MercariReviews 2,404

This was the worst app for sellers ever! I sold two Pair of Nike shoes they charged the buyer for shipping then when I got to UPS they charged me then Mercari charged me so the get shipping from three different ends. Then I kept messaging them and at the end it said if I put in the wrong numbers and the bank doesn't send it back or if it was numbers to a real account they won't help you it's your fault we got out money so screw you! I will never use this app again it's a total rip off for sellers!

Found an IPhone 11 order pro Max that seemed too good to be true, took my chance and ordered one but seller canceled and refunded (as of right now I'm still waiting on funds), seller posted another one for cheaper and when I ordered she did the same thing. She then gave me a phone number to text which I did with no response. If it seems too good to be true, it just might be. Some sellers seem legit, they usually sell items that are similar to eBay, offerup, (market level) but for the cheaper ones just beware. Canceling my Mercari account due to many scammers

Site is extremely difficult to navigate. An extreme challenge to find a way to email the company for support and then they take a long, long time to respond. I lost an item due to the lack of clarity on the site and difficulty getting support. The seller and I agreed upon a negotiated price and when I went to pay the original price was still there. The seller was new to the site and didn't know how to change the price. By the time support got back to me the item was gone. I assume the seller found someone willing to pay the original asking price. Additionally, when I finally was able to email support they didn't understand my clearly written question and sent me instructions to do what I had already done. DON'T VISIT THIS SITE UNLESS YOU WANT TO BE EXTREMELY FRUSTRATED. Ebay and Esty are much easier to navigate and definitely much more user friendly and responsive.

My account got closed because they were "UNABLE" to verify an authentic Louis Vuitton bag. Keep in mind, this is an original bag, but just because they were "unable" to verify it, they closed my account even after many appeals. Now today my mom calls me and says her account is closed too because Mercari said she had more than one account, referring to mine which is totally seperate and has been closed since a month already. She created her own account months back to sell some items around the house. But because its on the same address they think its the same person even tho both of our accounts have been verified separately.

They closed my account because my wife was sharing my account since she got her account closed because she was selling some accessories that had letter "D" on it. She was trying to explain she never tried to sell fake items, she mentioned on the listing that those are "no brand," however Mercari thinks she was against the rules so they earased all her listings and closed her account! After then she was using my account with me and this time we didn't even do anything wrong and we got our account closed just because she was listing some posts with me! They said once you kicked out from Mercari, you can NEVER come back and they erased all the listingd and kick us out again. I had 49 selling total $2500 revenue with all 5 stars reviews! I did not do anything wrong and this how in a one sec Mercari will erase all of your listing and kick you off if anything you did they don't like or even feels like it.

Mercari restricted my account because I resubmitted a purse I bought on Mercari for authenticationn at no time did the item go live for sale. In the first submittal the pictures were not clear and I was asked to provide more pictures. The Gucci purse I had just bought on Mercari was deemed not authentic. Per Mercari's Supports recommendation I resubmitted the purse with clearer pictures thinking the determination may have been a mistake and the third party authentication was in error and was reported for trying to authenticate the purse again. Mercari said I violated thier policy and was trying to sell the apparenty fake purse I had just purchased from someone on Mercari. When you authenticate an item and it us determined fake it is automatically deleted, so I wasn't trying to sell anything. My account was restricted and Msrcari took no action against their Seller. I was also sold a fake wallet and since I had not rated the selierr returned it and the seller resposted it and sold it as authentic and although I reported he relisted the wallet Mercari took no action against him, but restricted my acvount for trying to authenticate a purse I was sold

It was my first purchase and my last. After the tracking info never updating beyond "Waiting on seller to ship", I tried with no avail to communicate with the seller. The support system is a complete joke and nothing but canned auto-responses followed by canned "Your issue is resolved" emails. My inquiries were never resolved. Furthermore, once your issue is tagged as "resolved" there is nothing more you can about your issue on the website. Not even an option for "My item was never received." Then the seller marked the item as shipped and received. This status change eliminated my ability to make additional inquiries about anything regarding the item. I was prompted to leave the seller a review, but I could only do so if I check the box as item received. Whether or not the website is legit or not remains to be seen, but the sellers have all the cards to take your money, ship nothing and then mark your item as shipped AND received. AVOID THIS WEBSITE LIKE COVID, BECAUSE COVID WILL BE THE EXCUSE MERCARI.COM WILL AUTO-RESPOND WITH WHEN YOU INQUIRE ABOUT ANY PROBLEMS WITH YOUR ORDER.

Too many stay at home moms with a Cricut and scammers selling bootlegs from China on this platform. It also appears Mercari has no interest in being a legitimate selling platform. There isn't a way to block sellers you don't want to see listings from. I've reported one particular scammer, Aloha Kawaii's Store out of Hawaii, who is constantly listing bootleg Sailor Moon figures, but Mercari has done nothing about it and allows the seller to continue to rip people off. She's asking top dollar for fake figures, and never mentioning they were bought from China. She actually lies and says the items were a gift from someone who brought them back on a plane. Who has 15+ of the same expensive gift to resell at low prices for an original, but very high prices for a bootleg? These same items are for sale on eBay, always coming from China, and always more than half of what she paid. The first picture is a fake Sailor Moon figure being marketed as "Rare" by Aloha Kawaii's Store. There is literally no licensed figure of that product. The second picture is all the "Rae Dunn Inspired" items that are search results for "Sailor Moon". No one wants to see your crappy Cricut SAHM projects when I wanna buy toys.

I purchased a combo color ink toner set for my printer from a vendor on Mercari. Received just a single black toner cartridge (not even the correct type that should have been in the set) and notified the seller. Replied with "sorry" and you'll have to notify Mercari to initiate a return. Well, they have a "WITHIN 3 DAYS" return policy and I had just left on a 7 day trip. "Sorry no exceptions... have a good day!"
I reached out to the seller again, but didn't get a replay. Tried to follow up and found that I was BLOCKED and the purchase status changed to "RETURN CANCELLED".
I should ave checked their ratings before purchasing. I am surprised their rating is so high at 1.5. It should be NEGATIVE 1.5!