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Never received what I bought, seller never shipped out…been trying to get a refund for 60 days. Finally got a email receipt that they were refunding back on my card Aug 1, never got refund. Phone always on hold forever than their system hangs up on you. Back and forth on emails with no response to a solution. Disputed on my card still in review, all for $33.95. NEVER SHOP ON MERCARI! It's not eBay! A warning!
I sold a fragile cosmetic product on Mercari, following their recommended packaging guidelines carefully. Despite this, the item was damaged during shipping. When I contacted Mercari for assistance, they refused reimbursement, stating that my packaging did not meet their standards, even though I followed the guidance. To make matters worse, the buyer was allowed to keep the damaged product, leaving me, the seller, with no choice or recourse. I have contacted Mercari multiple times and filed a BBB complaint. Their response did not resolve the issue, and I remain dissatisfied. This experience suggests that Mercari's policies favor buyers over sellers, particularly in cases of fragile items. Sellers should be aware that even when following packaging instructions, they may not be protected.
Bought a keyboard that ended up being misrepresented by seller. It arrived and was sticky af which indicates liquid damage. Initially I thought it worked because I could get it to type but it didn't work as it's supposed with the program it's supposed to work with. It was a shift keyboard that's programmable and it wouldn't connect. They said they'd do the return if he agreed to it as I had prematurely rated him not knowing as a new user how this site works. He agreed to the refund. It's all in writing but instead they closed it because I was away from my computer for 24 since they sent their last message and they did not do the return. Then they accused me of altering the item. They accused me of not asking for the refund soon enough. I had the keyboard less than 12 hours and told them it was not working and I wanted a refund. As soon as I threatened charge back they were all "don't do a charge back". Ultimately that will probably be where this ends. After days of going back and forth and them accusing me of random 💩 still no refund and they claim they can't because they released the money on an item they know is disputed and don't work. They now say the only way to get my money back from the dude is to post it on their site and resell it to him. What they don't say is that they would get a cut of the $$ a second time. So this is their scam. They do not protect buyers at all. They are nothing but a scam site. Avoid at all costs. There was no warning as to not being able to get a refund if you left a review. I've only dealt with the site once before and that was to buy a key set and then i could not get into the account ever again and had to make a new one. I tried logging in on my phone to deal with this and their site won't let me log in on my phone. It's really not a user or buyer friendly site. Be prepared to get scammed here.
Mercari is a complete joke. Their customer service is absolutely unacceptable. The employees are rude, dismissive, and treat you like you're an inconvenience to them, rather than a customer they're supposed to help. It's clear they don't care at all about providing any real service. The whole team seems like they're just a bunch of clueless, arrogant, COVID rush hires who have no idea what they're doing. I was dealing with a simple return, and five different employees had a nerveous break down and couldn't handle it. Not a single one could solve the problem or even act like they cared. If you're looking for a company that respects you as a customer, look elsewhere. Mercari is definitely not it.
Found an IPhone 11 order pro Max that seemed too good to be true, took my chance and ordered one but seller canceled and refunded (as of right now I'm still waiting on funds), seller posted another one for cheaper and when I ordered she did the same thing. She then gave me a phone number to text which I did with no response. If it seems too good to be true, it just might be. Some sellers seem legit, they usually sell items that are similar to eBay, offerup, (market level) but for the cheaper ones just beware. Canceling my Mercari account due to many scammers
Site is extremely difficult to navigate. An extreme challenge to find a way to email the company for support and then they take a long, long time to respond. I lost an item due to the lack of clarity on the site and difficulty getting support. The seller and I agreed upon a negotiated price and when I went to pay the original price was still there. The seller was new to the site and didn't know how to change the price. By the time support got back to me the item was gone. I assume the seller found someone willing to pay the original asking price. Additionally, when I finally was able to email support they didn't understand my clearly written question and sent me instructions to do what I had already done. DON'T VISIT THIS SITE UNLESS YOU WANT TO BE EXTREMELY FRUSTRATED. Ebay and Esty are much easier to navigate and definitely much more user friendly and responsive.
Customer service is a huge negative! Item sold and shipped in good faith. While in the shipping route the buyer asked for a cancellation. Mercari cancelled it and refunded. Mercari gave me every lying excuse possible to not compensate from the package was the wrong weight to 100 other lame excuses. Buyer got a few item and seller lost out.
Buyer cancelled the sale after receiving the item. Mercari reimbursed but I have not received my item in return. I have been reporting the issue for 7 days now, and only get apologies for inconvenience! Mercari is not serious about protecting sellers.
Have had positive experiences in both buying and selling. Any issues with purchases have been resolved promptly by customer service.
THEY SENT ME A CAMERA TOTALY USELESS, NOT WORKING AT ALL, WHAT DO YOU DO WITH A BROKEN PIECE OF EQUIPMENT USED TO TAKE PICTURES THAT DOESN WORK.
My account got closed because they were "UNABLE" to verify an authentic Louis Vuitton bag. Keep in mind, this is an original bag, but just because they were "unable" to verify it, they closed my account even after many appeals. Now today my mom calls me and says her account is closed too because Mercari said she had more than one account, referring to mine which is totally seperate and has been closed since a month already. She created her own account months back to sell some items around the house. But because its on the same address they think its the same person even tho both of our accounts have been verified separately.
BEWARE! They will close your account and take your money. Very poor and sorry company taking advantage
Of any situation..
BEWARE of MERICARI! Use ebay instead as they provide protection against funds. I paid for an item - and only received partial item - also paid for delivery but postage was due in order for me to receive my item. Customer service rated the seller 5 stars even without my consent. Read the reviews - you'll see there are tons of scams like this out there!
I bought a dress for my daughter on Mercari. It had a small tear. Which I shared with them. They refused my return. Also, the description was misleading on the size. Turns out it was an XXsmall. Has tags stating this size. Could have easily been added to the description. Instead the description refuted to size medium. I will never use this site again. Buyers beware!
They closed my account because my wife was sharing my account since she got her account closed because she was selling some accessories that had letter "D" on it. She was trying to explain she never tried to sell fake items, she mentioned on the listing that those are "no brand," however Mercari thinks she was against the rules so they earased all her listings and closed her account! After then she was using my account with me and this time we didn't even do anything wrong and we got our account closed just because she was listing some posts with me! They said once you kicked out from Mercari, you can NEVER come back and they erased all the listingd and kick us out again. I had 49 selling total $2500 revenue with all 5 stars reviews! I did not do anything wrong and this how in a one sec Mercari will erase all of your listing and kick you off if anything you did they don't like or even feels like it.
After I completed my sales yesterday Mercari suspended my account for no reason kept my sales money, won't let me transfer it to my bank account I received messages from the buyers asking why I refunded them, Mercari deleted all my listings, it's horrible app I wouldn't recommend it
A**holes. Just all around A**holes. I had been lucky enough to have positive experiences with buyers and sellers. You have a bad egg every now and then but that's easy to take care of. Don't deal with them. But the staff... f them all.
Mercari restricted my account because I resubmitted a purse I bought on Mercari for authenticationn at no time did the item go live for sale. In the first submittal the pictures were not clear and I was asked to provide more pictures. The Gucci purse I had just bought on Mercari was deemed not authentic. Per Mercari's Supports recommendation I resubmitted the purse with clearer pictures thinking the determination may have been a mistake and the third party authentication was in error and was reported for trying to authenticate the purse again. Mercari said I violated thier policy and was trying to sell the apparenty fake purse I had just purchased from someone on Mercari. When you authenticate an item and it us determined fake it is automatically deleted, so I wasn't trying to sell anything. My account was restricted and Msrcari took no action against their Seller. I was also sold a fake wallet and since I had not rated the selierr returned it and the seller resposted it and sold it as authentic and although I reported he relisted the wallet Mercari took no action against him, but restricted my acvount for trying to authenticate a purse I was sold
It was my first purchase and my last. After the tracking info never updating beyond "Waiting on seller to ship", I tried with no avail to communicate with the seller. The support system is a complete joke and nothing but canned auto-responses followed by canned "Your issue is resolved" emails. My inquiries were never resolved. Furthermore, once your issue is tagged as "resolved" there is nothing more you can about your issue on the website. Not even an option for "My item was never received." Then the seller marked the item as shipped and received. This status change eliminated my ability to make additional inquiries about anything regarding the item. I was prompted to leave the seller a review, but I could only do so if I check the box as item received. Whether or not the website is legit or not remains to be seen, but the sellers have all the cards to take your money, ship nothing and then mark your item as shipped AND received. AVOID THIS WEBSITE LIKE COVID, BECAUSE COVID WILL BE THE EXCUSE MERCARI.COM WILL AUTO-RESPOND WITH WHEN YOU INQUIRE ABOUT ANY PROBLEMS WITH YOUR ORDER.
Too many stay at home moms with a Cricut and scammers selling bootlegs from China on this platform. It also appears Mercari has no interest in being a legitimate selling platform. There isn't a way to block sellers you don't want to see listings from. I've reported one particular scammer, Aloha Kawaii's Store out of Hawaii, who is constantly listing bootleg Sailor Moon figures, but Mercari has done nothing about it and allows the seller to continue to rip people off. She's asking top dollar for fake figures, and never mentioning they were bought from China. She actually lies and says the items were a gift from someone who brought them back on a plane. Who has 15+ of the same expensive gift to resell at low prices for an original, but very high prices for a bootleg? These same items are for sale on eBay, always coming from China, and always more than half of what she paid. The first picture is a fake Sailor Moon figure being marketed as "Rare" by Aloha Kawaii's Store. There is literally no licensed figure of that product. The second picture is all the "Rae Dunn Inspired" items that are search results for "Sailor Moon". No one wants to see your crappy Cricut SAHM projects when I wanna buy toys.
My cc company mistakenly issued a fraud charge on a purchase I made thru Mercari. I was an active 5 star seller and buyer. After numerous attempts to reach out to a CSR, they refused to rectify the situation, and banned me as a buyer and seller. Worst experience ever with a business I thought once was great, and now would not recommend at all.
I purchased a combo color ink toner set for my printer from a vendor on Mercari. Received just a single black toner cartridge (not even the correct type that should have been in the set) and notified the seller. Replied with "sorry" and you'll have to notify Mercari to initiate a return. Well, they have a "WITHIN 3 DAYS" return policy and I had just left on a 7 day trip. "Sorry no exceptions... have a good day!"
I reached out to the seller again, but didn't get a replay. Tried to follow up and found that I was BLOCKED and the purchase status changed to "RETURN CANCELLED".
I should ave checked their ratings before purchasing. I am surprised their rating is so high at 1.5. It should be NEGATIVE 1.5!
This site is built upon the idea of a carrot on a stick. The sellers will show stock images of items and refuse to provide more specific information, and then what you do buy from them turns out, obviously, to be knockoffs 99% of the time. I've never had a positive experience with them, because the one time that the seller actually sent me the product that it was looking for, it was too small and they REFUSED to issue a return. I didn't do the proper research and just went with the "money-back guarantee" and no remorse buying promise, and it turns out that they WILL NOT issue returns if the item doesn't fit or has any other physical discrepancy like smell. With a policy like that, they are well aware that the majority of their user base will be scamming customers but refuse to provide service so that they can make a profit. Please, do not make the mistake that I did. Do not buy from here. DO NOT.
My very first order through this company was cancelled by the seller. I do not trust Mercari at this point. It was a very bad first impression.
