MercariReviews 2,404

My feedback is that Mercari is a company that does not care about customer satisfaction. I purchased one article from two that were being sold. The seller sent me the wrong one and Mercari basically ignored my claim by refusing to process the return that I requested even after I submitted sufficient evidence (pictures) to proof to you that was right and that the seller was acting in bad faith. Mercari is supposed to safeguard their customers business without being scammed.

I decided to give them a chance and I posted a few things for sale. I sold a few cheap things without any problem and I said let's put something bigger. I posted a high-end drone for sale and I got a buyer a few days later. Everything went well until the buyer decided to make a return
Pretending he can not find the app to use the drone despite the app being everywhere available on the internet. I accepted the return but upon arrival, there were 2 batteries instead of 4. I contacted Mercari and reported the problem and they told me to contact the buyer but the buyer never return my messages and then I can't send him any messages. These batteries were $250 each and they decided to close the case in favor of the buyer. The buyer never reported in the return message any problems with the batteries. That means he got all 4 batteries. Mercari does not truly investigate any cases because they side with thieves and encourage them to steal more. You can put a thousand pictures they don't care. Please stay away from this site as far as you can. I retracted all my listings and they will never see me again. Read others' feedback left for this site and then make a decision to sell there.

I paid for an item and never received it. When I attempted to cancel it, it said web site no longer valid. I don't know how to get my money back. Stay away from this company.

I have sold few items on mercari.
I would pack them and ship them with the right weight and drop the off at usps with 0 issues. I never had teller at usps told me my item was over weight.
Example. I sold iphone which weight 1 pound and shipped with 0 problems and kept the receipt incAse mercari charges me additional due to wrong weight and i would even ask teller. Hey is my weight correct and she would say yes and i leave with receipt showing i didnt have to pay anything extra due to weight and when buyer gets the item and closes the transaction i get notification from mercari saying my item weight was wrong so they took 6.01$ from my money before i can transfer it to my bank. Without any invoice. And when i email them with pictures of the receipt attached showing 0$ Was paid at usps when i dropped off the item. They would simply ignore me and keep my 6$. They done this to me 4 times out of 5 items i sold. Also when u get paid. Money does NOT go to your bank. You have to transfer it from mercari and they also charge you 2$ for instant transfer. This app is full of thieves. DO NOT. DO BUSINESS WITH MERCARI. THEY ARE THE WORST. THEY STOLE OVER 25$ from me. I deleted the app. And back to using ebay. DO NOT USE MERCARI. IM
WARNING EVERYONE HERE. THEY ARE THIEVES.

I have been selling on Mercari for a few years. Their support staff has gotten really bad lately. They provide no support to sellers! They copy and paste the same message and don't listen to your complaint. Lately, there have been more buyers that are terrible. These buyers blame the seller for USPS delivery problems, high prices, and give low ratings. These problems are beyond the seller's control. Mercari support do not support the sellers in removing these bad unreasonable reviews, including damaging reviews. There are also "Karens" that have become a growing problem as buyers such as Karen Geisler from Matthews, NC and Jill Irvin from Newnan, GA. I won't be selling here anymore due to lack of Mercari support. I recommend selling on other selling platforms that provide more support for their sellers. Hope Mercari goes downhill.

Costumer service is horrible and they monitor your private chats. When your get not support about missing packages ( I'm currently missing two with no refund in sight) it's pretty hard to justify higher prices, invasions of privacy, and ultimately money wasted on undeliverable packages. I switched from posh because Mercari has a lower % cut but it shows in the way they treat their costumers. I can't recommend this app.

I was doing great selling on Mercari until they failed to send 2 of my direct deposits to the bank for processing. Customer service is horrible! There is no one to verbally talk to and the chat service just gives you generic answers. I have some high priced items on there and Im deactivating because I dont want to risk losing more money. Right now I am about $41.00 in the hole but its not worth it to lose more. I have opened a case and they closed it, saying it was resolved and it has not been. I opened a 2nd case and is waiting for a response. And after reading all of these horror stories Im done with them!

Sold an item on mercari local the item got delivered one day later the buyer says item is broken after multiple requests asking the buyer to leave a review so I can get my funds the buyer says the item is broken open the case for a refund then the buyer says I didn't know how to message you. So instead of the buyer telling me that item is damaged the buyer opened the case says the item is damaged then support says after 2 days we've given the buyer a chance to return the item to get their money back. I asked the support why they claimed the item I sent them was damaged before I sent it to them basically claiming that I sent them a damaged item which is not the case. I told the representative this is false you're giving them back their money for something that you're claiming that I did but I didn't do because I was talking to them I sold multiples of these and now the case has been closed. This is very unfair sellers can cheat buyers this was a buyer's remorse they weren't happy with the item so they did whatever it took they damaged the item now they want their money back I'm not letting this go I will review and let people know these kind of sites are dangerous because and when your item is broken you have nothing no money you might get your item back but you lost the sale because the buyer was not happy. Instead of the buyer tell me how I'm not happy with this can we do something I would have worked with them instead now the site accused me of saying that I sold them a broken item which was not the case be very careful using this site

I brought a iPad mini 2 that had a little crack on the screen which I accepted. The day I received the item the screen would keep moving on its own. Furthermore, I made a pin to enter the tablet and it would randomly click things thus wrongly inputting my pin which locked me out a couple of times for that reason. I reported the problem to Mercari and asked for the 72 hour return yet this was Mercari response. Look at the screen shots

Ordered a Gucci beanie. Seller minimized photo's to be deceptive, stated it was unisex. The beanie measures almost 12 x 12. It slid down my whole face, who has a head that is a foot big? Terrible site, says it has a buyer protection warranty. It has nothing... BUYER BEWARE!

I had rather quite unpleasant experience with purchasing something on Mercari. Seller (Respect-Collect mercari.com, u, *******/) was selling a Nintendo game. Listed as "xxxgame for Nintendo switch). However, in fine print (I guess it was there at the beginning but I didn't see it at all), it says "case, xxx only". Package arrived with an empty case. Was that a joke, I was wondering. A bit positive thing is Mercari provided me store credit which needs to be used whiten 30 days, but the catch is I am not allowed to leave feedback. So, basically if buyer has any issue with the order, Mercari would give buyer a credit, and not allow buyer to leave feedback. You got it. I contacted seller and suggest to make the item clear, like putting Case only on item subject. Seller rejected me, saying I should just blame myself. Well, please take care, everyone.

I ordered a pair of glasses the Box came empty I was out of town for a few days and since it was past the 3rd day after delivery they said they weren't responsible... So they send empty boxes and then won't respond or communicate with me... Absolutely do not use this company stick with eBay...

ZERO customer service! Just a runaround. They grab your money and then will not answer questions! No way to contact the actual seller, just the corporation via email and then it is a runaround over a period of days with no answers!

This site caters to con artists only. Please stay far away. Do not buy or sell here. They will allow scammers, and prefer this.

Mercari has poor customer service I give them a below zero they only care about profit huge fees poor service
Quick to rush to judgment fast threatening and punish a seller
Trying calling them for help have a phone number but nobody there will answer
Mercari gets a poor rating because they are a poor company

Do Not order from Mercari it's a Scam the company itself is out to rob you. They steal your money fast and there is no way to contact them unlike marketplace that has instant support
Sellers have to tack 15% on top of items just to cover the fees also they are ripping Everyone off

I tried very hard to buy something on mercari but the seller got a message saying there was a problem with the payment, it was paypal and to use it i had to log in and use my password. This went well y end but not the seller. The admin advised i should change my password, what password, the site, my paypal what. There is no phone number for mercari and no real people just a series of bots sending out glib suggestions
I'll never use this site again it wasted a huge amount of my time and i cant understand why anyone would try to sell on that site

Only spent $11 on a football card, what the package I received was empty. Upon finding a way to finally contact them, which was incredibly difficult as it is not well marked on their site, kind of got the runaround from them they wanted a picture of the package which I sent them that wasn't good enough then due to work I had to not respond as quickly as I should have and they went ahead and paid the guy and let the review for me also. The site is a joke stay very very far away. Never got my football card or my money refunded.