AND YOU CAN'T CONTACT THEM! I did my first purchase with them, there was an issue with it. I tried repeatedly to contact them, but there website has glitches in it that it doesn't work (kept rejecting me saying invalid email address) (I've had the same email for over 22 years, and it's correct...). It's a ridiculous scam. It was my first purchase through them, and will be my last. Think about it, if someone is legitimately selling something, the will sell it on ebay and NOT this cheezy Mercari site. Buyer beware!
Im a first time customer and bought a pair of shoes. The listing said 7 but the shoes were too wide and too big. When i contacted mercari, they ignored me. So did the seller. Plus they kept closing my help requests, and refused to let me return for refund. Bad customer service.
I bought a remote for a Christmas present, and it turned out to be defective. But because they demand acknowledgement of satisfaction with three days of receipt, I could not return it. It was sitting under the tree wrapped for that time. It was only after the holiday that it was opened and tried to be used. DO NOT BUY FROM THIS TERRIBLE COMPANY. They do not care about the customer. If I could have given zero stars, I would have done so.
